• User Research: Conduct user research (interviews, usability testing, surveys) to understand customer, retailer, and operations pain points across the returns journey • Experience Design: Create wireframes, user flows, and high-fidelity designs to improve key product experiences across Happy Returns’ platform • Prototyping: Develop interactive prototypes to test and validate design concepts quickly • Cross-Functional Collaboration: Partner with Product, Engineering, and Operations to translate business requirements into intuitive user experiences • Design Systems: Contribute to and leverage existing design systems to ensure consistency and scalability across products • Data-Informed Design: Use qualitative and quantitative insights (user data, behavioral metrics) to inform design decisions and iterate on solutions

• Conduct user research to gain deep insights into user behaviors, pain points, and needs in the collaboration space. • Collaborate with cross-functional teams, including product managers, engineers, and researchers, to define product strategy and roadmap for the collaboration experience. • Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interaction models. • Conduct usability testing and gather feedback from users to iterate and improve designs. • Work closely with front-end developers to ensure the design vision is implemented to the highest standard.

• Create user journeys, wireframes, prototypes, and high-fidelity designs to effectively communicate your design solutions • Advocate for user-centered design practices and ensure the delivery of high quality user-friendly and intuitive products • Lead the team through rapid prototyping and testing to ideate new high-quality concepts and evaluate the impact of your solutions. Then, develop those concepts into longer-term design solutions as part of the Super.com ecosystem, for a cohesive and meaningful end-to-end user journey • Collaborate with cross-functional partners including peers in product, engineering, data, and UXR to identify key initiatives, determine metrics of success, and then craft end-to-end experience that solve customers problems and meet business objectives • Leverage research, data analytics, competitive analyses, and customer research to proactively inform the product roadmap and build strong perspectives that guide your team towards making effective and impactful decisions that meets our customers needs • Build consensus and alignment amongst conflicting data and viewpoints to deliver impactful design, and guide stakeholders to the most efficient use of their time for you and your team’s objectives • Contribute to raising the design quality bar at Super.com through collaboration with your Product Design, Product, and Engineering peers while also contributing to the growth of the Super.com design systems

• Lead the design of high-end, impactful product experiences for Leona’s digital products • Spend time getting to know our target users and develop empathy for their unique needs • Collaborate closely with cross-functional stakeholders • Be a key decision-maker on a small but talented team • Help us make Leona a company that stands out for its design excellence