This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Global Account Manager leads the tactical interface between the customer and various SMTC functional multi-site. This position is responsible for developing and executing account strategy, tactics, counter-strategies, and counter-tactics. Leading all sales associated with new business development and ongoing customer satisfaction and support. - Own and execute the global account strategy for assigned customers, driving revenue growth, service expansion, and long-term account retention. - Serve as the primary point of contact for customer escalations, ensuring timely resolution and effective communication across internal stakeholders. - Build and maintain senior-level customer relationships, aligning executive engagement to strengthen partnerships and customer loyalty. - Lead quoting activities for new and existing programs, ensuring competitive pricing, accurate scope definition, and timely execution. - Partner with cross-functional Customer Focus Teams (CFTs) to align customer demand with SMTC capabilities, capacity, and financial objectives. - Lead customer program transitions and production launches, including kickoff meetings and Manufacturing Readiness Reviews. - Ensure contractual requirements, customer expectations, and program commitments are clearly understood and executed by internal teams. - Maintain working knowledge of program financial metrics, including margin, cost drivers, and change impacts throughout the program lifecycle. - Drive effective implementation and pricing of Product Change Notices (PCNs) in coordination with internal stakeholders. - Monitor competitive market trends and customer lifecycle plans to proactively identify risks, opportunities, and growth strategies. - Facilitate Quarterly Business Reviews (QBRs), customer site visits, and executive communications, driving accountability for follow-up actions. - Promote continuous improvement by supporting lean initiatives, issue resolution, and performance optimization within assigned customer programs. Qualifications - High School Diploma/GED Required, Bachelor’s Degree preferred - One (1) year of sales experience preferred - Preferable experience in electronic Manufacturing. - Intermediate Computer Skills - Intermediate Decision Making / Problem Solving Skills - Intermediate Verbal and Written Communication Skills - Ability to think strategically - Must have excellent computer experience utilizing Microsoft Office applications: Excel, PowerPoint, and MS Office Products. - Must be able to work independently with no supervision. Requirements - Ability to remain in a stationary position for extended periods while working at a computer - Operate a computer, telephone, and standard office equipment - Communicate effectively in verbal and written form - Occasionally move within office, manufacturing, or customer environments - Travel as required, including domestic and international travel, which may involve walking, standing, and sitting for extended periods - Analyze complex information, evaluate alternatives, and exercise sound judgment - Manage multiple priorities and meet deadlines in a fast-paced environment - Maintain focus and attention to detail for extended periods - Adapt to changing business needs, customer requirements, and priorities - Manage professional interactions under pressure and during customer escalations - Think strategically while executing tactical responsibilities Benefits - Competitive salary package with 401K and company match - Paid time off (PTO) and paid holidays - Tuition reimbursement for professional development - Comprehensive Medical HRA Plan - Short-term/Long-term Disability Insurance, and more. Application Process If you are excited about this opportunity and believe you have the skills and experience required, we encourage you to apply. Please submit your updated resume highlighting your qualifications to the posting. We look forward to receiving your application and welcoming you to the SMTC team! SMTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, disability, veteran status, genetic information or other protected status. If you require assistance completing this application due to a disability, please contact Human Resources to ask for an accommodation or an alternative application process.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are hiring a full-time Water Safety Account Manager to support our growing Water Safety program and client base. This position is remote and based in the Midwest, with 25–50% travel to client sites. In this role, you will work closely with healthcare, commercial, and institutional facilities to ensure water safety compliance, program implementation, and long-term account success. You will serve as a trusted advisor to clients, helping them implement and maintain Water Management Programs (WMPs), coordinate Legionella testing, and ensure alignment with ANSI/ASHRAE Standard 188. This role blends account management, technical coordination, and compliance oversight to help clients maintain safe and effective water systems. Client Support - Support organizations implementing Water Management Programs designed to reduce waterborne pathogen risks, including Legionnaire's Disease. - Collaborate with facility teams, infection prevention specialists, engineers, and administrators to ensure programs remain effective and compliant. Account Management - Maintain a portfolio of water safety accounts through exceptional service and proactive client engagement. - Develop and maintain relationships with key decision makers across client organizations. - Identify opportunities to expand services within existing accounts including: - Water Management Programs (WMPs) - Legionella testing - Filters - Supplemental disinfection - Remediation services - Conduct regular business reviews with clients in alignment with service guidelines. - Support contract renewals and maintain long-term client partnerships. Water Safety Compliance Management - Facilitate Water Safety Committee meetings according to client service agreements. - Maintain documentation including service reports, lab reports, Legionella test reports, and disinfection reports. - Coordinate Legionella sampling activities and collect water samples when necessary. - Maintain compliance logs and communicate non-compliance issues with clients. - Guide clients through corrective actions and compliance improvement plans. Water Management Program Implementation - Implement new Water Management Programs with the Water Safety Product Manager. - Support ongoing program implementation through verification and validation steps defined by ANSI/ASHRAE Standard 188. - Act as a technical resource for clients with active Water Management Plans. - Assist with facility and environmental risk assessments when needed. Qualifications - Experience in water safety, water treatment, environmental health, engineering, microbiology, or related technical fields. - ASSE 12080 Legionella Water Safety and Management Certification is strongly preferred and required within 1 year of hire. - Strong relationship-building and account management skills. - Excellent written and verbal communication. - Ability to manage multiple accounts simultaneously. - Self-motivated with the ability to work independently in a remote environment. - Must reside in the Midwest region. - Ability and willingness to travel 25–50% to customer sites across the Midwest. - Successful completion of a Human Performance Evaluation (HPE), Motor Vehicle Report (MVR), and Drug Screening. - Must be legally authorized to work in the U.S. and proficient in English. Physical Requirements - Ability to walk and stand for extended periods (up to 8 hours) while conducting facility inspections, collecting water samples, and supporting water management program implementation. - Ability to navigate industrial and healthcare facilities, including climbing stairs or ladders when necessary. - Ability to occasionally lift and carry up to 50 pounds. - Comfortable working in environments with varying temperatures, chemicals, and noise levels while wearing appropriate PPE. Benefits - Competitive Compensation: Salary range $80,000-$120,000 based on experience. - Comprehensive Benefits: Medical and Dental Insurance with generous employer contributions, HSA contributions ($1200 family/$800 Individual annually), 401K with company matching, 15 PTO Days/16 Paid Holidays (including extended holiday pay at the end of the year!), Company Profit Sharing Bonus (budget projection for 2026, 3-4 weeks of additional pay) and more. - Company perks: Company provided cell phone and laptop. Flexibility to work from a home office and travel to customer sites. - Engaging Culture: Our caring leadership and managers foster high engagement (4.62/5 Gallup Employee Engagement Q12 score) and we host team and company events. - Career Growth: Hands-on training, employee development, and continuing education reimbursement. Company Description HOH Water Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Travel to, effectively train, work closely with, and provide necessary tools to manufacturer’s sales representatives to ensure that sales goals are met for the territory. • Develop and maintain strong professional relationships with end-user and designer decision-makers. • Penetrate and work within different levels of a municipal organization, as appropriate, including but not limited to facility managers, operations and maintenance staff, public works/municipal management and elected officials. • Identify, maintain professional relationships with and update design gurus located in territory for “Top 50” water/wastewater engineering firms. • Prospect for new clients and opportunities. • Meet and exceed opportunity creation, sales and margin targets for the region. • Assist in project scope and bid formulation strategies. • Coordinate sales-related deliverables amongst engineering and costing teams. • Review and deliver proposals and final pricing. • Assist or lead contract negotiation. • Weekly use of salesforce.com through desktop and mobile devices to input, track and mine account and opportunity related data in order to increase sales productivity within territory. • Attend or exhibit at targeted industry trade conferences. • Monitor competitor activities. • Draft yearly sales plan for the territory. • Respond to all inquiries efficiently and professionally to ensure timely project delivery to client.

• Meet or exceed a defined sales plan; forecast sales performance accurately • Develop and execute a territory plan to grow business within your assigned territory • Make daily outbound telephone calls and communicate via email to all organizational levels and functional areas in accounts where purchasing decisions are made • Capitalize on training opportunities to develop in-depth knowledge of service and support offerings in order to proactively uncover new opportunities within assigned accounts to generate revenue growth • Understand the competitive landscape within accounts to position like or better product offerings to customers