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Miratech

Helping Visionaries Change the World

Senior Genesys Cloud WFM Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

Argentina

Posted

79 days ago

Salary

0

Seniority

Senior

5 yrs expEnglishJavaScriptPython

Job Description

Senior Genesys Cloud WFM Engineer

Miratech

• Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation • Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems) • Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization) • Configure and optimize data flows and event-driven processes within Genesys Cloud ecosystem • Collaborate with engineering and architecture teams to define technical solutions and integration patterns • Participate in end-to-end implementation lifecycle, including design, development, testing, and deployment • Troubleshoot and resolve complex technical issues related to WFM configurations and integrations

Job Requirements

  • 5+ years of experience in contact center environments with a strong technical / system configuration focus
  • Hands-on experience with Genesys Cloud WFM, including configuration and platform capabilities
  • Experience working with Genesys Cloud APIs, SDKs, or similar integration frameworks
  • Strong understanding of REST APIs, JSON, webhooks, and system integrations
  • Experience with scripting or programming (e.g., JavaScript, Python, or similar)
  • Experience designing or supporting WFM-related data models and reporting pipelines
  • Familiarity with other WFM platforms such as NICE, Verint, or Alvaria is a plus
  • Strong analytical and problem-solving skills with a system-oriented mindset
  • Upper-Intermediate English or higher

Benefits

  • Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • ForeverRemote work culture : make the most of the flexibility that comes with remote work.
  • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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