Families in Washington, DC’s Wards 7 and 8 face the city’s highest rates of food insecurity and diet-related chronic disease; over 80%25 of DC’s food deserts are in these wards. In response, Children’s National Hospital offers a produce prescription and nutrition education program to support families facing food access challenges. We seek a full-time research assistant to support program delivery and evaluation. Ideal candidates are passionate about nutrition, health equity, and community-based prevention. Key qualities include: - Spanish-speaking proficiency - Compassionate, clear communication with families - Strong customer service mindset - Proactive problem-solving and follow-up - Quantitative or qualitative research skills and interest in scholarly work This position is remote. Position Summary Assist staff in the daily execution of program tasks and projects, providing administrative support to Program Manager and Program Coordinator. Responsible for maintaining office files, completing purchase and reimbursement requests, as well as managing financial records. Assist with fundraising by researching funding prospects, drafting communication with prospective donors, and managing logistics for fundraising events. Assist with special projects related to program goals and mission. Minimum Education High School Diploma or GED (Required) Minimum Work Experience 1 year performing administrative tasks (Required) Required Skills/Knowledge Proficient in all Microsoft Office applications, including Outlook, Excel, and Access. Ability to produce quality reports under tight deadlines. Ability to maintain composure and professionalism in a busy clinic environment. Web design and desktop publishing skills a plus. Functional Accountabilities Administrative Support - Maintain office files. - Complete purchase and reimbursement requests, as well as manage financial records. - Ability to produce quality reports under tight deadlines. Special Projects - Assist with special projects related to program goals and mission. - May coordinate volunteer effort. Data and Research - Will occasionally be tasked with keeping statistics regarding program. - Ability to produce quality reports under tight deadlines. - Maintain research databases in a manner which meets IRB requirements for protection of patient privacy. Teamwork - Collaborate with co-workers on day-to-day tasks and responsibilities. Customer Service - Provide excellent customer service to clinical team, patient families, referring physicians. - Help families navigate complex hospital system and helps with coordination of care. - Act as advocate for patients and families, facilitating service delivery and removing barriers to care. Safety - Speak up when team members appear to exhibit unsafe behavior or performance - Continuously validate and verify information needed for decision making or documentation - Stop in the face of uncertainty and takes time to resolve the situation - Demonstrate accurate, clear and timely verbal and written communication - Actively promote safety for patients, families, visitors and co-workers - Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities Organizational Commitment/Identification - Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication - Demonstrate collaborative and respectful behavior - Partner with all team members to achieve goals - Receptive to others’ ideas and opinions Performance Improvement/Problem-solving - Contribute to a positive work environment - Demonstrate flexibility and willingness to change - Identify opportunities to improve clinical and administrative processes - Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility - Use resources efficiently - Search for less costly ways of doing things Safety - Speak up when team members appear to exhibit unsafe behavior or performance - Continuously validate and verify information needed for decision making or documentation - Stop in the face of uncertainty and takes time to resolve the situation - Demonstrate accurate, clear and timely verbal and written communication - Actively promote safety for patients, families, visitors and co-workers - Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

• Coordinate daily administrative operations, including managing calendars, organizing shared resources, and supporting workflow coordination across the team • Serve as a central point of contact for incoming requests, ensuring tasks are routed and tracked appropriately • Monitor ongoing administrative processes and identify opportunities to improve efficiency and organization • Support leadership and program staff by providing timely access to information, documentation, and operational data • Schedule and coordinate meetings, conference calls, and virtual events • Prepare meeting materials including: agendas, presentations, and briefing documents • Provide logistical support for meetings, including room reservations, setup, and technical coordination • Document key discussions and distribute meeting summaries and action items • Maintain files and records in accordance with federal, HHS, CDC, and division policies • Develop and maintain standard operating procedures (SOPs) and administrative documentation under leadership direction • Ensure documents and records are organized, accurate, and easily accessible within shared systems • Coordinate domestic and international travel using CDC and HHS systems • Prepare and track travel authorizations, vouchers, and supporting documentation • Monitor travel requests, approvals, and required training to ensure compliance with federal guidelines • Track and report expenses for reimbursement and program reporting purposes • Manage correspondence and distribute communications to appropriate personnel • Support office operations including: monitoring equipment, managing supplies, and coordinating maintenance needs • Assist with conference coordination, including preparation and tracking of required documentation • Serve as a liaison for internal communications and operational updates

Provide comprehensive administrative support, proactively anticipating team needs to ensure efficient operations.

Become a part of our caring community The Manager, Clinic/Center Administration, is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) leverages strategic leadership to launch a new center or manage an existing center which has an established significant patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, effective financial management, and high patient satisfaction. The CA develops and implements staffing plans, policies, and procedures, and collaborates with clinicians to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific details may vary by market/center at the discretion of local leadership. KEY RESPONSIBILITIES Leadership & Operational/Organizational Management: • Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules. • Ensure adherence to state and federal regulations. • Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results. • Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming. • Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development • Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers. • Monitor and improve NPS Scores, providing explanations and conducting service recovery requests. • Foster effective collaboration and communication with colleagues, patients, and key stakeholders. • Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc. Clinical/Patient Management: • Commitment to creating patient-centric environments and fostering a culture of care and connection. • Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making. • Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition. • Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations. • Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities. • Collaborate with providers on patient terminations in compliance with regulations Dyad Partnership: • Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high-performing teams with clinical and operational staff. • Maintain regular communication to align on performance, strategies, and team management. • Ensure unified decision-making and consistent messaging for cohesive leadership. • Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes. • Manage clinic/market dynamics and engagement interdependently. • Monitor and communicate incentive plans effectively. • Develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout. Use your skills to make an impact Required Qualifications: • Must be able to work on-site at assigned Center(s). • 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams. • Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations. • Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools. • Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff. • Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB. • Candidates selected for this job will be required to adhere to Humana’s flu vaccine policy. • Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance. Preferred Qualifications: • Bachelor’s degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor’s degree, 5+ years of Healthcare Administration/Leadership experience • Basic knowledge of Population Health Strategy • Familiarity with Medicare • Experience managing a budget of $500,000+ Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.