• Provide direction and guidance to the technology teams that work on software products and applications • Manage the delivery of IT initiatives, ensuring the quality, design, timeliness, and budget adherence, and meeting the key OKRs (Objectives and Key Results) and KPIs (Key Performance Indicator). • Manage the IT budget, resources, and vendors delivering the IT projects and services in alignment with OKRs • Establish and maintain effective communication and collaboration with the business stakeholders, vendors, and external partners, meeting the business requirements and expectations, and resolving any issues or escalations. • Drive the innovation and continuous improvement solutions, leveraging best practices, industry trends, and emerging technologies.

• Triage and drive resolution of all platform technical issues impacting Fama Operations and/or our customers. • Develop solutions by studying information needs, conferring with product management, studying systems flow, data usage, and work processes. • Develop performant code accompanied by effective unit tests and participate in our peer review process. • Build proactive monitoring and alerting to notify team of symptoms before outages occur. • Participate in incident response, root cause analysis and remediation of incidents. • Participate in an on-call rotation to respond to platform availability incidents and assist with customer specific incidents.

• Take ownership of JetKVM’s open-source software stack end-to-end - from backend APIs and frontend UX to firmware integrations. • Help shape the system architecture and technical roadmap. • Work closely with the founders to evolve both the open-source and commercial sides of JetKVM. • Fixing a React rendering issue • Debugging a WebRTC connection between a device and client • Implementing OTA updates, authentication, or telemetry in Node.JS and Go • Maintaining and improving our internal UI component library • Manage and roll out new software releases.

• Own major parts of the Managed Sync architecture — from ingestion pipelines to storage and APIs — and drive its evolution as we scale. • Design, build, and operate backend services for Managed Sync using TypeScript (NestJS), Postgres, Redis, Kafka, and Kubernetes. • Implement new syncs and integrations across file storage, document, CRM, and other SaaS APIs — including auth, pagination, rate limits, and webhooks. • Design and evolve Synced Object schemas and data models that can represent large, complex external systems in a reliable, queryable way. • Build robust batch and incremental sync flows: backfills, change tracking, retries, dead-letter handling, and idempotent processing. • Raise the bar on reliability and observability: logging, metrics, tracing, dashboards, and SLOs, and use them to guide engineering priorities. • Partner with product, design, and GTM to deeply understand customer use cases (RAG ingestion, analytics replicas, bidirectional sync) and turn them into technical designs and roadmaps. • Collaborate with the Permissions / auth teams to ensure that synced data always respects native permissions and never leaks across tenants. • Provide technical leadership: mentor other engineers, influence engineering practices, and be a go-to person for hard debugging and design decisions.