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Study.com

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Senior User Researcher – AI Research Operations

AI Research ScientistMachine Learning EngineerContractRemoteSeniorTeam 51-200Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Latin America

Posted

138 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior User Researcher – AI Research Operations

Study.com

• Lead and scale high-impact research across product development, brand strategy, and marketing. Independently conduct complex generative and evaluative studies that uncover unmet needs, inform product vision, and de-risk decisions at scale. • Implement advanced AI-native practices and embed AI into research workflows to ensure speed, quality, and impact. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools. • Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform decisions. Partner with senior leadership to identify and evangelize the highest-impact opportunities for our customers. • Be the in-house expert across all core research methods, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation. • Coach designers, marketers, product managers and other employees on conducting research, reviewing their projects and adapting the AI first workflow based on needs • Lead and moderate company-wide Voice of the Customer (VoC) sessions, interviewing real customers in live forums to bring their perspectives directly to cross-functional teams • Manage external research contractors and vendors, including scoping, quality control, and budget alignment • Build and scale a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. Develop tools, templates, and guidance that scale research capabilities and impact. • Collaborate with cross-functional leadership to build and prioritize a unified, impact-driven research roadmap • Be a skilled communicator to peers to executives. Articulate effective customer stories to drive change and inform strategy of product initiatives to business strategy.

Job Requirements

  • 5+ years in user research roles, with experience spanning product, marketing, and brand research
  • Deep fluency in all major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required.
  • Experience managing contractors, vendors, and agencies across multiple workstreams
  • Expert knowledge of AI tools to support the end-to-end research workflow
  • Expert knowledge of UserTesting and SurveyMonkey for usability testing, survey design, and rapid feedback collection
  • Strong leadership and enablement skills to equip non-researchers to conduct reliable, lean research
  • Fluent in English (written and verbal).

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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