Netomi logo
Netomi

Empowering the highest quality customer experiences.

Product Analyst

Location

India

Posted

162 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Product Analyst

Netomi

• Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints. • Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform. • Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design. • Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic. • Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools). • Own the creation of integration design documents and support Integration Engineers during implementation. • Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance). • Collaborate with Product & Engineering to translate customer requirements into features or enhancements. • Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution. • Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria. • Conduct user-experience reviews of agent outputs and behavior tuning. • Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering). • Present architectural recommendations, best practices, and roadmap suggestions. • Train customer teams on agentic workflows, governance, and performance improvement strategies. • Ensure projects are delivered on time with high quality, low rework, and measurable impact. • Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns. • Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.

Job Requirements

  • 3–5 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.
  • Experience designing complex workflows and integrations across enterprise systems.
  • Ability to gather requirements, translate them into technical specifications, and drive execution.
  • Customer-facing consulting experience with strong communication & facilitation skills.
  • Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
  • Experience working cross-functionally with CSM, engineering, product, and QA teams.

Benefits

  • Equal opportunity employer committed to diversity
  • Must not regard race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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