This opportunity is available for individuals that reside in the following areas with a compact license: - Colorado, Georgia, Indiana, Kentucky, Massachusetts, Minnesota, Mississippi, Ohio, Pennsylvania, Virginia, Washington, Louisiana, and Iowa. The Care Manager RN leads the coordination of a multidisciplinary team to deliver a holistic, person centric care management program to a diverse health plan population with a variety of health and social needs. They serve as the single point of contact for members, caregivers, and providers using a variety of communication channels including phone calls, emails, text messages and the BCBSM online messaging platform. The Care Manager RN uses the case management process to assess, develop, implement, monitor, and evaluate care plans designed to optimize the member’s health across the care continuum. They work in partnership with the member, providers of care and community resources to develop and implement the plan of care and achieve stated goals. - Lead the coordination of a regionally aligned, multidisciplinary team to provide holistic care to meet member needs telephonic and/or digitally. The multidisciplinary team is inclusive of Medical and Behavioral Health Social Workers, Registered Dietitians, Pharmacists, Clinical Support Staff and Medical Directors. - Use the case management process to assess, develop, implement, monitor, and evaluate care plans designed to optimize the members’ health across the care continuum. - Assess the member's health, psychosocial needs, cultural preferences, and support systems. - Engage the member and/or caregiver to develop an individualized plan of care, address barriers, identify gaps in care, and promotes improved overall health outcomes. - Arrange resources necessary to meet identified needs (e.g., community resources, mental health services, substance abuse services, financial support services and disease-specific services). - Coordinate care delivery and support among member support systems, including providers, community-based agencies, and family. - Advocate for members and promote self-advocacy. - Deliver education to include health literacy, self-management skills, medication plans, and nutrition. - Monitor and evaluate effectiveness of the care management plan, assess adherence to care plan to ensure progress to goals and adjust and reevaluate as necessary. - Accurately document interactions that support management of the member. - Prepare the member and/or caregiver for discharge from a facility to home or for transfer to another healthcare facility to support continuity of care. - Educate the member and/or caregiver about post-transition care and needed follow-up, summarizing what happened during an episode of care. - Secure durable medical equipment and transportation services and communicate this to the member and/or caregiver and to key individuals at the receiving facility or home care agency. - Adhere to professional standards as outlined by protocols, rules and guidelines meeting quality and production goals - Continue professional development by completing relevant continuing education and maintaining Certified Case Manager (CCM). QUALIFICATIONS - Nursing Diploma or Associates degree in nursing required. - Bachelor’s degree in nursing strongly preferred. - 3 years of clinical nursing experience in a clinical, acute/post-acute care, and community setting required. - 1 year of case management experience in a managed care setting strongly preferred. - Experience managing patients telephonically and via digital channels (mobile applications and messaging) preferred. - Current, active, and unrestricted Michigan Registered Nurse license required - Certification in Case Management (CCM) required or to be obtained within 18 months of hire - Certification in Chronic Care Professional (CCP) preferred - Ability to think critically, be decisive, and problem solve a variety of topics that can impact a member’s outcomes. - Empathetic, supportive and a good listener. - Proficient in motivational interviewing skills. - Demonstrated time management skills. - Organizational skills with the ability to manage multiple systems/tools, while simultaneously interacting with a member. - Must have intermediate computer knowledge, typing capability and proficiency in Microsoft programs (Excel, OneNote, Outlook, Teams, Word, etc.). - Must embrace teamwork but can also work independently. 8. Excellent interpersonal and communication skills both written and verbal.

Global Study Manager ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Global Study Lead to join our diverse and dynamic team. As the Global Study Lead, you will hold a crucial role in ensuring the successful delivery of all clinical aspects of the studies. Your expertise and leadership will be instrumental in managing the clinical portion of the budget, developing effective monitoring plans, and driving enrollment to meet project objectives. Moreover, you will liaise with stakeholders, identify and mitigate risks, and provide comprehensive reporting on all clinical activities. What you will be doing: - Budget Oversight Oversee the clinical portion of the budget to ensure efficient resource allocation. - Ensuring Effective Study Oversight: Develop monitoring plans and tools, ensuring effective study oversight. - Optimizing Performance: Train and mentor Clinical Research Associates (CRAs) to optimize their performance. - Timely Study Start-Up & Enrollment: Drive enrollment and lead study start-up activities, adhering to timelines. - Improving Study Integrity Review trip reports and implement corrective and preventative action plans when necessary. - Building Productive Relationships: Foster productive relationships with Sponsors, vendors, and cross-functional teams. Your profile: - A minimum of 4+ years of experience in a Clinical Trial Management position at a CRO or Pharmaceutical Organization. - Bachelor's degree in health, life sciences, or other relevant fields of study. - At least 10+ years of relevant experience in clinical trial management. - Preferred: 2+ years of monitoring experience. - Experience in managing complex or global trials is advantageous. - Preferred: Experience in managing all trial components from start-up to database lock. - Preferred: Experience in coaching/mentoring other CTMs, leading a team of CTMs, and participating in departmental initiatives. - Fluency in English (reading, writing, speaking). What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

POSITION SUMMARY Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? As a Front End staff pharmacist for Express Scripts Pharmacy you’ll be part of a dedicated team which ensures that our customers receive accurate, appropriate, and timely prescription delivery. You will be on the front lines with doctors’ offices as well as patients, providing drug therapy information and responding to phone inquiries with care and detail. In addition, you will monitor and assure compliance to State and Federal Rules and Regulations, FDA requirements, and complete general product verification checks. How you’ll make a difference: - Be a superstar in the eyes of providers and patients alike: Accept transfer and/or initiate phone calls with physicians’ as well as patients to communicate needed information and answer questions. - Use your expert problem solving skills to help our patients be at their best every day: Collaborate with patients and doctors to research issues with medication therapy and implement the best treatment options to move forward with. - Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time. This can include documenting information from your conversations, verifying prescription information is correct, and assuring clinical appropriateness. Essential Functions: - Provide oversight and quality assurance to pharmacy technicians. - Maintain quality and efficiency expectations - Adhere to all state and federal regulations surrounding pharmacy practice - Interpret physicians’ or prescribers’ prescriptions. - Contact doctors and/or patients to verify information on prescriptions such as drug strength, prescription sig., and drug name in order to expedite processing of orders. - Verify and confirm validity of controlled substances. - Review phone calls linked to prescriptions entered by certified pharmacy technicians. - Verify prescription information entered in the system by certified pharmacy technicians. - Consult with patients regarding the use of medications and potential drug interactions. - Assist with clinical questions from prescribers and/or agents of the prescriber. - Read, interpret and follow standard work instructions. - Perform additional duties as assigned by management. What You Should Have: - Graduate of ACPE Accreditation School of Pharmacy with a B.S. Pharmacy or PharmD, degree - Current TN resident pharmacist license in good standing - Highly-evolved clinical pharmacy skills and/or clinical knowledge - Superior written and verbal communication skills - Proficient in use of computer applications - Demonstrated ability to work independently, solve problems and make informed decisions in a timely fashion - Excellent customer service and interpersonal skills - Demonstrated ability to effectively and professionally represent Express Scripts Pharmacy to patients, clinicians, clients and the public Preferred Qualifications: - Advanced problem solving skills and the ability to work collaboratively with other departments to resolve issues. - Ability to work effectively in both an in person and virtual setting. - Strong focus on customer service, quality and accuracy. - Ability to manage timelines and meet deadlines. - Ability to adapt in a changing environment. - Ability to work a flexible schedule for peak volume times. - Proficient in use of computer applications including Microsoft Office - Demonstrated ability to work independently, solve problems and make informed decisions in a timely fashion - Established record of performance as a trusted advisor to other healthcare professionals –prescribers in particular If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Position Summary The Health Information Line Nurse is a Registered Nurse responsible for providing telephonic and chat-based clinical triage and health guidance to plan participants. This role supports callers across the full spectrum of care needs from emergent situations to self-care guidance while promoting appropriate healthcare utilization and informed decision-making. The nurse utilizes evidence-based clinical guidelines and online resources to assess symptoms, provide clinical counsel, and direct members to the most appropriate providers or facilities. Additional responsibilities may include proactive patient outreach, benefits education, and health and wellness support. Key Responsibilities - Provide telephonic and chat-based clinical triage for symptom-related inquiries, including emergent, urgent, and self-care outcomes - Assess medical symptoms using established clinical protocols and decision-support tools - Deliver accurate, relevant health and wellness education tailored to member needs - Direct callers to appropriate healthcare providers, facilities, and services - Educate members on available online tools and the Audio Health Resource Library to enhance access to healthcare and wellness information - Maintain clear, concise, and accurate clinical documentation in accordance with standard operating procedures and medical/legal guidelines - Identify and refer members to appropriate programs such as Case Management, Chronic Condition Management, and Health Advisor services - Participate in proactive outreach initiatives to support population health and care management goals Work Schedule & Availability - Operating hours are Monday through Friday, 8:00 a.m. to 9:00 p.m. with shifts scheduled based on operational needs (10 hour shifts) - Mandatory participation in overnight, weekend, and holiday on-call coverage, including rotating on-call schedules, based on operational needs Minimum Qualifications - Active, unrestricted Registered Nurse (RN) license - Minimum of three (3) years of clinical nursing experience - Current knowledge of general medical conditions and surgical procedures - Strong verbal and written communication skills - Proficiency with computer systems and electronic documentation - Ability to meet mandatory on-call scheduling requirements Preferred Qualifications - Bachelor of Science in Nursing (BSN) - More than three (3) years of nursing experience - Strong interpersonal and active listening skills with the ability to work collaboratively in a team environment - Demonstrated adaptability in a dynamic healthcare environment - Proven ability to prioritize, problem-solve, and make independent clinical decisions - Strong customer service orientation with a patient-centered focus If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 77,500 - 129,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.