• Serve as your Pod’s domain subject matter expert (SME) and be proficient with other areas of the Smartsheet ecosystem • Support customers and peers to resolve technical issues and meet team goals/SLAs in alignment with the Support mission and core values • Serve as your team’s technical escalation point; act as the conduit to the Product and Engineering teams • Provide technical consulting, case reviews and quality assessments, internal knowledge base management • Assist with technical mentorship and contribute to growing overall domain knowledge within the team • Partner with Pod manager and individuals/team to monitor, collaborate, and participate in your team’s case queue to ensure targets are met • Participate in the triaging & monitoring of escalation requests from our internal partner organizations • Provide occasional on-call responsibilities, act as primary communication point of contact during application incidents • Identify areas for improvement to Support process and tools; as well as the Smartsheet application, API, and our various apps and integrations • Actively engage in the release readiness process, evaluating new features and changes • Additional Duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Supademo, we’re reimagining how people experience products. Our AI-powered platform makes it effortless to create conversion-focused interactive demos at scale, with the platform already trusted by 100,000 professionals at top companies for sales, onboarding, and marketing. Since our 2023 launch, we’ve become G2’s #5 fastest-growing software product (2025), hit profitability with 7-figure ARR, and we’re just getting started. What you’ll own - Lead frontend experiences in React/Next.js, shipping polished UI that converts - Drive features end‑to‑end: scope → design → build → launch → iterate - Make pragmatic tradeoffs under ambiguity; bias to action and outcomes - Partner with customers to validate problems, gather feedback, and close loops - Shape product decisions directly with the CTO and cross‑functional leads What makes this role special - High‑ownership builds from scratch, shipped to thousands, fast feedback cycles - Design‑first culture where details, performance, and UX quality matter - Autonomy to choose the right solution: prototype quickly, harden thoughtfully Qualifications - 5+ years full‑stack with strong frontend chops in React/Next.js/TypeScript - Fluency across Node.js/APIs/microservices; comfortable working full-stack when needed - Excellent product instincts and judgment on scope, sequencing, and tradeoffs - Customer‑obsessed: can interface with customers, debug, and translate feedback into roadmap - Clear communication; thrives in ambiguity; EST collaboration hours Nice to have - Built high‑volume, greenfield UX from zero‑to‑one - Experience in interactive, media‑rich, or editor‑style products Benefits - Remote (US/Canada), competitive salary + equity + benefits based on location - Real ownership across roadmap, architecture, and velocity Company Description Ready to build killer products, ship end‑to‑end, and shape a category? Apply now.

• Design and build our multi-agent architecture to incorporate LLMs into our threat detection engine • Stay on top of the latest developments in LLMs, and rapidly test those new models/techniques to improve our systems • Write code with testability, readability, edge cases, and errors in mind biasing towards simple iterative solutions • Write and review technical design documents • Participate in Sprint planning, code reviews, standups, and other aspects of the software development life cycle

• Building and maintaining scalable Java backend services and modern frontend applications using React and Next.js • Ensuring efficient frontend–backend integration, optimizing system performance and reliability • Collaborating closely within Agile/Scrum teams to deliver high-quality, user-centric solutions