Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Provides triage telephone service to ensure prompt identification of patients with high-risk conditions. Provides telephonic triage in order to assist callers in determining the most appropriate level of care. Facilitates care coordinator and virtual monitoring services within identified business areas and follows workflows, utilizes protocols, and engages resources to provide supportive service to patients and customers. Job Duties - Directs callers to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices. - Assists in all aspects of medical record maintenance and accurately files all patient charts and reports in the designated location in patient records. - Provides clinical support in the assessment of symptoms, determination of symptom acuity, offering information related to symptom management, and patient education. - Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results are discussed with the patient. - Performs a short evaluation of the patient situation to estimate the severity of illness and/or injury that includes chief complaint, vital sign, and mental status information. - Prepares documentation information and transmits medical information. - Serves as a liaison between customers, patients, physicians, other members of the public and hospital staff, programs, and other resources. - Refills prescriptions for patients and places orders for appropriate testing and/or labs. Minimum Qualifications - Associate’s Degree in Nursing. - 5 years experience in nursing (acute care, ED, medical office, telephone triage) and - 2 years previous clinical acute care hospital experience/urgent care. - Colleagues working within the department who advance from LPN to RN with a minimum of 2 years experience within the department are eligible. - Excellent computer skills and concerned empathy for individuals seeking healthcare-related information and assistance. - Flexibility to perform a variety of related and unrelated tasks throughout the day and work in a fast paced environment. - Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ED intervention. - Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols. - Must exercise judgement in dealing with sensitive, confidential information. - Skill in making triage decisions and responding quickly and calmly in emergency situations. - American Heart Association Basic Life Support - State of Pennsylvania - RN - Licensed Registered Nurse_PA - State of Pennsylvania Preferred Qualifications - Bachelor’s Degree in Nursing (BSN). Physical Demands Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Evening Shift Address: 1200 S Cedar Crest Blvd Primary Location: REMOTE IN PENNSYLVANIA Position Type: Remote Union: Not Applicable Work Schedule: Mondays; 3:00P-11:30P with holiday rotation Department: 1004-13011 COH-Rn Triage/Hlthcare Navigation

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Provides triage telephone service to ensure prompt identification of patients with high-risk conditions. Provides telephonic triage in order to assist callers in determining the most appropriate level of care. Facilitates care coordinator and virtual monitoring services within identified business areas and follows workflows, utilizes protocols, and engages resources to provide supportive service to patients and customers. Job Duties - Directs callers to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices. - Assists in all aspects of medical record maintenance and accurately files all patient charts and reports in the designated location in patient records. - Provides clinical support in the assessment of symptoms, determination of symptom acuity, offering information related to symptom management, and patient education. - Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results are discussed with the patient. - Performs a short evaluation of the patient situation to estimate the severity of illness and/or injury that includes chief complaint, vital sign, and mental status information. - Prepares documentation information and transmits medical information. - Serves as a liaison between customers, patients, physicians, other members of the public and hospital staff, programs, and other resources. - Refills prescriptions for patients and places orders for appropriate testing and/or labs. Minimum Qualifications - Associate’s Degree in Nursing. - 5 years experience in nursing (acute care, ED, medical office, telephone triage) and - 2 years previous clinical acute care hospital experience/urgent care. - Colleagues working within the department who advance from LPN to RN with a minimum of 2 years experience within the department are eligible. - Excellent computer skills and concerned empathy for individuals seeking healthcare-related information and assistance. - Flexibility to perform a variety of related and unrelated tasks throughout the day and work in a fast paced environment. - Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ED intervention. - Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols. - Must exercise judgement in dealing with sensitive, confidential information. - Skill in making triage decisions and responding quickly and calmly in emergency situations. - American Heart Association Basic Life Support - State of Pennsylvania - RN - Licensed Registered Nurse_PA - State of Pennsylvania Preferred Qualifications - Bachelor’s Degree in Nursing (BSN). Physical Demands Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Evening Shift Address: 1200 S Cedar Crest Blvd Primary Location: REMOTE IN PENNSYLVANIA Position Type: Remote Union: Not Applicable Work Schedule: Saturday/Sunday; 3:00P-11:30P with holiday rotation Department: 1004-13011 COH-Rn Triage/Hlthcare Navigation

Job Description Summary Under direct supervision, the patient access representative – Telehealth reports to the clinical Manager of Acute Services, and directly supports inpatient telehealth consults. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in medical care at MUSC Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC004498 CHSCorp - Telestroke Pay Rate Type Hourly Pay Grade Health-20 Scheduled Weekly Hours 40 Work Shift Job Description Under direct supervision, the patient access representative – Telehealth reports to the clinical Manager of Acute Services, and directly supports inpatient telehealth consults. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in medical care at MUSC. This position triages site requests according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for issues as necessary. Assist with operational duties in support of the various telehealth programs to ensure successful delivery of telehealth care. This position performs quality data collection of accurate information including demographic, physician, insurance and other miscellaneous information needed to complete patient’s information. follows established protocols needed to ensure accurate Telehealth billing. This position will also process patient preadmission and admission demographic and insurance data, and function as a liaison between registration, clinical staff and the telehealth sites. This role displays highest level of customer service, attentiveness, and consideration possible in all areas. Additional Job Description High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred. Physical Requirements - Mobility & Posture - Standing: Continuous - Sitting: Continuous - Walking: Continuous - Climbing stairs: Infrequent - Working indoors: Continuous - Working outdoors (temperature extremes): Infrequent - Working from elevated areas: Frequent - Working in confined/cramped spaces: Frequent - Kneeling: Infrequent - Bending at the waist: Continuous - Twisting at the waist: Frequent - Squatting: Frequent - Manual Dexterity & Strength - Pinching operations: Frequent - Gross motor use (fingers/hands): Continuous - Firm grasping (fingers/hands): Continuous - Fine manipulation (fingers/hands): Continuous - Reaching overhead: Frequent - Reaching in all directions: Continuous - Repetitive motion (hands/wrists/elbows/shoulders): Continuous - Full use of both legs: Continuous - Balance & coordination (lower extremities): Frequent - Lifting & Force Requirements - Lift/carry 50 lbs. unassisted: Infrequent - Lift/lower 50 lbs. from floor to 36”: Infrequent - Lift up to 25 lbs. overhead: Infrequent - Exert up to 50 lbs. of force: Frequent - Examples: - Transfer 100 lb. non-ambulatory patient = 50 lbs. force - Push 400 lb. patient in wheelchair on carpet = 20 lbs. force - Push patient stretcher one-handed = 25 lbs. force - Vision & Sensory - Maintain corrected vision 20/40 (one or both eyes): Continuous - Recognize objects (near/far): Continuous - Color discrimination: Continuous - Depth perception: Continuous - Peripheral vision: Continuous - Hearing acuity (with correction): Continuous - Tactile sensory function: Continuous - Gross motor with fine motor coordination: Continuous - Selected Positions: - Olfactory (smell) function: Continuous - Respirator use qualification: Continuous - Work Environment & Conditions - Effective stress management: Continuous - Rotating shifts: Frequent - Overtime as required: Frequent - Latex-safe environment: Continuous If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

PRINCIPLE CHOICE SOLUTIONS AWP After-Hours Call Center Representative POSITION PURPOSE The Associate will answer incoming calls from Veterans, Families, and caregivers who require after hours assistance from America’s Warrior Partnership ensuring caller satisfaction. ORGANIZATION This position reports to the designated Operations Manager for Principle Choice Solutions ESSENTIAL FUNCTIONS - Overnight / Evening Shifts - including Holidays - Schedule could be as follows: - Sunday, Monday, Wednesday, Thursday 12:30am – 7:00am cst - Friday 4pm - 10:30pm, Saturday, Sunday 2p-10:30p cst - This is a Work From Home Position - Answer incoming after-hours calls with empathy, professionalism, and a veteran-centric mindset. - Conduct thorough intake conversations to identify callers’ needs and determine appropriate next steps. - De-escalate stressful or emotionally charged situations using trauma-informed techniques. - Provide immediate guidance or reassurance while coordinating follow-up actions with daytime case coordinators. - Accurately summarize and document callers’ needs into the intake form to ensure continuity of care and seamless handoff to case coordinators for timely follow-up actions. - Utilize internal and external provided systems. - Maintain access for all required systems, as assigned. - Acts as an effective team member. - Other duties as assigned. KNOWLEDGE & EXPERIENCE - High School Diploma or GED required. - Required completion of The Fire Watch training certification, including any additional required training, modules, or certifications. - Preferred 1-2 years' experience in customer service, with a focus in social services, crisis response, veteran services, or a related field. - General office skills and knowledge of standard office equipment. - Working knowledge of software such as Excel, Word, Outlook and Microsoft Teams. - Data entry and 10 key experience necessary. - Excellent verbal and written communication skills. - Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value. - Must be a U.S. citizen; work sponsorship is not available. General Areas of Accountability Must conduct business and personal affairs in a manner that is always a credit to the company. Must maintain a good credit rating while employed with the company Performance & Quality Standards Perform all duties in accordance with established performance expectations, quality standards, and service level requirements, including meeting or exceeding all applicable performance standards and Key Performance Indicators (KPIs) as defined by Principle Choice Solutions. Failure to consistently meet these expectations may result in coaching, corrective action, or other employment actions in accordance with company policy. Security and Confidentiality requirements NACi or higher-level security clearance to support government (Dod, VA, ect.) assignments may be required. Due to the after-hours nature of this role, Associates must comply with all Principle Choice Solutions security, confidentiality, and privacy requirements, including HIPAA standards, and ensure their work environment meets all security and privacy standards during assigned shifts, including evenings, nights, weekends, and holidays to protect sensitive information during after-hours operations. MACHINES & EQUIPMENT The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as a copier. PHYSICAL REQUIREMENTS Must be able to lift and carry up to 20 pounds. Must be able to talk, listen, and speak clearly on the telephone. WORKING CONDITIONS The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Periodic times working at the office site may be required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS’ associate and customer data. The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to HR@principlechoice.com