• Gather and document requirements from business stakeholders and translate business needs into solutions / system design • Assess existing solutions and user behaviors to identify areas for improvement, including how users interact with solutions, how well the solutions support processes, and how well the solutions achieve desired results • Conduct gap analyses to determine areas for business opportunities • Translate business requirements into user stories within an agile framework and work with development resources to provide clarity and address concerns • Track reported system issues, develop recommendations for resolving issues, and drive timely resolution to ensure processes run smoothly • Document as-is and to-be process maps based on interviews with business stakeholders • Work with the quality assurance team to ensure that test cases are identified, changes are properly tested, and business requirements are met • Identify opportunities for improved data quality and translate business needs into reporting requirements • Build and maintain positive business relationships • Successfully multi-task across several concurrent priorities

• Elicit, analyze, and document business and functional requirements • Translate business needs into clear user stories, workflows, and acceptance criteria • Collaborate with Product Owners, UX/UI Designers, Developers, and Data teams • Facilitate workshops, discovery sessions, and stakeholder interviews • Analyze business processes and identify optimization opportunities • Support product delivery throughout the entire lifecycle • Ensure alignment between business objectives, user needs, and technical solutions

• Lead requirements analysis by collaborating with client stakeholders, leading workshops to understand their business needs, identifying and documenting requirements, and collaborating with solution developers to translate business requirements into well-architected solutions • Develop detailed technical solution documentation in support of client business objectives, including process flowcharts, diagrams, user guides, etc. • Participate in and/or lead technical design sessions with solution developers • Create, update, configure, and maintain business applications with our low code application platform • Ensure all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines • Stay informed of new technologies and be aware of new platform capabilities, industry standards, and best practices • Conduct working sessions with clients to facilitate feedback; resolve technical issues during client review and testing • Lead end user and administrator training sessions • Facilitate User Acceptance Testing, providing guidance to end users and resolving reported issues • Troubleshoot and debug system errors and implement solutions to resolve them • Ability to travel domestically as needed up to 10%

• Support OCHIN’s mission by leveraging technical expertise and problem-solving capabilities • Resolve complex technical issues and optimize processes • Implement innovative solutions for new member clinics • Collaborate with non-technical stakeholders • Document functionality and support knowledge sharing