We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.

Role Description As a SaaS - Customer Success Consultant, you own first line support for day-to-day operational and technical questions for our standard support customers. You play a key role in ensuring global solutions are performing to their stated service level agreement (SLA) standards by: - Assessing service statistics and preparing detailed reports - Managing and tracking issues to ensure accurate and complete resolution - Providing expertise across our fraud and identity platforms and services - Identifying creative and efficient solutions to customer objectives This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. Qualifications - Bachelor’s degree in business, finance or computer science or the equivalent plus 3+ years consultancy, project management, implementation management and/or fraud management experience - Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas - Effective customer-service orientation and relationship-building skills - Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources - Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges - Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones - Advanced skills with MS Word, Excel, and PowerPoint - Ability to communicate complex ideas effectively – both verbally and in writing in English throughout all levels of an organization - Ability to effectively work with remote teams - Availability for some overnight travel and on call rotation - Ability to make decisions guided by policies, procedures and business plans with limited guidance Requirements - Consultancy and Customer Success experience - Fraud management or identity and access management experience - Exposure to the financial services or insurance industries - Knowledge of TransUnion’s fraud and identity product and services Benefits - Fluency in Spanish, Portuguese preferred - Working knowledge of JSON, Tableau, Looker and/or Databricks

Role Description Responsible for identifying opportunities to enhance engagement with prospective and existing members through data driven insights that support business objectives. - Monitors consumer and competitor trends to inform engagement strategies, messaging, and communication efforts. - Collaborates within a team environment, requiring strong self-motivation, initiative, and cross functional partnership to support strategic goals. - Collects, analyzes, and interprets consumer data to identify insights, trends, and engagement opportunities. - Translates data findings into clear, actionable recommendations to support consumer engagement and communication strategies. - Monitors and evaluates competitor activity, including messaging, positioning, and channel utilization. - Assesses communication performance and market trends to identify shifts, risks, and opportunities. - Tracks and evaluates progress against established business objectives to ensure alignment with strategic goals. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - Bachelor's Degree in Marketing, Business/Administration, or related field or equivalent experience required. - 3+ years experience in product marketing, campaign management and/or execution of go-to market strategy required. - Health insurance or healthcare industry experience preferred. - Experience with Adobe Analytics, Qualtrics, Google Analytics or similar reporting & analytics preferred. Requirements - This position is 100% remote with the potential need for onsite meetings twice a year at the St. Louis or Chicago office. Benefits - Competitive pay. - Health insurance. - 401K and stock purchase plans. - Tuition reimbursement. - Paid time off plus holidays. - Flexible approach to work with remote, hybrid, field or office work schedules.

Role Description As a Community Associate, Disputes, you are responsible for providing front-line customer support to our growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. Your ability to investigate, resolve issues, and communicate effectively will be critical in maintaining Poshmark’s high standards of customer satisfaction. The ideal Community Associate: - Understands empathy is the key to helping others - Exercises strong problem-solving skills - Showcases endless patience and contagious positive energy - Has excellent written and verbal English communication skills - Is self-motivated and thrives working independently Responsibilities: - Engage with Poshmark users regarding dispute cases via email support - Investigate all aspects of an order and find resolutions for dispute cases filed by buyers - Respond to users in a timely, friendly, and professional manner - Execute decisions to fairly resolve disputes following Poshmark’s return policies - Communicate with Poshmark users in a friendly, helpful, and patient manner via email - Gather feedback and suggestions from the Community - Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals - Flexibility to work on holidays and occasional overtime, as required Requirements - Should be based in Chennai or within Tamil Nadu State, India - This role will be fully Remote, with 5 working days/week, 9 hrs/day between shift hours of 9PM - 6AM IST - 0-2 years of equivalent experience in customer service or community support, particularly in e-commerce - Customer service via email using Salesforce or previous support experience dealing with US-Based customers preferred; new college graduates are encouraged to apply - Strong Macbook navigation and typing skills - Excellent written and verbal English communication skills, with keen attention to detail - Willing to work on holidays and provide support over weekends, as required - Problem-solving mindset with the ability to work independently and as part of a team - Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalism - Enthusiastic about community, customer service, and spreading love and kindness - Endless patience and a positive attitude with the ability to turn a negative into a positive - Competitive by nature; thrives off the success of a team - Believes that helping users is crucial to the growth and success of the company 6-Month Accomplishments - Independently handle trained cases with efficiency and accuracy - Provide resolutions based on guidelines and policies - Meet daily case goals on a consistent basis 12+ Month Accomplishments - Navigate assigned Tier cases with ease - Absorbed tier knowledge without depending on resources - Meeting and or exceeding all performance metrics