Job Closed
This listing is no longer active.
BotCity centralizes Python-based RPA & AI governance, enabling secure, scalable automation with clear ROI.
Solution Consultant, Python Automation
Location
Latin America
Posted
166 days ago
Salary
0
Seniority
Mid Level
Job Description
Solution Consultant, Python Automation
BotCity
• Provide first-level technical support to customers via video conference, email, and chat • Diagnose, troubleshoot, and resolve hardware, software, and network issues • Document and track all customer interactions, issues, and resolutions in the support ticketing system • Own the solution to tickets end-to-end, escalating complex issues to higher-level support or development teams • Develop and maintain knowledge base articles, FAQs, and technical documentation • Build long-lasting relationships with developers and other technical users • Conduct user training sessions and webinars • Provide feedback to the Product, Customer Success, and other internal teams
Job Requirements
- Bachelor's degree or equivalent practical experience in Computer Science, Information Technology, or a related field
- Proven experience (2+ years) in a technical support or helpdesk role, providing support for software applications
- Robust experience coding in Python
- Relevant hands-on experience with Python RPA and Intelligent Automation projects
- Excellent written and verbal communication skills
- Experience with support tools and ticketing systems such as (but not limited to) Zoho, Zendesk, and Jira
- Experience working with MS Office/Excel, Google Suite, Notion, Slack
- Portuguese and English - Fluent
Benefits
- Global remote company
- Excellent problem-solving and communication skills
- Training sessions and webinars
- Insights into technical support best practices
Related Guides
Related Job Pages
More Backend Engineer Jobs
Member of Technical Staff, Custody – Backend Engineer
Anchorage DigitalTrusted institutional partner in crypto and first federally chartered crypto bank
• Responsible for providing an industry leading secure custodial and technology service • Enable intuitive experiences moving, storing, and interacting with digital assets, smart contracts, or traditional banking rails • Manage and transferring of cash, coins and NFTs, staking assets, interacting with onchain smart contracts, fiat transfers, and institutional platform solutions
• Design, develop, and maintain high-performance Java-based applications for spot or futures trading systems • Architect and implement scalable, low-latency, and fault-tolerant systems to handle high-concurrency workloads • Optimize system performance to ensure high availability and reliability under demanding conditions • Collaborate with cross-functional teams, including product managers, DevOps, and other developers, to deliver robust solutions • Write clean, maintainable, and well-documented code following best practices • Troubleshoot and resolve complex technical issues in production environments • Stay updated on industry trends and emerging technologies to continuously improve system capabilities • Participate in code reviews, mentoring junior developers, and fostering a culture of technical excellence
• Develop and maintain features using PHP 8.4 and Laravel 12.x • Build and consume RESTful APIs • Create responsive UIs using Vue.js 2.x+, and TailwindCSS • Write clean, tested code following team standards and best practices • Work with MySQL databases—writing queries, understanding schemas, and running migrations • Participate in code reviews and incorporate feedback • Collaborate with product, design, and engineering teammates • Document your work and contribute to team knowledge base • Learn and grow with mentorship from senior team members
• Develop, test, and maintain full-stack functionality using PHP 8.4 and Laravel 12.x • Build and consume RESTful APIs for internal and external applications • Use wireframes and mockups to create responsive UIs using Vue.js 2.x+, and TailwindCSS • Implement real-time features using WebSockets, Pusher, or Laravel Broadcasting • Design and optimize database schemas in MySQL; work with DynamoDB for appropriate workloads • Manage AWS infrastructure including RDS, Lambda, CloudWatch, and related services • Define and maintain Infrastructure as Code using CloudFormation or AWS CDK • Build and maintain CI/CD pipelines using CodeBuild and CodePipeline • Provide high-quality code reviews and help enforce team standards • Partner with product and engineering to develop and refine features • Document workflows, APIs, architecture decisions, and technical standards • Mentor mid-level developers and contribute to team knowledge sharing
