Senior Cloud Support Engineer
Location
United Kingdom
Posted
112 days ago
Salary
0
Seniority
Senior
Job Description
Senior Cloud Support Engineer
Akamai Technologies
• Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security. • Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing. • Acting as the main contact to proactively analyze and solve technical issues. • Collaborating and working closely with internal cross-functional teams to drive problems to resolution. • Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.
Job Requirements
- Have relevant experience in a similar Cloud Support role.
- Have an understanding of cloud provider ecosystems such as AWS, Azure, etc.
- Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and have an understanding of VPN & Proxies.
- Demonstrate experience with layer 3 and 4 technologies.
- Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
- Have native fluency in Japanese and business-level English to communicate complex technical concepts between both languages with cultural context.
Benefits
- We support your health, well-being, finances, and life beyond work.
- FlexBase adapts to your job's needs
- It's not about telling employees where to work; it's about supporting employees to do their best work.
- We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
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