This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Site Reliability Engineering team in CaptivateIQ operates across the engineering organization, supporting our development teams by providing them with the tools and processes they need to get their job done well. We ensure that the service provided by our product is great for the paying customers and when it isn’t we ensure that the business is well informed. We do this by providing infrastructure, platform, reliability, and observability support to our internal customers to help them achieve their goals. The team are thoughtful and pragmatic engineers who balance doing things right versus doing things right now. We invest in iterative efforts to refine or pivot our work, deliver real-world results, and reflect on the process in order to improve it incrementally. We are fully remote and invest in written communication for long term institutional memory while valuing the synchronous time we have together in order to build and strengthen our relationships. Location: San Francisco Bay Area, CA (Menlo Park) / Hybrid or Remote Responsibilities - Learn by reading and writing designs, documentation, runbooks, and industry literature - Partner with development teams to design and implement reliable and resilient services - Build infrastructure automation that’s easy to use by other teams - Develop observability processes, reports, and tooling to diagnose performance and stability issues - Eliminate toil by automating manual processes - Ensure we exceed our compliance and security commitments - Act in an ethical and professional manner Requirements - 5+ years of experience in Software Engineer, SRE or DevOps roles - Strong written and verbal communication skills (We use Slack, Notion, and Github) - Experience with Infrastructure as Code (We use Terraform and AWS) - Experience with containers and container orchestration tools (We use ECS) - Experience with authoring and maintaining code (We use Bash, Python, and Golang) - Experience with using and helping others observability tools and techniques (We use Datadog) - Love for the Oxford comma (We use, love, and respect it) Nice to Haves - Experience with cloud cost management and FinOps - Experience in building, maintaining, and operating SaaS or Web based applications - Experience with distributed system principles their application - Experience building and operating multi-region or cell based applications - Experience with managing cloud vendor relationships - Experience with compliance and regulated environments (We use SOC2 and HIPAA) Benefits - (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents - Vacation days and quarterly mental health days so you can recharge - (US-ONLY) 401k plan to participate in and save towards the future - Apple products to help you do your best work - Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. - ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent Notice to Prospective Candidates - Only emails from @captivateiq.com should be trusted. - We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. - Please note, we will never do the following: - Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc. - Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology. - Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ. - Ask candidates to make a payment in order to be considered for a position. - Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc. - Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made. - Participate in an on-call rotation to provide after-hours support, ensuring timely resolution of critical issues and maintaining system uptime. Compensation $195,700 - $225,000 a year. The base range represents the minimum and maximum for this position in the San Francisco Bay area. The compensation offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ's competitive total rewards package. E-Verify CaptivateIQ participates in E-Verify, a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. AI Tools We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Build your personal brand and professional visibility. • Create engaging training courses tailored to learners' needs. • Contribute to the development of IT skills for our learners worldwide.

• Design, implement, and maintain CI/CD pipelines using Azure DevOps • Provision and manage cloud infrastructure on Azure and AWS using Terraform • Develop and maintain PowerShell scripts for infrastructure and operational automation • Manage and monitor Azure cloud resources, ensuring availability, performance, and security • Collaborate and coordinate with cross-functional teams to support deployments and infrastructure needs

• Engineers complex automation tools and platform solutions as part of the software development life cycle for developer enablement • Writes complex programming code efficiently from scratch and anticipates potential impact to other systems • Creates infrastructure and application build and deployment automation • Contributes to planning and implementation of key initiatives while anticipating potential impact to other systems • Implements regular and incremental cadence of production updates independently • Installs, configures, maintains, and patches enterprise operating systems to support security and operational efficiency • Explores and develops new cloud and automation technologies • Monitors efficient resource use of programs, applications, and systems and collaborates with the Architecture team to provide potential solutions that increase resource efficiency • Partners with IT teams to update legacy systems and processes to modern methods and technologies and automate when possible per company standards • Provides expertise of Amazon Web Services (AWS), Azure and use of cloud services to the Platform Engineer team and across the IT organization • Advises software engineers on the evolution of automation and cloud adoption to support continuous improvement of the developer experience • Troubleshoots, identifies errors and corrects complex issues related to performance, functionality and service for the platform solutions the team owns • Ensures users can effectively use the platform solutions by making improvements based on user feedback, providing training and collaborating with other teams to resolve and complete service requests • Provides internal consulting and ongoing support to customers and development teams, such as how to use platform tools and systems, or implement solutions • Monitors system performance and errors and performs trend analysis to ensure systems are operating efficiently • Provides subject matter expertise for infrastructure and application deployments to cross-functional teams • Provides technical expertise and guidance to developers, stakeholders, and leadership to improve the Continuous Integration/Continuous Deployment (CI/CD) experience • Develops automated unit, integration and regression testing as part of the development and change life cycle to ensure solution quality • Reviews teams’ technical changes, including code and configuration changes to ensure accuracy • Finds and addresses system performance issues proactively by monitoring system metrics • Builds, tests, and implements monitoring leveraging cloud native, open source and/or commercial monitoring tools • Incorporates site reliability and sustainability into all aspects of work, including providing guidance on how solutions are implemented throughout the team and provides input for creating team standards • Ensures code quality and maintainability to prevent future issues • Identifies and implements security protocols and practices • Partners with team members across the organization to share ideas, skills, and best practices • Serves as a DevOps resource for development and operations team members • Collaborates with development teams throughout the organization to identify and solve problems • Leads small to medium-sized cross-functional projects, ensuring effective collaboration and timely completion while fostering a cooperative team environment • Documents security controls and solutions, including documentation specific to AWS notation • Updates technical documentation due to changing implementations • Updates runbooks, READMEs and other self-service documentation.