** Note that you can be located ANYWHERE in North America - this role is fully remote (with potentially a couple of in-person meetings a year). Candidates located outside of EST hours would be expected to join a 9 AM EST call on Fridays.** About Tellescope The first thing you should know about us is that we are PROFITABLE, and are not dependent on raising funds to survive.  We are a lean 9-person team that is focused on executing and scaling past our existing customer base. As an organization, we pride ourselves on providing new customers with white-glove onboarding and responsive support.  As a company, Tellescope is focused on helping improve the digital patient experience in healthcare. Our HIPAA-compliant CRM provides digital health companies with a centralized platform that includes omnichannel patient communication, scheduling, forms, task management, and a no-code automation builder. Our platform equips companies with all of the tools needed to efficiently manage and scale patient outreach, onboarding, and ongoing relationships. The Healthcare CRM industry is a $17.9 Billion market largely run by legacy software providers that offer a generic CRM option that can be used in a healthcare setting. Unlike those companies, Tellescope gives digital health businesses a refreshing and innovative option that is actually designed specifically for them. Role Overview You will be Tellescope’s 10th employee, our Implementation Lead #4. You will report to our Co-Founder and COO, Derek. We have built our entire product in-house and have developed a structured onboarding process that we utilize with customers.  This role is for you if you’re a people-person, who enjoys working with customers directly and you’re excited to manage the end-to-end process with customers from onboarding, launch, and post-launch support.   For some customers, their Tellescope configuration is very specific to their business, and for others, it is more of a templated configuration. With our business rapidly scaling our templated offering, this role would initially be focused on helping customers set up our templated configuration, with the intent of eventually expanding to also support customized product implementations. As a company, we’re looking for someone who prioritizes being kind to others, building meaningful customer relationships, and writing high-quality code. Each Tellescope team member has the ability to make a significant positive impact on our customers and their patient's lives. We are a remote-first company so you should expect this role to be 100% remote.

• Engage clients to understand their current payroll systems, business structures, and compliance requirements in the United Kingdom and Ireland. • Create comprehensive documentation for requirements, configurations, and project changes. • Translate client requirements into software configurations, customizing settings for country-specific regulations, tax laws, and benefits. • Design and execute data migration strategies, cleansing and validating data for compatibility. • Lead side-by-side payroll comparisons to validate accuracy. • Guide the client through their first payroll run, resolving issues in real time and ensuring compliance. • Manage your client portfolio to ensure timely, high-quality payroll implementations while consistently meeting your monthly billable hours goal.

Role Description Sie suchen eine Schlüsselrolle an der Schnittstelle von Technik und kaufmännischem Vertrieb? Als Prozessspezialist (m/w/d) für unsere Abwassertechnik-Systeme betreuen Sie internationale Projekte von der ersten Machbarkeitsanalyse bis zur erfolgreichen Umsetzung. Werden Sie Teil unseres Teams und treiben Sie mit uns zukunftsweisende und nachhaltige Lösungen für die Abwasserwirtschaft voran. - Betreuung nationaler sowie internationaler Verkaufsprojekte von der Angebotsphase bis zur Produktion der angebotenen Produkte. - Unterstützung der Kund:innen und des Vertriebs bei technisch detaillierten Fragen zu unseren Produkten. - Technischer und kaufmännischer Vertriebs- und Abwicklungssupport für die Produktlinien VACOMASS® und COMBIMASS®. - Projektanalysen, Beurteilung von Anwendungen auf Machbarkeit, prozess- und maschinentechnische Limitierungen sowie kalkulierbare Risiken. - Erstellung von Verfahrens- und Regelkonzepten sowie technischen Shopping-Listen zur Vorbereitung von Angeboten. - Erstellung von Angeboten, die Budgetierung, Spezifikationen, Kennlinien, Einsparpotenziale und Ausschreibungstexte umfassen. - Prüfung des Bestelleingangs hinsichtlich technischer und betriebswirtschaftlicher Korrektheit und Freigabe zur Abwicklung. - Interne Bindegliedfunktion zwischen den Fachbereichen Vertrieb, Produktion, Entwicklung, Dokumentation und Marketing. - Beweis von Organisationstalent, Eigenverantwortung sowie Verständnis für betriebswirtschaftliche und technische Themen. Qualifications - Erfolgreich abgeschlossenes Studium der Fachrichtung Abwassertechnik, idealerweise als Prozessspezialist:in. - Mehrjährige Berufserfahrung in einem Planungsbüro für Abwassertechnik, in einem Abwasserbetrieb/-verband oder bei einem Anlagenausrüster. - Ausgeprägte Kundenorientierung und Kommunikationsstärke für den technischen Vertrieb erklärungsbedürftiger Produkte. - Sehr gute Deutschkenntnisse in Wort und Schrift sowie verhandlungssicheres Englisch. - Selbständige und eigenverantwortliche Arbeitsweise sowie Identifikation mit unseren Produkten. - Kreative Ideen zur stetigen Verbesserung. Benefits - Sicherer Arbeitsplatz in einer zukunftssicheren Branche mit unbefristetem Arbeitsvertrag. - Strukturierte Einarbeitung durch ein Mentoring-Programm. - Flexible Arbeitszeiten und 30 Tage Urlaub. - Zahlreiche Zusatzleistungen wie: - Vermögenswirksame Leistungen - 13. Monatsgehalt - Tankgutscheine - Betriebliche Altersvorsorge - Dienstrad-Leasing - Corporate benefits®-Rabatte - Kostenlos Kaffee, Wasser, gesunde Snacks und Obst. - Wertschätzendes und offenes Miteinander mit flachen Hierarchien. - Anspruchsvolle Projekte auf technologisch hohem Niveau. - Individuelle Weiterbildungsangebote (intern und extern). - Raum für Eigeninitiative und die Umsetzung Ihrer Ideen sowie Beteiligung an Veränderungs- und Verbesserungsprozessen.

Role Description Responsible for overseeing multiple small- to large-scale multi-regional projects; act as the primary point of contact during all phases of the project; develop and implement the detailed project plan for the assigned projects to ensure that commitments are achieved within the business objectives of the company. Key Responsibilities - Project Planning: - Develop a comprehensive project plan that will serve as a master plan for the assigned projects. - Collaborate with stakeholders to define project objectives, requirements, and success criteria. - Translates project/client procedures into operational procedures. - Finalizes the processes based on requirements. - Evaluates needed report formats and monitoring tools. - Team Leadership: - Lead and motivate cross-functional project teams, providing clear direction and fostering a collaborative and high-performance culture. - Delegate tasks effectively, ensuring that team members have the necessary resources and support. - Stakeholder Management: - Identifies the total resource requirements for the assigned projects. - Establish and maintain strong relationships with key stakeholders, including clients, executives, and project sponsors. - Communicate project progress, risks, issues, billing concerns, training, operations, technical, and quality in a transparent and timely manner. - Risk Management: - Identify and assess project risks, developing mitigation plans to minimize potential issues. - Proactively manage changes to project scope, ensuring alignment with project objectives. - Quality Assurance: - Leads the testing, simulation, and launch of the projects. - Conduct regular reviews and audits to maintain project quality for continuous quality improvement of processes, procedures, and systems. - Budget Management: - Monitor project budgets and financials, ensuring that projects are delivered within scope and budget constraints. - Track and report financial metrics, such as cost variance and return on investment. - Communication: - Establish and maintain effective communication channels within the project team and with external stakeholders. - Conduct regular status meetings and provide clear and concise project updates. - Maintains an action registry, provides regular project progress and status reports to management and clients. - Change Management: - Implement change management strategies to address project-related changes. - Anticipate and manage resistance to change. - Project Closure: - Ensure the successful closure of projects and contract expiration. - Conduct post-project evaluations to identify areas for improvement. Qualifications - Bachelor's degree in Business, Management, Information Technology or related field - At least 2 years experience in project management; 1 year experience in the Contact Center / BPO / IT industry - Proficient (C1) in English (written & verbal) - Proficient in business analysis, process mapping techniques, and documentation tools - Proficient in MS Office/Office 365/Google applications/Jira/Confluence - Experience with data analysis and reporting - Familiarity with project management methodologies, Software Development Lifecycle/Six Sigma - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Ability to work collaboratively in a cross-functional team environment - Detail-oriented with a commitment to delivering high-quality results - Strong organizational and time-management skills - Tech savviness/computer literacy skills with an interest in technologies & following the trends - Knowledge of industry best practices and emerging trends in business process management