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Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Central America

Posted

74 days ago

Salary

$1K - $1,500,000K / month

Seniority

Mid Level

English

Job Description

Customer Support Specialist

Smart Apartment Data

Role Description We are hiring a Customer Support Specialist to assist our locator clients using our software platform. This role provides multi-channel customer support through calls, email, and chat. You will guide clients on how to use the platform, answer questions, and help resolve issues. Because you will be supporting English-speaking clients, excellent spoken and written English is required. - Provide customer support through calls, email, and chat - Assist locator clients in navigating our platform - Explain features and guide users step-by-step - Troubleshoot common issues and provide solutions - Escalate complex cases when necessary - Maintain clear, professional communication with clients Qualifications - At least 2 years of BPO or customer support experience - Experience handling voice and non-voice support - Excellent English communication skills (spoken and written) - Comfortable learning and using software applications - Reliable internet connection and home workspace - Available to work US Central Time hours Requirements - 100% remote / home-based work - Monthly salary: $1000 - $1,500 USD monthly (based on experience) - Collaborative and supportive team

Job Requirements

  • At least 2 years of BPO or customer support experience
  • Experience handling voice and non-voice support
  • Excellent English communication skills (spoken and written)
  • Comfortable learning and using software applications
  • Reliable internet connection and home workspace
  • Available to work US Central Time hours

Benefits

  • 100% remote / home-based work
  • Monthly salary: $1000 - $1,500 USD monthly (based on experience)
  • Collaborative and supportive team

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