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2nd Level Application Support Engineer – Corporate IT Solutions
Location
Portugal
Posted
122 days ago
Salary
0
Seniority
Mid Level
Job Description
2nd Level Application Support Engineer – Corporate IT Solutions
Global Blue
• Supporting all Global Blue business applications assigned to the holder • Providing 2nd and basic 3rd level support for the assigned IT services • Initiating and driving problem management activities to permanently remove incident root causes • Cooperating with external vendors and internal departments • Maintaining effective communication channels with all parties involved • Providing procedures, check lists, and other documents for GBIT Service Center • Planning, documenting and performing changes and extensions for the applications managed
Job Requirements
- Minimum 2-4 years of professional experience in an application support role
- Relevant IT and/or business administration related education concluded
- Hands on experience in supporting business applications in large or medium scale environments
- Experience in collaboration with software development teams or outsourcing contractors
- Work experience within an international environment
- Good database know how of either MS SQL or Oracle
- Basic ability to debug VBA and .net code
- Support experience for Payment-, Financial- or Accounting-solutions
Benefits
- Health insurance
- Professional development opportunities
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