• Creating infrastructure and environments to support our platforms and applications using Terraform and related technologies to ensure all our environments are controlled and consistent. • Implementing DevOps technologies and processes, e.g: containerisation, CI/CD, infrastructure as code, metrics, monitoring etc. • Automating always. • Supporting, monitoring, maintaining and improving our infrastructure and the live running of our applications. • Maintaining the health of cloud accounts for security, cost and best practices. • Providing assistance to other functional areas such as development, test and client services.

• Design, build, and deliver software to enhance the availability, scalability, latency, and efficiency of Zora’s infrastructure platform • Provide technical and strategic input to shape the direction of the infrastructure platform • Operate and maintain core infrastructure systems in service of enhancing the developer experience • Automate key infrastructure workflows, including service lifecycle management and critical operational processes • Participate in the team’s on-call rotation and respond to production incidents as needed

• Partner with senior technical leaders across Twilio to set and communicate the reliability strategy, translating business goals into measurable outcomes. • Influence company-wide architectural decisions while balancing long-term vision with near-term and compliance needs. • Lead the design, implementation, and operation of scalable solutions and paved roads that enable reliable, high-traffic services; • Influence company-wide architectural decisions to focus on availability, performance, resilience, and cost efficiency using Kubernetes, AWS, Terraform, and modern observability. • Ensure integrity and quality across the service lifecycle; design fault-tolerant architectures, incident response, disaster recovery, and capacity/cost management. • Collaborate with product and cross-functional teams to identify reliability risks and convert them into actionable designs, programs, and tooling. • Establish and champion reliability practices and drive systemic improvements. • Mentor and grow engineers and technical leaders • Track and apply emerging SRE, cloud, and large-scale systems best practices; introduce pragmatic innovations that improve reliability at scale.

• Standardise and automate artefact generation across multiple platforms • Develop, manage, and continuously improve end-to-end release processes • Optimise source control workflows and CI/CD pipelines • Manage and assist in microservice development and deployment life cycles • Maintain and improve build systems and infrastructure reliability • Implement and manage configuration management solutions • Apply and enforce basic security best practices across pipelines and infrastructure • Debug, troubleshoot, and resolve pipeline and infrastructure issues efficiently • Collaborate cross-functionally with engineering, QA, and production teams • Document processes and contribute to operational best practices