• Engage directly with managers and stakeholders to understand reporting and business requirements • Translate business requirements into robust SQL-based solutions • Remotely connect to client servers to install, configure, and support the reporting software • Identify where relevant data is stored across client systems (not limited to SQL Server) • Extract and interpret data from a range of database platforms and business systems • Analyse and understand existing database structures and data relationships • Understand how the software connects to and interacts with SQL databases • Create and modify: SQL views, Stored procedures, Functions, Tables • Apply fixes, updates, and performance improvements within SQL Server • Troubleshoot database, connectivity, and networking issues • Work within Windows Server environments and liaise with client IT teams • Deliver training sessions to clients on effective use of the software • Provide post-implementation support and guidance to users • Take ownership of implementations from initial setup through to completion

• Communicate with managers/directors and end users to optimize scheduling • Work with regions to standardize scheduling processes • Develop and distribute reports to regional leadership team • Assist with creating new departments in Epic and notify relevant teams • Process provider and ancillary schedules timely to optimize access

• Design and implement Business Intelligence solutions • Work on software programming

• Continuously monitor activity across high-staking customer accounts to identify behavioural trends, potential risks, and opportunities. • Provide ongoing evaluation of individual customer performance, highlighting any significant changes in staking patterns, frequency, or other relevant behaviors. • Analyze and report on key account metrics, including profitability, risk exposure, and customer lifecycle trends. • Trade high-stakes accounts with precision, ensuring profitability while managing exposure to risk. • Collaborate with trading teams to adjust pricing or betting limits based on customer profiles and behavioural insights. • Work with stakeholders to develop tailored strategies for high-impact accounts based on analysis and business objectives. • Deliver detailed reports on high-stakes customer performance, providing actionable insights for internal teams. • Escalate concerns about suspicious behavior, unusual activity, or emerging trends that may pose a risk to the business. • Present findings and strategy recommendations during regular stakeholder meetings.