• Build and support AWS infrastructure (EMR, ECS, Lambda, IAM) • Create POCs and reference implementations to guide teams on AWS best practices • Own and manage GitLab (runners, permissions, pipelines) and support the transition to GitHub Actions • Coordinate and enable multiple engineering teams to adopt consistent DevOps workflows • Develop Python-based ETL/automation scripts • Build and maintain Airflow DAGs for data workflows • Improve CI/CD pipelines, automation, and platform reliability • Collaborate across engineering, data, product, and security teams in a large enterprise environment

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Site Reliability Engineering Job Title: Customer Operations Triage and Collaboration Manager Company: Mastercard About Mastercard: At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results Technology at Mastercard: What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day About the Role: We are looking for a dynamic and experienced Triage and Collaboration People Manager to lead a high-performing team responsible for customer tickets triage, cross-functional coordination, and operational response. This role requires a strong technical foundation, excellent leadership skills, and a passion for driving continuous improvement in ticket resolution response and collaboration workflows. This group is involved in handling customer work-orders, resolving issues, and coordinating with other teams to ensure a positive customer experience. The group on daily basis has key responsibilities of triaging incoming requests, escalating complex issues, and collaborating with internal teams like business operations, customer technical services, program and product development. See the big picture and help create and enforce standards and practices that help our customers have smooth run. Key Responsibilities: Lead, mentor, and develop a team of triage engineers and collaboration specialists. Conduct regular 1:1s, performance reviews, and career development planning. Foster a culture of accountability, empathy, and continuous learning. Oversee the triage of incoming tickets, ensuring timely categorization, prioritization, and routing. Ensure adherence to SLAs and escalation protocols. Act as an escalation point for high-severity and high-priority tickets. Champion collaboration tools and practices (e.g., Slack, Teams, Confluence) to improve communication and transparency. Define and refine triage workflows, escalation paths, and documentation standards. Analyze ticket trends and team performance metrics to identify areas for improvement. Report on KPIs and operational health to senior leadership. Maintain clear and effective communication with stakeholders, providing updates on issue status and resolution progress. Ensure to have an updated knowledge base articles and internal documentation to improve self-service capabilities and ensure consistent information delivery. Maintain accurate and detailed records of triaged issues in the ticketing system. Drive initiatives on process improvements to streamline triage and collaboration workflows, enhancing efficiency and customer satisfaction. Identify toils and submit with clear ownership and expected benefit Required Technical Skills Understanding of Linux and process of troubleshooting issues Understanding of Database concepts (Oracle, SQL, Mongo) Understanding of observability and purpose of tools like Splunk, Dynatrace, Prometheus, or Datadog. Experience in ITSM practices with knowledge on incident management and service desk operations will be good Understanding of Ticketing system and workflows in a large corporate setting. Experience in using reporting tools like Domo; Project management tool like Jira; Documentation, communication and collaboration tool like Confluence is a must Required General Skills: Experience managing distributed or remote teams. 2+ years of experience in a people management or team lead role. Critical thinking skills and a proactive approach to problem-solving. Capability to embrace challenging opportunities, while effectively contributing as a member of a diverse, geographically dispersed, and matrix-structured project team Balances swift issue resolution with long-term process improvement, demonstrating flexibility and a pragmatic approach to team and workflow health. Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences. Excellent in conflict resolution and stakeholder management skills. Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood, and monitoring exists to detect anomalies ITIL or PMP certifications would be added advantage Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $152,000 - $258,000 USD

Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly mobile applications. As we continue to grow, we’re looking for a skilled Internal Developer Platform (IDP) Engineer to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. We are looking for OPT/CPT/H4 EAD/TN/E3 or any other Non-immigrant visa people who are looking for an H1B sponsorship for the year 2027 quota. Company: Bright Vision Technologies ( www.bvteck.com ) Job Title: Internal Developer Platform (IDP) Engineer Onsite/Hybrid: Remote FULL-TIME ROLE WITH BRIGHT VISION Job Description: Environment: Internal Developer Platforms (IDP), Kubernetes, Docker, Helm, Backstage, CI/CD pipelines, GitOps (ArgoCD / Flux), Cloud Platforms (AWS / Azure / GCP), Infrastructure as Code (Terraform), Service Mesh (Istio), Observability (Prometheus, Grafana), Linux, Bash / Python scripting, Git, Agile methodologies BUT STRICTLY NO C2C/1099/3RD PARTY COMPANIES. ALL OUR ROLES ARE W2 AND NO 3RD PARTY BROKERING PLEASE For every role, a coding test is required, so apply only if you are confident and technically strong. We prefer at least 3 to 5 years real time experience. If you are an Internal Developer Platform (IDP) Engineer with the above skills and are looking for an H-1 B sponsorship this year, please send your resume immediately to harry@bvteck.com. we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know. Position offered by “No Fee agency.”Equal Employment Opportunity (EEO) Statement Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.

Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly mobile applications. As we continue to grow, we’re looking for a skilled OpenShift Platform Engineer to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. We are looking for OPT/CPT/H4 EAD/TN/E3 or any other Non-immigrant visa people who are looking for an H1B sponsorship for the year 2027 quota. Company: Bright Vision Technologies ( www.bvteck.com ) Job Title: OpenShift Platform Engineer Onsite/Hybrid: Remote FULL-TIME ROLE WITH BRIGHT VISION Job Description: Environment: Red Hat OpenShift, Kubernetes, Docker, Helm, Operators, OpenShift Pipelines (Tekton), OpenShift Service Mesh, OpenShift Security, CI/CD Pipelines, GitOps (ArgoCD), Infrastructure as Code (Terraform), Linux, Networking & Storage, Monitoring (Prometheus, Grafana), Cloud Platforms (AWS / Azure), Git, Agile methodologies BUT STRICTLY NO C2C/1099/3RD PARTY COMPANIES. ALL OUR ROLES ARE W2 AND NO 3RD PARTY BROKERING PLEASE. For every role, a coding test is required, so apply only if you are confident and technically strong. We prefer at least 3 to 5 years real time experience. If you are a OpenShift Platform Engineer with the above skills and are looking for an H-1B sponsorship this year, please send your resume immediately to harry@bvteck.com We are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know. Position offered by “No Fee agency.” Equal Employment Opportunity (EEO) Statement Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.