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At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Senior Cloud Support Engineer
Location
United Kingdom
Posted
168 days ago
Salary
0
Seniority
Senior
Job Description
Senior Cloud Support Engineer
Akamai Technologies
• Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security. • Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing. • Acting as the main contact to proactively analyze and solve technical issues. • Collaborating and working closely with internal cross-functional teams to drive problems to resolution. • Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.
Job Requirements
- Have relevant experience in a similar Cloud Support role.
- Have an understanding of cloud provider ecosystems such as AWS, Azure, etc.
- Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and have an understanding of VPN & Proxies.
- Demonstrate experience with layer 3 and 4 technologies.
- Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
- Have native fluency in Japanese and business-level English to communicate complex technical concepts between both languages with cultural context.
Benefits
- We support your health, well-being, finances, and life beyond work.
- FlexBase adapts to your job's needs
- It's not about telling employees where to work; it's about supporting employees to do their best work.
- We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
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