Organizing Coordinator Permanent Programs, Policy, and Advocacy Union of Concerned Scientists Remote Bargaining Unit Position: Yes Our Organization The Union of Concerned Scientists (UCS) is an independent nonprofit that puts rigorous, independent science into action, developing solutions and advocating for a healthy, safe, and just future. We envision a peaceful, healthy, and just world where science serves people and the planet by guiding policy decisions, reducing risks, and improving lives. For over five decades, we have been working as scientists, engineers, economists, advocates, and everyday people to create and advocate for innovative, practical solutions to some of our planet’s most pressing problems—from combating global warming and developing sustainable ways to feed, power, and transport ourselves, to fighting disinformation, advancing racial equity, and reducing the threat of nuclear war.  Values informing our work include: - Science in the service of people and the planet.  - Justice and Equity for people of all races and incomes—now, and for future generations.  - Courage to take principled, science-based stands in the public arena.  - Integrity to always examine evidence critically, openly, and honestly.  - Democracy to promote a voice for all in government decisions.  - Action inspiring and mobilizing people to build a healthier, safer, and more just world.  The Programs, Policy, and Advocacy Department The Programs, Policy, and Advocacy team’s mission is to strengthen the culture of collaboration and science advocacy to maximize UCS’ ability to achieve impact toward a healthy, safe and just future. Our team focuses on three overlapping functions: supporting high priority initiatives that cut across multiple programs and departments; building consistent organization-wide culture and skills needed to execute winning policy advocacy campaigns; and building a diverse and active Science Network. The Position The Organizing Coordinator will support the recruitment, retention, and organizing of Science Network members for UCS advocacy campaigns and cross-programmatic initiatives (including Science Rising). Collaborating with the rest of the PPA team and other cross-functional teams at UCS, the Organizing Coordinator will implement plans to help us build and cultivate our network, as well as moving scientists into leadership roles on campaigns. Outreach efforts will involve three focus areas in support of PPA goals: 1.      Recruitment: recruiting new, eligible Science Network members, with a particular focus on building a Science Network that reflects the values and identities of the communities that UCS campaigns work with. 2.      Retention and cultivation: through trainings, a regular drumbeat of strategic action opportunities, and relationship building, ensure that Science Network members have a range of ways to engage with UCS campaigns and cross-programmatic efforts such as Science Rising. 3.      Organizing: build relationships with Science Network members and provide them with the tools and support to grow as leaders on UCS campaigns and cross-programmatic efforts. UCS employees center their work on UCS’s core values of racial equity and environmental justice. They work collaboratively to ensure the effective operations of the program/department, center anti-racism and equity in internal and external work, and foster a welcoming, inclusive, and transparent environment where all staff can thrive and grow.    Responsibilities - Recruitment - Execute recruitment efforts at scientific conferences, universities, and other key offline or online venues to engage new Science Network members. - Support and implement the creation of engaging online actions and events to advance PPA and Science Rising goals. - Participate in external conferences and events to promote UCS and the Science Network within the scientific, expert, and academic community. - Retention and cultivation - Support and implement organizing and advocacy trainings, equipping Science Network members with the skills to effectively engage in advocacy tactics and campaigns. - Keep Science Network members engaged through various activities and channels, both online and offline. - Assist in the design and implementation of diversifying the Science Network and ensure that all activities are accessible and inclusive. - Organizing - Conduct 1:1s with Science Network members to support their engagement and leadership development on PPA-led campaigns or cross-programmatic efforts. - Ensure equity and justice considerations are integral in recruitment, retention, and organizing efforts. - Support PPA goals and priorities, as needed Other Duties as Assigned  People Management Authority None

• Design and improve core CS workflows: onboarding, reporting, escalations, renewals, and risk management • Build playbooks and operating rhythms to eliminate tribal knowledge • Identify failure points and redesign processes before they impact customers • Own CS metrics and dashboards (health scores, retention, churn, SLAs) • Translate data into clear insights for leadership and execs • Partner with Finance and Revenue to connect CS performance to revenue outcomes • Own CS tooling and internal workflows (CRM, reporting, automation) • Partner with Product and Engineering to automate manual processes • Leverage AI and modern tools to improve accuracy, speed, and visibility

• Leading cross-functional projects that are the company’s top priority. You’ll be working closely with our leadership team. • Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states. • Own client relationships and guide leaders of multi-state healthcare companies through onboarding and ongoing engagement, ensuring a smooth start to their journey with us. • Serve as the face of the company to clients, state medical boards, insurance payers, physicians, and other stakeholders. • Manage all client communications, ensuring a seamless experience across meetings, calls, and inquiries. • Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, and solutions-focused support. • Handle escalated concerns with empathy and efficiency, working to resolve issues quickly • Collaborate internally with Compliance Ops, Partnerships, and BizOps to align efforts and meet client needs. • Drive process improvements to enhance client onboarding and long-term success.

Base Salary Range: $90,000 - $100,000 Performance Bonus: 10% - 20% variable based on utilization rate, engagement metrics, and retention/renewals Reports to: Head of Customer Success & Support Sales Partner: Account Executive Team Company Stage: Early-stage Fintech SaaS (Seed stage, growing to Series A) Why This Role Matters Money-related stress doesn’t stop at home — it follows employees into the workplace, impacting focus, engagement, and well-being. Employers want to support their employees in meaningful ways, but most benefits fail to address the real financial challenges modern families face across households. SupportPay is pioneering a new category called Modern Family Finances, designed to reduce conflict, increase clarity, and strengthen family relationships. The Customer Success Manager plays a critical role in turning this promise into a lived reality for employees and measurable value for employers. You will have the opportunity to participate and add value in this new category creation while significantly impacting the quality of life for families globally. The Opportunity This is a highly visible, relationship-driven role at a pivotal stage of the company’s growth. As a Customer Success Manager, you will own post-sale implementation, employee adoption, and ongoing success for our customers, the employers. Your work will directly influence renewals, account expansion, and long-term partnerships. You will help HR leaders at all levels across the organization, including executive leadership, to see our platform not as a one-time benefit, but as an essential, evolving part of their financial wellness strategy – modern family financial wellness. Your Mission Your mission is to ensure that every customer realizes sustained, expanding value from our platform. That means driving strong employee adoption, deep engagement, high satisfaction, and retention through long-term renewals. You will proactively identify opportunities to expand relationships, grow usage, and deepen impact across each customer’s organization. What You Will Do Post-Sale Implementation & Rollout - Lead post-sale onboarding and implementation for our enterprise customers, the employers. - Partner with HR leaders to design thoughtful rollout strategies tailored to their workforce - Co-create campaigns and communications with Marketing to drive awareness and adoption - Ensure seamless, timely launches and ongoing optimization and engagement Employee Engagement & Adoption - Drive employee utilization and meaningful engagement with the platform - Encourage deeper usage, including bank account setup and executing payments through the platform - Identify adoption barriers and proactively address them through education and outreach Renewals & Expansion - Own customer health and success planning to support strong renewal outcomes - Identify expansion opportunities through increased adoption, additional employee populations, or expanded use cases - Partner with Sales on renewal and expansion conversations, providing insight and strategic context - Build long-term relationships that position us as a trusted, indispensable partner Measurement, Reporting & Insights - Own customer success KPIs, including utilization, engagement, and satisfaction (NPS) - Deliver monthly and quarterly reports to HR leaders, translating metrics into clear insights - Demonstrate ROI and impact to support renewals and expansions Cross-Functional Collaboration - Work closely with Sales, Marketing, Customer Support, and Product teams - Provide a continuous feedback loop on customer needs, pain points, and opportunities - Help shape product and go-to-market evolution based on real-world customer insight Required Experience and Skills · 3+ years of experience in Customer Success, Account Management, or post-sale ownership roles in B2B SaaS. · Demonstrated experience working directly with HR teams and benefits stakeholders. · Proven ability to drive employee adoption and utilization across diverse workforces. · Comfortable engaging and influencing stakeholders from Manager through VP and SVP levels. · Strong executive presence with the ability to connect product value to business outcomes. · Data-driven mindset with experience owning KPIs tied to retention and growth. · Experience using HubSpot or similar CRM platforms. Who You Are You are empathetic, proactive, and outcome-oriented. You take ownership of customer success and understand that adoption, satisfaction, and retention are built through trust and follow-through. You are comfortable working with senior HR leaders and equally focused on how individual employees experience significant benefits. You value structure, communication, and clarity, and you are energized by helping customers succeed. Who Should NOT Apply - Candidates who prefer transactional account management over long-term relationship building - Those uncomfortable influencing outcomes without direct authority - People who view renewals as someone else’s responsibility - Anyone not motivated by improving real outcomes for employees and families What Success Looks Like Success means high employee utilization, strong satisfaction scores, and customers who consistently renew and expand their partnership with us. HR leaders view us as an essential part of their benefits strategy, and employees rely on our platform to manage modern family finances with clarity and confidence. Why Join Us This is an opportunity to play a foundational role in shaping how customer success is delivered in a brand-new category. You’ll have real ownership, meaningful relationships, and the chance to make a tangible difference in the lives of employees and their families.