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Customer Experience Analyst I
Location
Worldwide
Posted
72 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Experience Analyst I
Fretadão
Role Description O Fretadão busca um(a) Analista de Atendimento para integrar nosso time e ser protagonista na geração de novas oportunidades de negócio. O desafio: - Proporcionar uma experiência de atendimento que se destaque pelo cuidado e respeito, garantindo que nossos clientes se sintam valorizados e bem cuidados por nós. O que você vai fazer: - Oferecer suporte multicanal com empatia e agilidade, garantindo que clientes internos e externos se sintam compreendidos e valorizados em cada interação; - Garantir o sucesso do cliente através de um atendimento proativo e de alta qualidade, superando as expectativas e metas de satisfação; - Manter uma comunicação clara, fornecendo informações relevantes para que o cliente se sinta sempre seguro e bem informado sobre o andamento de suas solicitações; - Colaborar de forma integrada com as equipes internas para garantir que todas as demandas sejam atendidas de maneira coesa e eficiente; - Alcançar as metas diárias de atendimento, sendo responsável pelo desempenho nas métricas de tempo de resposta e pesquisa de satisfação em todos os canais de atendimento. Qualifications - Ensino médio completo; - Experiência e familiaridade com plataformas de Help Desk ou CRM; - Conhecimento em ferramentas de comunicação digital (Google Meet, Slack e outras); - Noções de métricas de atendimento; - Capacidade de diagnosticar problemas rapidamente e direcionar soluções eficientes. Requirements - Cursos relacionados à área de experiência do cliente; - Inteligência emocional e empatia; - Gestão de tempo e priorização; - Proatividade e foco em soluções; - Curiosidade e pensamento crítico. Benefits - Flex food Swile – R$ 880,00/mês; - Cartão Mobilidade / Vale-transporte; - Plano de saúde Sul América (sem desconto para Fretonautas); - Plano odontológico Sul América (desconto integral para Fretonautas); - Seguro de vida; - WeWork – acesso a espaços de coworking em todo o Brasil; - Antecipação de salário Creditas; - Empréstimo consignado; - Auxilio Creche; - Licença maternidade e paternidade estendida; - Benefício farmácia; - Total Pass – bem-estar físico e mental com acesso a academias e estúdios; - Day off de aniversário; - Indicação de Fretonauta Talento; - Best Off – Clube de Descontos; - Parceria Open English – condições especiais para aprendizado de inglês.
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