Patrique Mercier Recruitment FR is looking for a Lithuanian Speaking Customer Support Agent to join an exciting team in Sofia, Bulgaria. This position offers a fully paid relocation package, providing a great opportunity to work in a vibrant city while delivering exceptional customer service. If you are fluent in Lithuanian and passionate about customer support, we would love to hear from you! Responsibilities - Provide excellent customer support to Lithuanian-speaking clients through phone, email, and chat channels. - Assist customers with inquiries, order management, and issue resolution in a timely and professional manner. - Maintain accurate records of customer interactions and service requests. - Collaborate with internal teams to ensure customer satisfaction and efficient problem-solving. - Contribute to improving customer service processes based on client feedback. - Stay updated on company products and services to deliver accurate information.

Patrique Mercier Recruitment FR is looking for a Lithuanian Speaking Customer Support Agent to join an exciting team in Sofia, Bulgaria. This position offers a fully paid relocation package, providing a great opportunity to work in a vibrant city while delivering exceptional customer service. If you are fluent in Lithuanian and passionate about customer support, we would love to hear from you! Responsibilities - Provide excellent customer support to Lithuanian-speaking clients through phone, email, and chat channels. - Assist customers with inquiries, order management, and issue resolution in a timely and professional manner. - Maintain accurate records of customer interactions and service requests. - Collaborate with internal teams to ensure customer satisfaction and efficient problem-solving. - Contribute to improving customer service processes based on client feedback. - Stay updated on company products and services to deliver accurate information.

• Manage complex functional issues related to credit, market, and liquidity risk • Provide first and second line functional support for banking clients • Act as a subject matter expert for non-defect functional inquiries • Identify root causes of defects and summarize them for the development team • Participate in a rotating on-call schedule for urgent support needs • Support response efforts for high-priority incidents • Contribute to cross-functional initiatives aimed at enhancing support processes • Mentor and support junior analysts

• Provides a one-to-one customer service experience for UPS Healthcare accounts in the US for International Import and Export support • Analyzes and resolves problems, solves tracing and claim inquiries • Maintains ownership of customer situations through resolution including follow-ups and making outbound calls • Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers) • Analyzes and resolves Healthcare account issues