• Manage executive team's calendars and schedule appointments and meetings • Coordinate travel arrangements and accommodations for business trips • Prepare and edit correspondence, presentations, and reports • Take meeting minutes and distribute to relevant parties • Conduct research and gather information for various projects • Handle incoming and outgoing communications, including emails, phone calls, and mail • Maintain and organize electronic and paper files • Assist with special projects and events as needed • Other administrative tasks as assigned

Role Description The Evergreen Chronic Care Management (CCM) Medical Assistant (Care Coordinator) supports proactive care coordination services for patients with complex chronic conditions, including chronic kidney disease (CKD), hypertension, diabetes, cardiovascular disease, and related comorbidities. Working under Evergreen’s clinical supervision, the Care Coordinator conducts patient outreach, creates, maintains, and reinforces established care plans, supports documentation compliance, and coordinates communication between patients, providers, and healthcare partners. This role is outreach-driven and operationally focused, requiring strong organization, patient communication skills, and the ability to manage a high-volume patient panel. Experience supporting nephrology or CKD patient populations is strongly preferred. The program uses SMS as the first-line channel for patient engagement, with phone outreach used when appropriate. While this position is fully remote, you must be able to work 8:00am – 5:00pm in the Eastern time zone. Role Responsibilities - Patient Enrollment & Eligibility - Support CCM patient enrollment and onboarding activities. - Verify eligibility based on Evergreen and payer program guidelines. - Ensure patient consent documentation is completed prior to outreach. - Proactively maintain patient engagement regularly. - Identify inactive or non-engaged patients and escalate appropriately. - Patient Outreach & Engagement - Conduct text & telephonic outreach to enrolled CCM patients weekly. - Achieve required engagement time standards aligned with Medicare CCM billing requirements. - Support achievement of required engagement time for billing compliance. - Reinforce provider-directed care plans during patient interactions. - Identify barriers to adherence including medication access, transportation, or social needs. - Expected activities include: - High-volume outbound patient calling and texting. - Follow-up outreach attempts. - Documentation & Billing Compliance - Document patient interactions accurately within the CCM patient management platform and EHR systems. - Track engagement time consistent with Medicare CCM billing requirements. - Maintain audit-ready documentation standards. - Ensure HIPAA and PHI compliance. - Patient Care Coordination & Clinical Workflow - Facilitate patient access to their referring provider and clinical staff. - Support care transitions following hospitalizations or ED visits. - Coordinate referrals and follow-up appointments. - Escalate symptom concerns or medication issues to licensed clinical staff. - Technology & Communication - Utilize CCM platform and EHR systems daily. - Manage patient messaging workflows. - Collaborate with remote clinical and operational teams. Qualifications - Certified Medical Assistant - 1–3 years healthcare experience - Chronic disease or nephrology experience is preferred. - Strong clinical assessment, communication, and documentation skills. - Comfortable working in two systems (EHR + CCM platform) simultaneously. - Ability to manage a structured, metric-driven workflow with reliability. - Intermediate skills with MS Office Suite of products including Outlook and Teams - Able to work effectively in a primarily remote environment: - Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended. - Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role. - Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Preferred Qualifications - Experience in chronic disease management - Prior work in virtual care, remote nursing, or telehealth programs. - Familiarity with CCM regulatory requirements. - Strong patient education and motivational interviewing skills. Compensation The pay range for this role is $45,000 to $52,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors. This role is also eligible for a bonus. Benefits - Paid time off starting at 4 weeks for full-time employees - 12 paid holidays per year - Medical, dental, vision and life insurance, including an HSA with employer match - Reimbursement for continuing medical education for eligible roles - A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure - Paid parental leave - A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology

• Assist in filling out and managing real estate documentation, ensuring accuracy and timeliness. • Populate contracts with client information and label forms correctly based on the transaction type (residential, commercial, condos, etc.). • Manage electronic signing platforms like NexOne, including adding clients, tagging signature points, and following up if signatures are delayed. • Upload completed and signed documents to the brokerage’s backend system (e.g., Real Broker, Real Bolt). • Create and maintain an organized system for document storage (e.g., Google Drive, Dropbox). • Review and ensure all required documentation is collected, including FINTRAC and AML compliance information. • Work within backend brokerage systems to confirm commissions, upload contracts, and monitor pending tasks. • Refine and document internal processes to enhance efficiency and ensure tasks are not missed. • Utilize platforms like Pillar 9 for MLS listings—input data, upload listing photos, and ensure information accuracy. • Support with data gathering, including pulling land titles, tax information, and property dimensions. • Maintain open communication with the client, providing status updates and ensuring clarity on documentation requirements. • Follow up with clients post-document submission to address questions or confirm next steps. • Conduct detailed reviews of documentation to ensure accuracy and completeness, preventing potential mistakes that could affect transactions.

• Provides advanced administrative support to Senior Vice President or General Manager and senior departmental staff as assigned • Requires minimal direction and routinely responds to enquiries and other communication on behalf of the executive • Performs administrative assignments of a complex and confidential nature, and a variety of complicated tasks, relying on judgment and experience to accomplish established goals and objectives • Under minimal direction, provides advanced secretarial and administrative support to top management and executives in the functional department • Routinely responds on behalf of the executive to written and electronic communication • Handles material of a highly confidential and time-sensitive nature, as well as a variety of complex situations involving clerical/administrative functions of the office that do not require the direct attention of the executive • Uses considerable judgment and initiative to determine the appropriate action to take in non-routine situations • Interprets and adapts guidelines, precedents and practices • Anticipates and prepares materials needed by the executive for conferences, appointments, meetings, telephone calls etc. • May assists in the preparation of reports as required by senior staff by contacting various company personnel at all levels to collect, compile, and analyze complex information • Relies on experience and judgment to plan and accomplish goals • Within established guidelines, makes independent decisions regarding planning, organizing, and scheduling work • May perform some standard administrative functions such as screening mail and telephone calls, scheduling appointments and maintaining the calendar, setting up the office filing system, and coordinating meetings (large, complex, internal or external) • Keeps records of equipment purchases and maintenance for the department • May maintain certifications, memberships, and publications for the department • Keeps log of paid time off for staff and other staffing administrative duties as assigned • Assist with various projects as assigned • Other duties as assigned • Intermittent travel as needed