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US LBM logo
US LBM

A leading national supplier of building materials to new homebuilders, commercial builders and remodelers.

Service Optimization Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 10,001+Since 2009H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

65 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Service Optimization Analyst

US LBM

• Analyze operational workloads across support, administration, release, and project activities to understand how work is performed. • Review intake paths, approval steps, handoffs, and sequencing of work to identify inefficiencies or unnecessary manual effort. • Identify outcomes currently achieved through repetitive or manual processes. • Determine where human involvement is required and where it can be reduced or removed. • Redesign workflows to achieve required outcomes through automation, defaults, self-service, or alternative execution models. • Eliminate redundant approval steps, intake paths, manual checks, and parallel processes. • Pilot redesigned approaches and evaluate impact before broader implementation. • Partner with technical teams to define automation or self-service solutions. • Present clear recommendations that require leadership decisions regarding continuation or redesign of existing work patterns. • Establish and maintain a prioritized backlog of workflow redesign opportunities based on operational impact. • Monitor redesigned workflows to ensure legacy manual processes do not re-emerge.

Job Requirements

  • Bachelor's Degree or Master’s degree in Computer Science or relevant experience.
  • 5+ years of experience in operational analysis, IT operations, application support, platform operations, or similar environments.
  • Demonstrated experience redesigning workflows to reduce manual effort or eliminate unnecessary process steps.
  • Experience evaluating operational workloads and implementing system-level or process-level changes.

Benefits

  • Comply with all policies and standards.
  • Adhere to Company’s commitment to workplace safety.
  • Participate in and complete assigned trainings.

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