• Provide education, referrals, care management activities surrounding available services and supports including Physical Health, Behavioral Health, I/DD, LTSS, TBI, Pharmacy, Vision, and Dental services/supports. • Link to needed behavioral health and physical health care services and facilitating appropriate connections to primary healthcare services through Community Care of North Carolina, the Health Department, or other community health resources • Coordinating and linking members to benefits • Complete initial and yearly Care Management Comprehensive Assessment and Care Plan • Conduct Care Team meetings and ensure treatment team members participate in treatment team meetings to address the needs of the member • Conduct continuous monitoring of progress towards goals identified in Care Plan through in-person and collateral contacts with the member and member’s supports, including family, information and formal caregivers and routine care team reviews • Identify the gaps in needed services and intervene as needed to ensure the member receives appropriate care • Identify and refer member to community resources • Oversee care transitions for members who are moving from one clinical setting to another • Maintain accurate tracking and data information for care management activities and outcomes including tracking of individuals in and out of services, those who are on waiting lists, those who need follow-up, and those on outpatient commitments • Serves as a collaborative partner in identifying system barriers through work with community stakeholders • Manages and facilitates Child/Adult High Risk Team meetings in collaboration with DSS, DJJ, school systems, CCNC Care Managers, and other community stakeholders as appropriate

• Build and sustain a statewide base of education advocates, including parents, educators, and community leaders • Recruit, train, and manage volunteers to participate in advocacy actions and outreach • Develop and execute strategies to engage advocates with state legislators through meetings, testimony, events, and coordinated outreach • Organize community forums, listening sessions, and advocacy actions across the state • Support rapid-response advocacy efforts during legislative sessions • Track engagement and participation metrics to strengthen organizing strategies • Plan and execute advocacy campaigns that motivate Delaware citizens to speak to elected officials about important education issues • Provide support and coverage, as needed, during elected official meetings including but not limited to the Delaware legislative session and school board meetings • Design engagement pathways that move supporters from awareness to sustained action • Collaborate with internal teams to translate policy priorities into accessible, motivating messages • Maintain awareness of Delaware’s education policy and political landscape • Drive participation and awareness of our online hub where community members submit education ideas and questions • Integrate the online platform into organizing and advocacy strategies

• Leads a team of Consultants to perform unclaimed property reviews designed to ensure compliance • Maintains existing client relationships and focuses on administration of client compliance responsibilities • Researches abandoned property issues, reviewing unclaimed property reports • Performs audit defense services, identifying transactional planning • Creates positive team member experiences and excellent client service • Manages complex state abandoned property projects • Develops client workplans and schedules associated project deliverables • Prepares and conducts client presentations • Develops new business and expands business with existing clients • Travels to client locations to gather and analyze payroll, accounts payable and accounts receivable support • Helps train and mentor Consultants and other team members

• Define and drive components of the product vision and roadmap for our mobile and web digital experiences to deliver a best-in-class product experience • Identify emerging trends in the digital health technology landscape and translate them into prioritized design initiatives to drive increased engagement and health outcomes in chronic condition care • Partner with engineering, marketing, data science, clinical, and regulatory teams to deliver impactful solutions • Act as a liaison between stakeholders and the product team, ensuring alignment and effective communication • Own the end-to-end product development process, from ideation and design to launch and optimization • Define business requirements and convey business objectives to technical teams • Validate user stories with business stakeholders and establish acceptance criteria for testing • Ensure all digital solutions comply with healthcare and enterprise regulations and meet high usability standards • Advocate for patients, providers, and healthcare partners by deeply understanding their needs and pain points • Leverage user research, feedback, and data analytics to drive product decisions and improvements • Manage the execution of the digital experience, identifying potential improvements to the user experience • Establish a robust measurement plan for digital engagement and uptake, feature usage, and health outcomes improvement for users to inform the strategic roadmap • Continuously analyze performance metrics to iterate and improve digital solutions