Role Description We are seeking a proactive and organised individual to support our team in a dynamic virtual environment. The ideal candidate will be adept at managing various administrative tasks and will contribute significantly to the smooth operation of our projects. Qualifications - Proven experience in a similar administrative or support role. - Excellent communication skills, both written and verbal. - Strong organisational skills and attention to detail. - Proficiency in Microsoft Office Suite and other relevant tools. - Ability to work independently and as part of a team. Requirements - Experience with project management software. - Knowledge of basic accounting or bookkeeping. - Familiarity with digital marketing tools. Benefits - Salary: 65000 - 75000 USD Per annum

Role Description The Deployment Workstream Lead – Administrative Specialist is responsible for leading and managing a key domain—Technical, Clinical/Functional, or Site Deployment—within a large-scale Electronic Health Record (EHR) system implementation. This role drives the planning, execution, and coordination of assigned workstreams, ensuring alignment with program goals, timelines, budgets, and regulatory requirements. Serving as the primary point of contact for the workstream, the Deployment Workstream Lead facilitates collaboration across internal teams, client stakeholders, site leadership, senior management, and vendor partners. The Deployment Workstream Lead oversees all phases of deployment, from pre-deployment preparation through go-live and post-deployment optimization, ensuring successful and compliant delivery. This role is remote with 25% travel to nationwide VA sites. Work Visa Sponsorship will not be considered for this position. Key Responsibilities - Deployment Leadership & People Management - Provide operational leadership for the assigned workstream, guiding teams through planning, execution, and post-go-live activities. - Manage day-to-day workstream operations, ensuring issues are resolved promptly and effectively. - Coordinate workstream contributors across technical, functional, and site-based teams. - Large-Scale Program Management & Strategic Planning - Lead strategic and tactical planning efforts to align workstream activities with the overall deployment roadmap. - Identify risks, dependencies, and mitigation strategies to ensure smooth execution across multiple sites. - Ensure all activities comply with organizational, regulatory, and security requirements. - Stakeholder Management & Executive Communication - Serve as the primary point of contact for the workstream, enabling effective communication across diverse stakeholder groups. - Provide structured updates to leadership and executive stakeholders on progress, risks, escalations, and metrics. - Cultivate trusted relationships with client teams, vendor partners, and internal program areas. - Risk & Issue Management - Proactively identify, document, escalate, and resolve risks and issues affecting deployment success. - Support triage and incident management workflows, forums, and related operational processes. - Document and escalate patient safety issues through established channels for timely resolution. - Metrics, Reporting & Deliverable Development - Prepare and deliver workstream materials including data analyses, dashboards, presentations, and written documentation. - Produce metrics and reports that support visibility, decision-making, and continuous improvement. - Maintain accurate tracking tools, dashboards, and status reports. Qualifications - Bachelor’s degree and 5+ years of progressive electronic health records (EHR) support outcome-based functional capability of an assigned workstream across any phase of EHR implementation. - 3+ years of direct project management and stakeholder engagement experience supporting EHR activities for a software as a service (SaaS) managed EHR solution. - Proven experience working in a clinical environment supporting project management. - Proven proficiency with MS Office Suite (Excel, PowerPoint, Project). - Strong organizational, communication, and problem-solving skills. - Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting. Preferred Skills & Qualifications - Experience with Oracle Health EHR (or similar EHR platforms). - Prior experience in large-scale Healthcare IT or EHR deployments. - Demonstrated expertise within Technical, Clinical/Functional, or Site Deployment workstream domains. - Familiarity with clinical workflows and healthcare delivery environments. - Experience supporting client teams within veteran, military, or federal healthcare settings. Work Environment - Work Location: Remote/Hybrid (Nationwide). - Travel Requirements: Up to 50%. - On-Site Percentage: 40%. - Remote or hybrid with moderate to extensive travel depending on deployment phase. - High levels of coordination with cross-functional teams across multiple locations. - Fast-paced environment focused on high-quality delivery within healthcare transformation programs. Salary Information The likely salary range for this position is $146,625 - $198,375. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours - 40 Travel Required - 25-50% Telecommuting Options - Remote Benefits - Variety of medical plan options, some with Health Savings Accounts. - Dental plan options. - Vision plan. - 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. - Full flex work weeks where possible. - Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. - 15 days of paid leave per calendar year to be used for vacations, personal business, and illness. - 10 paid holidays per year. - Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. - Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.

We are seeking a Medical Virtual Assistant with experience in billing and collections. This role primarily focuses on managing patient payments, conducting follow-ups on outstanding balances, participating in video calls with patients, and supporting a variety of administrative tasks. Key Responsibilities - Manage collections and ensure consistent follow-up on outstanding balances - Follow up with patients regarding unpaid invoices and assist in setting up payment plans - Clearly explain EOBs (Explanation of Benefits), billing details, and patient financial responsibility - Participate in video calls, as needed, to support the provider and address patient billing inquiries - Maintain accurate and detailed documentation of all patient communications - Provide additional administrative support as required

We are seeking a Medical Virtual Assistant with experience in billing and collections. This role primarily focuses on managing patient payments, conducting follow-ups on outstanding balances, participating in video calls with patients, and supporting a variety of administrative tasks. Key Responsibilities - Manage collections and ensure consistent follow-up on outstanding balances - Follow up with patients regarding unpaid invoices and assist in setting up payment plans - Clearly explain EOBs (Explanation of Benefits), billing details, and patient financial responsibility - Participate in video calls, as needed, to support the provider and address patient billing inquiries - Maintain accurate and detailed documentation of all patient communications - Provide additional administrative support as required