When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: What You’ll Do: The occupational therapist plans, organizes, collaborates and directs home care services. They are experienced in occupational therapy, with emphasis on community health education/experience. The professional therapist builds from the resources of the community to plan and direct services to meet the needs of individuals and families within their homes and communities in accordance with home care regulations and payer guidelines. More Specifically: •    Assumes responsibility to coordinate patient care for assigned temporary caseload including but not limited to: appropriate delegation to COTA staff and supervision provided by COTA staff, patient condition change visits, and completion of OASIS time points. Accepts accountability for patient satisfaction scores and quality of care outcome measure results. •    Completes and documents an initial assessment of patient and family to determine home care needs. Provides a complete physical assessment and history of current and previous illness(es).Develops a patient specific plan of care, which establishes goals incorporating therapeutic, preventive, and rehabilitative actions. Includes the patient and the family in the planning process. •    Initiates the plan of care and makes necessary revisions as patient status and needs change. •    Initiates appropriate preventive and rehabilitative therapy procedures. Administers medications and treatments as prescribed by the physician. •    Counsels the patient and family in meeting therapy and related needs. •    Respects and supports patient and family’s cultural beliefs and values, individual needs, health goals and treatment preferences. •    Provides health care instructions to the patient as appropriate per assessment and plan of care. •    Instructs, supervises and evaluates home health aide care provided every two (2) weeks as necessary. •    Helps manage episode of care or coordination of care with the primary disciplines in accordance with evolving occupational therapy needs and continued eligibility for services. •    Identifies discharge planning needs as part of the care plan development and implements prior to discharge of the patient. •    Communicates with the physician regarding the patient’s needs and reports any changes in the patient’s condition; obtains/receives physician’s orders as required. •    Attends regular case conferences and team meetings per Clinical Manager and as needed. •    Communicates with team COTA when delegating appropriate visits. •    Communicates with other team disciplines and community providers to coordinate the care plan (i.e. insurance case managers, high risk case managers, elder services, protective service, etc). What You’ll Need: •    Graduate of an accredited program in Occupational Therapy. •    Licensed, certified Occupational Therapist with current licensure to practice therapy in the state of Massachusetts •    Active American Health Association BLS •    Minimum 2 year’s experience preferred •    Oasis experience preferred What You’ll Get: •    A highly competitive salary & benefits package, including generous PTO, 403(b), and tuition reimbursement •    A reasonable geographic territory with strong clinical support resources •    A highly inclusive, diverse team that values the input of all staff to provide excellent patient care Pay Range: $64,064.00 USD - $86,221.60 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

• Manage clearing roaming related transactions between Customers/Clearing houses • Reconcile and validate TAP IN and TAP OUT files • Ensure timely analysis and resolution of customer service tickets • Maintain effective handling of DCH modules, Dual IMSI, and resolving failed files • Perform regular clean-up of pending locations and folders • Execute migration activities including Pre-OIR and Final OIR generation • Monitor and resolve internal system alarms in line with KPI requirements • Support User Acceptance Testing (UAT) for client requests • Recycling of old data with proper Customer and TAM approvals • Contribute to successful ISAE Type 1 and Type 2 audit compliance

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Technology Team as an IT User Support Specialist located in our Delaware office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in our Delaware office, on an in-office basis. This role reports to the IT User Support Manager. Position Summary The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The IT User Support Specialist works as part of a team directed jointly by an IT User Support Manager, Senior IT Manager, and the Business Director. Key Responsibilities Supports computer hardware and software, and maintains computer hardware asset inventory Oversees system setups, breakdowns, and office moves Supports conference room services with video conferencing, AV setups, and take-downs Supports mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system Supports telephone and voicemail systems Tracks user support requests and system failures Escalates more complex issues to advanced support service teams and communicates with end users Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems Performs preventative and routine maintenance Procures miscellaneous technology supplies Coordinates with IT vendors and other departments Works with core IT teams on implementation and support of technology rollouts and projects Recognizes and makes recommendations for training where opportunities exist to address common support issues Qualifications

Description Job Title: Customer Service Analyst Date Revised: 12/05/2025 Department: Customer Service Status: Hourly, Non-Exempt Reports to: Customer Service Manager Position: The purpose of Customer Service is to facilitate orders from the time they are accepted until the time they are submitted by the appraiser, which includes speaking to appraisers, clients, handling updates and managing issues/deficiencies along the way. It is also their duty to provide excellent service which will ensure client retention and growth. Primary Duties: - Being the first line of action when an individual calls in. Quantified incoming calls (20-30 per rep), Quantified outgoing calls (40-60 per rep) - Confirm who is calling and what file it pertains too. If there is not a Customer Service issue or update, they are to transfer to the correct employee. - Daily chain of tasks: NPAS email, System messages/updates, Call Lates, Call for submission confirmation on Due orders, Accepted, Holds, Re-call Late Files, Review file, Check new Accepted for contracts/star rate appraisers. - Communicate order status with other departments, vendors, clients. - Loop managers in with internal issues if no resolution for over 48 hours. - Manage a pipeline of 200-300 orders. Occasionally a situation may present itself that some responsibility overlaps departments, if you are unsure of what direction to take, seek advice from your supervisor. Second Level Tasks: (To be discussed with Supervisor and potentially designated) - Third Party Non-Integrated websites depending upon client needs. - Helping team out with questions when supervisor unavailable - Overtime is available seasonally for certain tasks (messages/lates) on evenings or holidays while no manager is present. Performance Measurement: Progress is measured through 90-day and annual employee evaluations. The evaluation process includes being evaluated against the company’s objectives. - Attendance: Measures the employee’s punctuality and reliability. - Job Knowledge: Measures how well the employee handles assignments with minimal direction. - Required training/seminars/course completed in a timely manner. Personal Relations: Measures the employee’s ability to get along with supervisors, peers, customers and appraisers alike. - Operational Standards: Measures the employees’ work and how it relates to the standards of the company. - Customer Satisfaction: Measures how fast, friendly, and accurate service is provided to each customer. Requirements Qualifications: Education: High School Diploma or equivalent. Remote Work Requirement: must have strong computer skills. The ability to self-diagnose simple computer issues like Wi-Fi, running windows updates, set up computer/ docking station/ screens. Must have the ability to associate and work well with others including co-workers, vendors, suppliers and customers. Must have 1-3 years’ experience in the customer service field or related field. Must have strong phone skills - Being able to communicate effectively, good listening skills, deal with difficult calls, problem solve. Be able to work in a fast-paced environment. Must be able to multitask. Skillsets which are a plus: General knowledge of mortgage/processing, underwriting or appraisals. Bilingual speaking. Job Environment: Work From home. You must have a dedicated workspace where you have internet access and are able to take calls in a volume-controlled environment. Working Hours: Monday – Friday, 8:30a.m. – 5:30p.m. Hours may change depending on business needs. Predictable and regular attendance is required. Physical Requirements: Prolonged periods of sitting (up to 7 hours) at a workstation operating a PC Heavy data entry (a significant amount of typing on a keyboard and repetitive motion with a mouse) Focusing/looking at a computer monitor for extended periods Reading documents in print and electronically Bending, twisting and stooping required on a regular basis Use of a telephone to make and receive calls