• Work in partnership with the Customer Success Manager to support special handling of customers, EOL and other administrative tasks • Act as a key support function to the Customer facing Customer Success Managers supporting them with administrative tasks • Provide administrative support in relation to tracking and retaining correct data in GTT systems like start of billing dates, contracts, inventory, pricing actions • Assist in responses to customer’s billing queries and support billing audits • Submit credit requests for goodwill scenarios • Assist with various requested reporting for inventory or contractual purpose • Assist dispute team/CSM to ensure timely resolution of dispute tickets • Assist the GTT Collection team to ensure payments are received to prevent service suspensions • Track and drive EOL activities from a sales and customer related perspective, follow up/communication, order progression • Follow up on customer cease orders to ensure cease reason is correct • Assist on queries related to service renewals • Provide administrative support to the Customer Success Manager in relation to any pricing, quotation, order entry queries, QBR reporting • Become extremely proficient regarding all GTT systems and processes that impact servicing the customer • Support data maintenance projects allowing accurate retention and renewals • Create and provide requested reports in support of CSM activity and customer meetings • Manage administrative order needs that a CSM would otherwise action • Support requests for EV Demos for new customer contacts

• Serve as the primary point of contact for customers, focusing on maximizing their ROI with Meal Ticket's product portfolio. • Identify customer success goals, driving growth and retention, managing renewals, and providing strategic consultation. • Lead the implementation of engagement strategies across Meal Ticket's products. • Design and guide customers' success plans, advocate for their needs through Voice of Customer programs. • Monitor customer health indicators, identify at-risk accounts early, and execute proactive intervention strategies to prevent churn. • Own the full renewal cycle for assigned accounts, initiating renewal conversations and securing commitments within contract timelines. • Help customers achieve their defined success goals by demonstrating how Meal Ticket solutions solve their operational challenges.

• Engage Franchisees in growth strategy conversations • Strategically introduce and execute on Drive white label growth opportunities • Develop & foster partner relationships with Franchise C-suite as well as strategy and operations leads • Conduct Business Reviews with Key Franchise decision makers • Determine the needs and wants of Franchisees, prioritize them, and work to co-create solutions • Serve at the primary point of contact for all issues and be accountable for their resolution • Drive operational improvement with Franchisees to deliver the best experience • Work cross-functionally with the Drive team to ensure Franchisees have the best possible experience

• Own a large portfolio of small to mid-sized business accounts • Engage customers through automated communications, success reviews, strategic check-ins and campaigns • Monitor usage and customer health to trigger timely interventions • Collaborate cross-functionally to resolve issues and deliver customer value • Identify churn risks and expansion opportunities, surface cross-sell opportunities to Sales