• With your strong sales-oriented mindset, your main responsibility will be telephone-based customer acquisition. • With a strong customer focus, you will generate additional sales through up-selling and cross-selling. • Ensure the highest possible customer satisfaction; this is not hard-selling. • Create added value for alao customers and advise them on alao products and services. • Handle written and telephone customer contacts (inbound and outbound). • Develop your own campaign ideas and implement them.

Role Description Remote sales opportunity. Entry-level applicants welcome. Training provided. Commission-based income. We don't hire based on resumes; we hire based on work ethic. No degree required. Open to career changes. Interview within 48 hours. Good Grief is building a remote sales team made up of competitive, driven individuals who want to earn more than hourly jobs allow. Sales experience helps but isn't required. Hunger, discipline, and consistency are. If you've ever worked harder than your paycheck reflected, this may be the opportunity you've been looking for. What this role offers: - 100% remote work environment - No territories - No travel requirements - Performance-based commission structure - Structured training and onboarding - Advancement and leadership pathways Income Potential*: - New Representatives: $2,000-$5,000/month - Consistent performers: $8,000-$15,000/month - Top performers: $20,000+/month *Income is based on average performance. No base or salary pay, full commission based. Who Typically Thrives Here: - Former athletes or competitive personalities - Door-to-door solar, roofing, or other commission-based sales representative - Bartenders, servers, or trainers - Blue-collar professionals with strong work ethic - People used to long hours and measurable performance - Individuals motivated by results-based income Sales experience is valued; work ethic is required. We can teach sales, but we can't teach drive. Next Step (Required) We explain the full system and expectations inside a short overview webinar. To apply, register here: - Overview Webinar Only candidates who attend the webinar will be considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Managing Account Communication and Support (50%): Communicate effectively with key accounts, including Best Buy, Amazon, Brands Mart, Curacao, and ABT. • Conduct weekly reporting on sell-in, sell-out, and manage stock levels. • Collaborate with the team on forecasting and demand planning, working closely with our head of logistics. • Oversee accounting and purchase order (PO) management in coordination with supply and finance teams. • Implement training programs for key accounts and support upscaling efforts. • Manage spare parts and repairs collaboratively with supply and operations teams. • Efficiently handle, monitor and analyse returns management processes. • Eco-System Development (30%): Oversee the B2B platform, managing ordering processes and returns in collaboration with operations team. • Develop and maintain standard operating procedures (SOPs) and processes. • Utilize NetSuite reporting for comprehensive analysis and decision-making. • Acquisition of New Retailer Channels (20%): Identify and pursue opportunities for expanding our product distribution through the acquisition of new retailer channels. • Develop and nurture relationships with potential retailers to drive business growth. • Collaborate with the marketing and sales teams to implement strategies for successful channel acquisition.

• Conduct outbound and answer inbound calls related to any attrition mitigation marketing communications • Help ensure engaged members get their questions answered, understand the situation they are in and get assistance with any clinical connections or assurances during this transitional period • Follow up with patients that we previously acquired to help them get their 2nd appointment scheduled • Help reschedule appointments and any clinical connections or assurances needed during this transitional period • Reach out to newly acquired patients that are on a plan that we don't accept to connect them with a broker • Onboard and orient new, engaged patients acquired through traditional sales channels