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Warmline Shift Leader, Bilingual Preferred
Location
Oregon + 1 moreAll locations: Oregon | Washington
Posted
172 days ago
Salary
$22 - $32 / hour
Seniority
Senior
Job Description
Warmline Shift Leader, Bilingual Preferred
Community Counseling Solutions
• Support the smooth daily operation of the David Romprey Oregon Warmline. • Provide direct support to teams of on-duty Peer Support Operators. • Work closely with the shift and On-Duty Supervisor to provide support and direction regarding duties and utilization of software to the operators in compliance with established policies and procedures to ensure team continuity. • Serve as a substitute On-Call Supervisor as needed. • Respond and provide work direction to staff to ensure the smooth operation. • Coach and mentor less experienced team members. • Track the progress of the teams as they work virtually. • Utilize Outlook Teams, call center, /Talk Desk, and basic information technology to provide support to the assigned team. • Assist with minor technical issues. • Track breaks to ensure adequate coverage. • Attend and actively participate in regularly scheduled online all-staff meetings including participation in role-plays and/or co-reflection to facilitate operator skills development.
Job Requirements
- High school diploma or equivalent.
- A minimum of 1 year of experience working with individuals who have addictions and/or mental health issues.
- Preferred: A minimum of 1 year working for the Warmline as an operator.
- Must possess a Peer Support Specialist (PSS) Certification or Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry for the state of Oregon prior to working the warmline.
- Participated in at least one warmline training and one warmline shift leader training.
- Certified, or be able to be certified to train others in warmline services.
- Considerable knowledge of warmline principles and practices.
- Attention to detail and high degree of accuracy.
- Knowledge of computer operation and databases is essential.
- Must be a self-starter and demonstrate ability to coordinate work for multiple operators.
- Good organizational and time management.
- Ability to work with minimal supervision.
- Familiar with standard office equipment.
Benefits
- Health, dental and vision insurance
- 6% initial 401K match
- Potential for tuition reimbursement
- Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at 50% at the end of the fiscal year)
- 9 Paid holidays
- Community service day
- Floating holiday & 2 mental health days provided after 1 year
- Employee Assistance
- Wellness Benefits
- Dependent Care & Long-Term Disability Insurance
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