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We are Mashreq - Inspiring you to Rise Every Day
Business Development Officer – Retail Banking
Location
Egypt
Posted
108 days ago
Salary
0
Seniority
Mid Level
Job Description
Business Development Officer – Retail Banking
Mashreq
• Address customer queries and document requests related to account openings. • Offer creative solutions to tackle issues in a dynamic work environment. • Ensure regular exception tracking and clearance using EDMS. • Process daily account activation cases following established SOPs. • Handle inbound and outbound calls for account activation assistance and fulfillment. • Maintain effective communication with customers and internal departments. • Ensure timely and accurate documentation of all account-related processes. • Stay updated with the latest banking regulations and industry trends. • Collaborate with the team to identify and implement process improvements.
Job Requirements
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum 2 years of experience in a similar role, preferably in the banking industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in Microsoft Office suite, especially Excel.
- Ability to work independently and manage multiple tasks simultaneously.
- Customer-centric approach with a focus on delivering exceptional service.
- Familiarity with banking regulations and compliance standards.
- Willingness to learn and adapt to new technologies and processes.
- Fluent in English and Arabic, both written and spoken.
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