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ISTA Personnel Solutions is a dynamic, fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
Virtual Receptionist & Customer Support
Location
United States + 9 moreAll locations: United States | Canada | Brazil | Colombia | Bahamas | Ecuador | Haiti | Jamaica | Panama | Peru
Posted
87 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Virtual Receptionist & Customer Support
ISTA Personnel Solutions
Role Description We are seeking a professional Virtual Receptionist & Customer Support to join our remote team. In this role, you will handle inbound calls, schedule appointments, manage data using cloud-based systems, and ensure smooth client interactions with accurate record-keeping. PLEASE NOTE: - Working Hours: - Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST) - Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST) - Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST) - (Hours subject to change depending on daylight savings.) - Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA. - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - Strong verbal and written English communication. - Detail-oriented, organized, and proactive. Requirements - Proficient in Microsoft Outlook and MS Office Suite. - Basic Excel skills for reporting purposes. - Previous customer service or administrative experience is preferred but not mandatory. - Industry experience is not required. Company Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
Job Requirements
- Strong verbal and written English communication.
- Detail-oriented, organized, and proactive.
- Proficient in Microsoft Outlook and MS Office Suite.
- Basic Excel skills for reporting purposes.
- Previous customer service or administrative experience is preferred but not mandatory.
- Industry experience is not required.
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