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ProPharma

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Medical Information Supervisor

Medical ReviewerMedical ReviewerFull TimeRemoteMid LevelTeam 5,001-10,000Since 2001H1B SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

86 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Medical Information Supervisor

ProPharma

Role Description Due to growth, we are looking for two Medical Information Supervisors to join our global Medical Information team at ProPharma. Based in the Philippines, you will be responsible for a US based team of Medical Information Specialists. This is a fully remote role and the working hours are in line with our American colleagues. Please note: Working hours will be US working hours/EST. The role is Monday - Friday (40 hours). The Medical Information Supervisor is responsible for providing an excellent quality and efficient Medical Information (MI) service in respect of designated clients/products, including intake and documentation of Medical Information, product complaint and adverse event cases. Main Responsibilities - Medical Information service delivery: - Providing an excellent quality and efficient medical information enquiry handling service by answering technical questions in respect of designated products in an accurate, confident, and professional manner. - Being knowledgeable and complying with the specific Working Practices (WPs) which have been agreed with designated clients. - Independently ensuring that tasks are completed within the deadlines and Key Performance Indicators (KPIs) documented in the agreed ProPharma Standard Operating Procedures (SOPs) and WPs. - Supporting junior members of the team in ensuring that their tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs as requested by Management. - Recognizing adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs. - Able to communicate effectively with the Company’s clients as appropriate. - Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry. - Identifying where company-specific WPs/Client Instructions may require updating. - Workload Management: - Taking responsibility for assessing current workload status of team members and ensuring the fair distribution of workload. - Able to redistribute workload to ensure all deadlines are met. - Able to maintain an oversight of the team’s performance against the agreed KPIs, feeding back to management and the team on improvements needed or providing positive feedback as required. - Able to plan ahead to organize workload to take into account Public Holiday periods including annual leave and ad hoc cover as applicable. - Motivating the team to provide an efficient and effective Medical Information service. - Quality Assurance: - Consistently maintaining quality in all areas of the job, particularly reporting of Adverse Events (AEs), Product Quality Complaints (PQCs) and logging enquiries into the Enquiry Handling System. - Performing quality checks on AEs, PQCs and correspondence to ensure accuracy in all areas of the job for other team members and providing training feedback. - Other quality tasks which may include checking client communications, weekly reports, new starter training paperwork and investigating complaints and deviations. - Training: - Supporting the induction and training of new members of staff. - Supporting and coaching other team members to ensure ProPharma’s processes are followed. - Providing accurate guidance on professional and technical questions, including support on non-standard enquiries. - Taking responsibility as required for identifying and coordinating future training needs for the team (ProPharma and client). - Involvement in some significant training sessions as requested by management. - Identifying areas to improve in relation to existing training sessions, or new training sessions which may be required by the team. - Supporting the overall business: - Developing and improving processes, including updating any necessary documentation, training staff, and communicating updates to relevant people. - Taking responsibility as required for leading a significant project(s) within the team(s). - Coordinating, planning, and training out of the project and ensuring regular status updates are provided to management. - Taking responsibility as required for being point of contact for designated clients. - Responding to client emails in a timely manner with minimal changes required to the email content by Manager. - Leading client meetings, taking action minutes and following up on actions. - Addressing client questions on case management and processes. - General: - Having an excellent working knowledge of, and to comply with, the SOPs of ProPharma. - Complying with the Company’s health and safety policies. - Ensuring the Confidentiality Statement within the Contract of Employment is always adhered to. - Proactively communicating feedback areas for the team and the individual to develop and improve in catch ups with Manager. - Ensuring that any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations. - Acting as a role model to other members of staff, acting in a positive and professional manner always. Qualifications - Excellent knowledge of medical information services and healthcare provision systems in the designated country. - Sound understanding of the pharmaceutical industry. - Able to understand, analyze and communicate pharmacological and medical issues concerning a broad range of pharmaceutical products. - Able to work within a team in a positive, open and professional manner at all times. - Able to motivate the team and encourage them to work efficiently. - Self-motivated to maintain high efficiency and productivity levels. - Excellent written and oral communication skills and computer literacy. - Excellent planning, prioritizing and organizational skills. - Able to coordinate and prioritize a team’s workload efficiently. - Able to project and maintain professionalism in handling difficult situations. - Strong decision making and problem-solving skills. - Able to identify potential process improvements. - Able to occasionally work extended and/or flexible schedule to meet client requirements. Requirements - Track record of success as a pharmaceutical Medical Information Professional, with at least 18 months prior Medical Information experience or equivalent. - A degree in a life science or pharmacy or equivalent. Benefits - We celebrate our differences and strive to create a workplace where each person can be their authentic self. - We are committed to diversity, equity, and inclusion. - Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. - With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

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