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Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.
Forward Deployed Engineer – Agents
Location
India
Posted
101 days ago
Salary
0
Seniority
Senior
Job Description
Forward Deployed Engineer – Agents
Level AI
• Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization. • Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes. • Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance. • Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms). • Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines. • Translate customer needs into clear implementation plans and documentation. • Run tight feedback loops with Engineering and Product to improve platform capabilities. • Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments.
Job Requirements
- 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar).
- Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end.
- Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration.
- Ability to communicate with senior technical stakeholders and translate requirements into execution plans.
- Comfortable operating in fast-moving, ambiguous environments.
- Comfortable working in EST hours(3:30 AM IST)
Benefits
- Transforming how enterprises understand and engage with their customers
- Exceptional customer experiences at scale
- AI-native CX platform
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