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Level AI logo
Level AI

Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.

Forward Deployed Engineer – Agents

Location

India

Posted

101 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Forward Deployed Engineer – Agents

Level AI

• Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization. • Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes. • Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance. • Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms). • Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines. • Translate customer needs into clear implementation plans and documentation. • Run tight feedback loops with Engineering and Product to improve platform capabilities. • Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments.

Job Requirements

  • 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar).
  • Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end.
  • Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration.
  • Ability to communicate with senior technical stakeholders and translate requirements into execution plans.
  • Comfortable operating in fast-moving, ambiguous environments.
  • Comfortable working in EST hours(3:30 AM IST)

Benefits

  • Transforming how enterprises understand and engage with their customers
  • Exceptional customer experiences at scale
  • AI-native CX platform

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