As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement Job Summary The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Knowledge, Skills and Abilities - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Overview Manages the after-hours on-call administrative operations for assigned branches. This position is 100% remote for overnight, weekends, and holidays. Ensures that patient care and services are delivered appropriately and timely during after-hours and holiday coverage. Impacts patient, family and referral source satisfaction directly. The ideal candidate will be proficient with Homecare Homebase (HCHB), both PointCare and back office / R2 application. Responsibilities - Triage hospice calls appropriately during assigned shift and all company holidays. - Provide an environment which fosters continuous quality assessment performance improvement (QAPI); maintain high standards of patient care, integrity and cost effectiveness. - Provide a focused effort to reduce unnecessary hospitalizations and emergency department (ED) trips during after-hours and holidays. - Receive, review and enter patient referral information appropriately. Work with local branch to schedule patient admission during the weekend or holiday ensuring a same day admission philosophy. - Enter on-call coordination note in patient electronic record for all triaged calls. - Promote effective performance and delivery of after-hours hospice; guide clinicians appropriately. - Assist in the orientation of new triage nurses. - Contact local leadership appropriately for follow-up on time sensitive issues. Qualifications - Must be a registered nurse (RN). - Must have two years of full-time experience in hospice nursing. - Proficiency with Homecare Homebase, both R2 and PointCare is required. - Must have 5 years of full-time experience as a RN. - Must have one year of full-time experience in a supervisory hospice RN position.. - Must be able to work assigned shift and all company holidays. Additional Information Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: - 30 days PDO – Up to 6 weeks (PDO includes company observed holidays) - Continuing education opportunities - Scholarship program for employees - Matching 401(k) plan for all employees - Comprehensive insurance plans for medical, dental and vision coverage for full-time employees - Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees - Flexible spending account plans for full-time employees - Minimum essential coverage health insurance plan for all employees - Electronic medical records and mobile devices for all clinicians - Incentivized bonus plan Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

Overview Manages the after-hours on-call administrative operations for assigned branches. This position is 100% remote for overnight, weekends, and holidays. Ensures that patient care and services are delivered appropriately and timely during after-hours and holiday coverage. Impacts patient, family and referral source satisfaction directly. The ideal candidate will be proficient with Homecare Homebase (HCHB), both PointCare and back office / R2 application. Responsibilities - Triage hospice calls appropriately during assigned shift and all company holidays. - Provide an environment which fosters continuous quality assessment performance improvement (QAPI); maintain high standards of patient care, integrity and cost effectiveness. - Provide a focused effort to reduce unnecessary hospitalizations and emergency department (ED) trips during after-hours and holidays. - Receive, review and enter patient referral information appropriately. Work with local branch to schedule patient admission during the weekend or holiday ensuring a same day admission philosophy. - Enter on-call coordination note in patient electronic record for all triaged calls. - Promote effective performance and delivery of after-hours hospice; guide clinicians appropriately. - Assist in the orientation of new triage nurses. - Contact local leadership appropriately for follow-up on time sensitive issues. Qualifications - Must be a registered nurse (RN). - Must have two years of full-time experience in hospice nursing. - Proficiency with Homecare Homebase, both R2 and PointCare is required. - Must have 5 years of full-time experience as a RN. - Must have one year of full-time experience in a supervisory hospice RN position.. - Must be able to work assigned shift and all company holidays. - Additional Information Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: - 30 days PDO – Up to 6 weeks (PDO includes company observed holidays) - Continuing education opportunities - Scholarship program for employees - Matching 401(k) plan for all employees - Comprehensive insurance plans for medical, dental and vision coverage for full-time employees - Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees - Flexible spending account plans for full-time employees - Minimum essential coverage health insurance plan for all employees - Electronic medical records and mobile devices for all clinicians - Incentivized bonus plan Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

Overview Manages the after-hours on-call administrative operations for assigned branches. This position is 100% remote for overnight, weekends, and holidays. Ensures that patient care and services are delivered appropriately and timely during after-hours and holiday coverage. Impacts patient, family and referral source satisfaction directly. The ideal candidate will be proficient with Homecare Homebase (HCHB), both PointCare and back office / R2 application. This position will work 12 hours on Saturday and 12 hours on Sunday Responsibilities - Triage hospice calls appropriately during assigned shift and all company holidays. - Provide an environment which fosters continuous quality assessment performance improvement (QAPI); maintain high standards of patient care, integrity and cost effectiveness. - Provide a focused effort to reduce unnecessary hospitalizations and emergency department (ED) trips during after-hours and holidays. - Receive, review and enter patient referral information appropriately. Work with local branch to schedule patient admission during the weekend or holiday ensuring a same day admission philosophy. - Enter on-call coordination note in patient electronic record for all triaged calls. - Promote effective performance and delivery of after-hours hospice; guide clinicians appropriately. - Assist in the orientation of new triage nurses. - Contact local leadership appropriately for follow-up on time sensitive issues. Qualifications - Must be a registered nurse (RN). - Must have two years of full-time experience in hospice nursing. - Proficiency with Homecare Homebase, both R2 and PointCare is required. - Must have 5 years of full-time experience as a RN. - Must have one year of full-time experience in a supervisory hospice RN position.. - Must be able to work assigned shift and all company holidays. Additional Information Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: - Matching 401(k) plan for all employees - Minimum essential coverage health insurance plan for all employees - Electronic medical records and mobile devices for all clinicians - Incentivized bonus plan Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.