• Manages the behavioral health (BH) utilization review clinicians to ensure appropriate care to members • Manages BH utilization management issues related to member care and provider interactions • Reviews and analyzes BH utilization management activities • Develops, implements, and maintains compliance with BH utilization management policies and procedures • Educates and provides resources for BH utilization management team on key initiatives • Provides feedback to BH utilization management team to improve care for members

• Develops, assesses, and facilitates complex care management activities for primarily physical needs members • Evaluates the needs of the member, barriers to accessing the appropriate care • Develops ongoing care plans / service plans • Identifies problems/barriers to care • Provides ongoing follow up and monitoring of member status • Collaborates with member, caregivers, and appropriate providers to revise or update care plan as necessary • Provides resource support to members and care managers for local resources • Facilitates care management and collaborates with appropriate providers or specialists • Collects, documents, and maintains all member information and care management activities • Provides and/or facilitates education to members and their families/caregivers on various processes

• Performs care management duties to assess, plan and coordinate aspects of medical and supporting services across the continuum of care for post-discharge members • Completes medication review for pre-admission and post-discharge reconciliation • Works with the care management and coordination teams to identify transition support services • Evaluates the needs of the member by completing post discharge assessments for members transitioning from healthcare facilities • Develops a care/service plan and collaborates with discharge planners, providers, specialists, and interdisciplinary teams to support member transition and discharge needs • Facilitates the transition into active care management based on member needs • Provides or facilitates education and resource materials to members, authorized caregivers, and providers to promote wellness activities to improve member overall quality of care • Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulations

• Lead zone-wide achievement of sales and aftersales targets • Strengthen dealer performance through coaching, mentoring, and strategic planning • Champion digital transformation and Tier 3 marketing excellence • Align dealer and agency efforts with Local Market Association (LMA) goals • Spearhead customer experience initiatives that put the customer at the center • Optimize inventory turn rates and accessory integration • Drive business development culture and dealer engagement • Oversee facility image programs and ensure brand consistency • Instill a growth mindset and entrepreneurial spirit across the dealer network • Administer dealer agreements and ensure compliance with performance standards