• Expertly interact with a range of online systems • Provide accurate, valid, and complete information using appropriate methods and tools • Respond effectively to customer inquiries via phone, chat, and email • Resolve customer complaints efficiently • Assist the project manager with tasks • Attend meetings with superiors and prepare detailed reports • Adhere to operational procedures in all customer interactions

• Respond to customer policy inquiries via phone, email, and other communication channels • Collect and process payments accurately • Perform proactive outreach to policyholders for renewals and retention • Handle inbound and outbound calls to resolve issues and provide updates • Quote and sell insurance policies while ensuring compliance

• Build and manage relationships with school and district leaders • Serve as the primary point of contact at the academic hand off in post-sale • Act as a trusted advisor for site leaders and districts • Maintain accurate records of customer interactions using Salesforce and Airtable • Collaborate with GROW Program Designer for tutoring program plans • Proactively manage implementation timelines and track deliverables • Use project management tools like Asana and Airtable • Monitor and track program KPIs such as student attendance and session completion • Lead orientation sessions for school leadership and teachers • Partner with internal teams to ensure a unified customer experience

• Respond to and resolve customer queries through all channels (email, chat, Twitter) • Drive Product Feedback program to advocate for software sellers and improve Paddle • Increase customer satisfaction and build loyalty through personal customer support • Develop Knowledge Bases, FAQs, Developer Documentation, and identify inefficiencies • Escalate critical support issues to appropriate internal channels