CDM Smith is seeking a Design Practice Manager to join our Digital Engineering Solutions team. This individual will lead the Design Practice group, helping to drive the firm’s digital transformation through the strategic implementation of digital design tools, technologies and processes. Lead the Design Practice group to advance digital enablement programs and technology execution plans. Collaborate with cross-functional teams for seamless integration of technologies. Communicate effectively with stakeholders to drive project success. Identify, develop, and establish standards, workflows, and training programs. Manage and oversee a team of design practice specialists. Motivate and inspire the team by promoting positive communication and bonding. Assist with the development of documentation, standards, best practices, and workflows. Present to both internal and external audiences as needed. Assist the business with marketing, communications, and business development activities. Perform other duties as required.

The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.