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Senior User Researcher – AI Research Operations
Location
Latin America
Posted
138 days ago
Salary
0
Seniority
Senior
Job Description
Senior User Researcher – AI Research Operations
Study.com
• Lead and scale high-impact research across product development, brand strategy, and marketing. Independently conduct complex generative and evaluative studies that uncover unmet needs, inform product vision, and de-risk decisions at scale. • Implement advanced AI-native practices and embed AI into research workflows to ensure speed, quality, and impact. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools. • Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform decisions. Partner with senior leadership to identify and evangelize the highest-impact opportunities for our customers. • Be the in-house expert across all core research methods, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation. • Coach designers, marketers, product managers and other employees on conducting research, reviewing their projects and adapting the AI first workflow based on needs • Lead and moderate company-wide Voice of the Customer (VoC) sessions, interviewing real customers in live forums to bring their perspectives directly to cross-functional teams • Manage external research contractors and vendors, including scoping, quality control, and budget alignment • Build and scale a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. Develop tools, templates, and guidance that scale research capabilities and impact. • Collaborate with cross-functional leadership to build and prioritize a unified, impact-driven research roadmap • Be a skilled communicator to peers to executives. Articulate effective customer stories to drive change and inform strategy of product initiatives to business strategy.
Job Requirements
- 5+ years in user research roles, with experience spanning product, marketing, and brand research
- Deep fluency in all major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required.
- Experience managing contractors, vendors, and agencies across multiple workstreams
- Expert knowledge of AI tools to support the end-to-end research workflow
- Expert knowledge of UserTesting and SurveyMonkey for usability testing, survey design, and rapid feedback collection
- Strong leadership and enablement skills to equip non-researchers to conduct reliable, lean research
- Fluent in English (written and verbal).
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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