• Lead design and development of scalable, high‑quality learning content that supports aytm’s GTM motion, client personas, and key business use cases. • Use AI‑powered tools to accelerate content development, enhance multimedia production, improve knowledge base quality, and support operational efficiency. • Own creation and continuous enhancement of content across formats—including courses, microlearning, articles, guides, job aids, videos, and interactive modules. • Maintain and expand the content ecosystem to ensure accuracy, clarity, and alignment with product evolution. • Partner with cross‑functional stakeholders to develop learning‑oriented content for aytm’s client community, including articles, best‑practice posts, videos, and user education campaigns. • Partner closely with Product, Marketing, and GTM teams to support new product and feature launches by developing learning and support assets tailored to internal and external audiences. • Translate complex product capabilities into clear, actionable learning experiences that enhance customer understanding and adoption. • Facilitate engaging, polished virtual instructor‑led training (VILT) sessions for customers and internal teams. • Develop scripts, storyboards, and multimedia assets for high‑quality video tutorials, walkthroughs, and demonstrations.

Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. The internal job profile for this position is Operating Effectiveness Advisor, which is a Band 4 Senior Contributor Career Track Role. The Instructional Designer for the Claims Training and Design team is responsible for learning content design and development for the Provider Readiness & Performance Solutions Department organization. Principal Responsibilities: - Conducts needs/skill gap analysis to identify opportunities to improve the performance of our operational partners, or to help prepare our operational partners for upcoming change - Based on needs analysis, applies adult learning theories and methodologies to propose appropriate and effective learning solutions for closing gaps and increasing skills and competencies - Determines measurable learning objectives for training programs - Designs, develops and maintains training materials and new hire curricula, working with subject matter experts/line of business - Produces materials for various delivery methods, including job aids, classroom, eLearning, social learning - Conducts train the trainer for programs developed - Manages highly complex training projects independently - Measures the effectiveness of programs and materials with level I, II, III and IV (Kirkpatrick) analysis and reports back to the business - Accountable for demonstrating the success of all programs - Identifies opportunities to improve performance of our operational partners through deep understanding of business needs and results - Provides consultative guidance on learning approach and plan to enable improved performance - Develops knowledge and skill development tools for operational employees - Demonstrates impact of initiatives to the business - Understands the business they are supporting and identifies key business priorities and needs - Ensures that all key stakeholders are aware of the training progress, status, and potential risks - Stay abreast of industry trends in the field of Learning and seeks opportunities for self-directed development - Specific activities that support this responsibility include: - Completing all required intake items for projects assigned to them, including developing performance objectives, providing regular performance feedback, and completing reviews with the requestor - Ensuring that all materials designed and developed by the team meet the department’s high standards for quality of work - Ensuring that all materials are designed, developed and delivered on time according to project plans - Ensure that training meets agreed upon learning objectives. - Measure the effectiveness of these initiatives in improving organizational performance - Recommend and implement solutions to these issues - Identifies opportunities to improve performance of our operational partners - Develops knowledge and skill development tools for operational employees - Applies performance development methodology to identify critical skill gaps and develop appropriate and effective learning interventions for closing gaps and developing skill sets - Supports training delivery as needs arise (virtual, instructor led, etc.) Decision Making - Responsible for making determination of the best approach to address performance issues - Assists with determining the scope of a project - Determines timeframes for deliverables in order to meet business needs - Determines methods to measure the success of the program and report back to the business Qualificiations - A Bachelor’s degree or higher strongly preferred or equivalent work experience required - 8+ years of instructional design experience with all levels of the organization including executives and senior leaders - Experience designing, developing and delivering various materials including new hire training curriculums, project training, eLearning solutions and written procedures strongly preferred - Must have the ability to work independently and with a team - 5+ years’ experience supporting operational initiatives with the ability to work on multiple priorities and meet deadlines highly preferred - Requires excellent verbal and written communication skills with expertise in preparing and delivering exceptional presentations and speeches with confidence, and professionalism. - Must be detail oriented, have strong relationship building and organizational skills - Must have at minimum an intermediate level proficiency with Excel, PowerPoint, and Word. Experience with eLearning and graphic tools are necessary. - Must have proficiency in the use of basic image editing tools such as Snagit - Must have proficiency in the use of collaboration tools such as SharePoint, Iris, myUniversity, SuccessFactors LMS preferred - Must have proficiency in eLearning development tools such as Articulate, Camtasia, and Vyond - Must have proficiency to leverage adult learning principles and instruction design models (e.g., ADDIE, SAM, Agile Instructional Design) to build appropriate curricula to meet business / strategic objectives If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 93,200 - 155,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Description Wherefour’s Customer Success team is seeking a highly organized, operationally strong, and people-focused Senior Training Manager to lead our training and education programs. In this role, you will manage the Training team, oversee the continued development of the Wherefour Academy, and ensure customers and internal teams have the resources they need to successfully learn and adopt our platform. This role combines team leadership, program management, and hands-on training development, working closely with Customer Success, Product, and Marketing to continuously improve how customers learn and use Wherefour. Manufacturing experience is a strong and preferred qualifier for this role. Fully remote, open to applicants in the US. What You’ll Do - Leadership & Team Management - Manage and support the Training team, ensuring projects stay on track and priorities remain clear. - Follow up on deadlines and adjust schedules or priorities as needed. - Provide guidance, answer questions, and remove roadblocks for team members. - Conduct regular 1:1 meetings focused on project progress, planning, and professional development. - Recognize and celebrate great work across the Customer Success team. - Training & Education Programs - Lead the development and continuous improvement of the Wherefour Academy and related training resources. - Identify training needs when new features are released and coordinate the creation or updating of training materials. - Oversee and conduct customer training sessions and educational programs. - Ensure training achievements and customer education milestones are completed and tracked. - Maintain training subscriptions and onboarding resources for new users. - Ensure customers have access to relevant sandboxes, materials, and learning content. - Webinars & Educational Content - Manage the biweekly webinar program including scheduling, promotion, and recordings. - Coordinate with Marketing to promote educational events and training opportunities. - Oversee the creation and maintenance of documentation, guides, and learning resources. Qualifications - 3+ years of experience in training, customer education, enablement, or customer success roles within a SaaS company. - Previous experience managing or mentoring team members. - Undergraduate degree or equivalent experience. - Experience developing educational resources such as webinars, documentation, or learning programs. - Ability to demonstrate and explain software clearly and confidently. - Access to a quiet remote workspace with reliable internet. Bonus Points - Experience managing an online learning platform or academy program. - Familiarity with webinar platforms such as Demio. - Experience with Zendesk or knowledge base platforms. - Background in manufacturing operations or inventory software. - Strong documentation and knowledge management skills. - You enjoy building structured systems that help people learn. - Sense of humor — we work hard and like to have fun doing it.

Description Schedule - Class schedule works well even if you already have a daytime job Work from Home (WFH) - Remote work must be performed while residing in California, New Mexico or Florida CIAT Location: San Diego, CA and Albuquerque, NM Reports to: Dean of Education (DOE) Status: Non-Exempt Employment Type: Variable-Hour (Part-Time) Summary Are you passionate about positively changing the lives of others? California Institute of Applied Technology (CIAT) is growing and seeking educators and professionals with a passion for mentoring others. If this is you, please contact us! CIAT prepares students for professional success by offering practical training in today’s most competitive technology fields to make sure students are job-ready. With a large selection of courses, flexible schedules, and an online campus, we aim to empower the working student. We are laser-focused on student success, whether just starting out, making a career change, or transitioning into civilian life, CIAT prepares students for success! Teaching: - Available to teach synchronous online courses via Microsoft Teams on Monday and Tuesday every week - Plan and organize instruction in ways that maximize student learning and engagement - Modify, where appropriate, instructional methods and strategies to meet diverse student’s needs - Employ appropriate teaching and learning strategies to communicate subject matter to students - Current certifications in subjects taught Mastery of Subject Matter: - Demonstrate a thorough and accurate knowledge of their field or discipline - Connect their subject matter with related fields - Stay current in their subject matter through professional development, through involvement in professional organizations, and attending professional meetings, conference or workshop Adhering to College Policies and Procedures: - Ensure Student Database is fully updated and accurate at all times regarding student attendance and grade record information - Maintain compliance with accreditation related to instructional and the quality of education, scheduled class hours requirements and CIAT policies and procedures - Submit documentation: sign-in attendance, pre-post exams, lab sheets, student snapshots, and accreditation/state required documents and others as required - Communicate to management requirements for textbooks, handouts, supplies, equipment, exam vouchers and other items needed with sufficient notice to ensure timely and cost-effective procurement prior to class - Promote collaboration with other staff members and participate in the implementation of new projects, ideas, etc. - Adhere to the CIAT business casual attire. Clothing should be neat, clean, and without rips and holes. We are able to accommodate CIAT polo t-shirts and pressed jeans. T-shirts, caps, hooded sweaters, and shorts are not permitted. Please refer to the CIAT Employee Handbook for the complete policy Requirements - Information Technology Instructors must provide official transcripts of bachelor's degree or higher (must be from an accredited institution) and certification on the subject being taught - We are looking for instructor with the following certifications: AWS Solutions Architect, AWS Security Specialty, AWS Database or AWS Cloud Practitioner - At least three years’ experience in the respective field OR two years of teaching experience - Synchronous online teaching experience preferred - Advanced subject matter expertise preferred with a commitment to ongoing professional development and staying current with developments in the field - Effective presentation skills, communication and technology skills - Good working knowledge of MS Office applications including Microsoft Teams, Word, Excel, and PowerPoint as well as learning technologies such as Canvas - Work independently with minimal supervision, with a high level of dependability - Ability to multitask - Problem solves rapidly and effectively, in a timely manner - Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture - Commitment to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives - Knowledge of current trends, best practices, and didactic approaches in higher education - Demonstrated ability to deliver engaging and effective lesson plans that meet the diverse needs of students - Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others - Possess high ethical standards, being an example of professionalism to others - Compliance with all college policies, procedures, and regulations, including those related to academic integrity, student conduct, and instructional delivery - Must be able to embody CIAT’s mission, vision and values Position Type and Expected Hours of Work Days and hours of work are usually Monday through Friday, but weekend and evening hours may be required. Live classes are scheduled twice per week, on Monday and Tuesday from 6:00 pm to 9:30 pm (Pacific Time). Supervisory Responsibility This position has no supervisory responsibilities. Values Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company. - We are passionate about education and student success - We value integrity and excellence in our employees and students - We treat ourselves and our students with dignity and respect - We believe in and encourage innovation at our school to better help our students succeed - We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success - We are accountable for our actions and focus on improvements moving forward - We have a growth mindset with a sincere belief that every student can do better and achieve their goals - We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues - We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives - We foster lifelong learning and professional development Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions: - This may be considered a sedentary position since essential functions of this role may require sitting for extended periods of time - Ability to type, use a computer to search for information and input information while speaking to others - Daily use of a personal computer and related software applications at a workstation - Some tasks that require making repetitive hand movements in the performance of daily duties while using a computer - Requires dependability and excellent attendance records - May require occasional travel to conduct CIAT business - The employee may frequently lift and move up to 10-15 pounds of materials, books, etc. - The employee will be required to compute simple mathematical calculations as a normal part of this role Work Environment While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to. The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws. This remote work policy is designed to comply with all relevant local, state, and federal laws. AAP/EEO Statement California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. #ZR