Job Closed

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Activate Talent

We are a dynamic company focused on leveraging data to drive business insights and improve performance across retail and eCommerce channels.

#53952 Virtual Service Advisor (Collision)

Location

South Africa

Posted

124 days ago

Salary

0

Seniority

Mid Level

English

Job Description

#53952 Virtual Service Advisor (Collision)

Activate Talent

Job Type: Full-Time Location: 100% Remote VIRTUAL SERVICE ADVISOR (COLLISION) Role Summary: Own and manage the end-to-end collision repair process, ensuring seamless coordination between customers, repair teams, and insurance partners. Deliver accurate estimates, timely approvals, and consistent communication to drive efficiency and customer satisfaction. Key Responsibilities: - Intake claims and schedule inspections - Prepare and manage estimates and supplements - Coordinate with insurance adjusters for approvals - Provide proactive customer updates throughout repairs - Track repair timelines, approvals, and resolve delays KPIs: - Reduced repair cycle time - Fast supplement approvals - 100% customer update compliance - High customer satisfaction

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