Corporate Travel Consultant - Virginia Team FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. To learn more about FCM please click HERE About the Opportunity This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend three weeks (paid) training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management.  You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Agents to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.   Our business hours are 8:00 AM to 8:00 PM EST Monday – Friday A typical schedule will include a 40-hour work week with five 8-hour shifts. Be prepared to work an evening shift until 8:00 PM once or twice a week. Key Responsibilities - Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel - Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals - Ensure accurate and timely completion of reservations while meeting travelers' needs - Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout - Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements - Deliver consultative support and exceptional customer service throughout the booking process - Keeping clients informed about all necessary travel documents and health requirements for their destinations - Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares - Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans - Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications - 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers. - In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance. - Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. - Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel. - Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. - A polished and professional demeanor when interacting with clients and colleagues. - Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. - The capacity to make quick and effective decisions to resolve travel-related issues promptly. - Excellent communication skills to keep clients informed and reassured throughout the travel process. - A deep commitment to delivering exceptional customer service with a focus on client satisfaction. - Comfortable and proficient in using travel booking systems and various communication tools. - Strong technical aptitude with the ability to troubleshoot and adapt to new technologies - Self-motivated with the ability to work independently and manage tasks successfully Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. - Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. - Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! - Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. - Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. - Personal connections: We are a big business founded on personal relationships. - Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. - A career, not a job: We offer genuine opportunities for people to grow and evolve - We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. - Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: - Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. - Travel perks/discounts - Health & Wellness Programs and Employee Financial Wellness Services - National/International Award Nights and Conferences - Health benefits including, medical, dental, vision, gender affirming care, and fertility care - Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability - Flexible Spending Accounts - Employee Assistance Program - 401k program with partial match - Tuition Reimbursement Program - Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions - Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location – Remote, USA If this sounds like the opportunity you have been waiting for then APPLY NOW. Have questions about this opportunity? Reach out to our recruitment team at careers@us.flightcentre.com For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On target earnings average range between $60,000 - $67,000. The annual salary range listed represents the total compensation package, excluding benefits. For this position, you may earn between 2-29% in marginal commission rates based on qualified sales achieved during each month. Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying. Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com 🏆 Travel Weekly Magellan Awards: Silver Winner (2023) 🌟 GBTA WINiT Top 50 Award Recipients (2018–2025) 💫 CHHR: 5-Star DE&I Employer (2023, 2024) 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25) 📰 Newsweek: America’s Greatest Workplaces for Diversity (2024) 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

• Delivering services and solutions for clients using Microsoft’s PowerApps, Power BI, SharePoint, Power Automate, Microsoft Teams, custom development, and data integrations • Conduct end-user training and create and maintain knowledge transfer documentation • Automate business processes with Power Apps and Power Automate; outputs will include data visualization and low code applications • Develop and continue to refine Power Platform implementation standards and tools • Present tailored demonstrations of the technology solution • Participate in daily project scrum meetings and provide a daily personal status report • Help create design documentation for new solutions and functions • Work with the support team to resolve production support issues • Will be proactive in staying up to date on the latest updates to the Power Platform, as well as future roadmap features announced in Microsoft’s wave plans

Job Description Develops and presents data-driven insights and program recommendations to large, self-funded employer groups and insurance brokers/consultants. Understands and communicates Blue Cross NC (BCNC) healthcare programs and services, medical policy, provider network/reimbursement strategies, cost drivers, and industry best practices. Defines and delivers tailored solutions to employer group customers through the analysis of relevant metrics to improve member health and positively impact quality and affordability of care. What You'll Do - Collaborates with internal stakeholders (i.e., Sales, Network, Data & Analytics, Quality) to develop and deliver tailored business presentations to positively impact employer group needs, improve BCNC competitive positioning, drive new membership, and improve retention. - Presents in annual/quarterly meetings with employer groups to review relevant data, assess programs, advise on various healthcare topics, and suggest solutions to meet employer goals and objectives. - Accesses diverse reporting sources and market intelligence to collect and analyze data, develop custom insights, and make recommendations. - Analyzes employer group financial, quality, and/or utilization data to determine success of current engagement approach and identifies further opportunities to lower healthcare cost, improve quality, and/or improve member health. - Supports responses to employer groups and presents information involving healthcare programs, operations, and policies to varied audiences. - Participates in relevant updates/calls/presentations with assigned employer groups and/or prospective clients. - Effectively cross sells opportunities and markets programs to best meet current or prospective client needs. - Assists with the planning and execution of key events for client groups (Healthcare Symposium, Advisory Councils). - Participates in cross-departmental workgroups and committees as needed. - Please note that travel within NC is required as a part of this position. What You'll Bring - Bachelor's degree or advanced degree - 3+ years of experience in related field - In lieu of degree, 5+ years of experience in related field Bonus Points - Experience working in healthcare and/or clinical experience/training. What You’ll Get - The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community  - Work-life balance, flexibility, and the autonomy to do great work   - Medical, dental, and vision coverage along with numerous health and wellness programs   - Parental leave and support plus adoption and surrogacy assistance   - Career development programs and tuition reimbursement for continued education   - 401k match including an annual company contribution   Learn more   Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $81,068.00 - $129,708.00 Skills Collaboration, Data Driven Approach, Health Care, Healthcare Networks, Healthcare Operations, Internal Stakeholders, Medical Policy, Provider Services, Reimbursement Strategies, Stakeholder Management_____________________________________________________________________ JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.

• Assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members • Gather clinical information and apply the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation • Communicate with providers and other parties to facilitate care/treatment • Identify members for referral opportunities to integrate with other products, services and/or programs • Consult and lend expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function