• Answer inbound calls with patience, warmth, and genuine care. • Respond to customers through email, SMS, and chat using our easy-to-follow systems. • Make friendly outbound follow-up calls when customers need extra help or reassurance. • Assist with product orders, billing questions, and subscription updates. • Offer thoughtful alternatives when customers consider canceling or returning. • Follow clear procedures to deliver service that makes customers feel truly valued. • Work closely with a supportive team that celebrates wins and communicates openly.

• Assist with operational support requests and administrative tasks. • Monitor team performance and identify trends, concerns, or opportunities for improvement. • Support customer escalations, including handling supervisor calls and complex cases. • Track and report on team KPIs, highlighting trends or performance outliers. • Participate in QA calibrations to maintain consistency in service standards. • Support coaching conversations and skill refreshers for team members. • Mentor new hires after training to help reinforce processes and expectations. • Maintain engagement within remote team environments using tools such as Slack and Zoom. • Lead team huddles or daily stand-ups when the manager is unavailable. • Organize simple team recognition initiatives such as “Wins of the Week” or peer acknowledgements. • Identify patterns in customer feedback and communicate potential process improvements. • Review workflows and flag inefficiencies or bottlenecks. • Perform additional duties as assigned to support team operations.

Short Description Bowman has an opportunity for a Right of Way Agent II/ Customer Outreach Specialist III to join our team remotely and based out of Northern Indiana. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That’s why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. Purpose Perform all aspects of right-of-way and real estate related activities, negotiating favorable terms to various land and right-of-way related agreements secured on behalf of the company's client, including the acquisition, relinquishment and modification of easements, fee land purchases, permit rights, encroachments resolutions and settlements of damage claims of company's client. Responsibilities Leadership and Direction - Perform work under limited supervision. Receive direction on complex assignments with general guidance on execution. Work is generally reviewed by more senior staff to ensure application of sound techniques and principles. Review work produced by staff for quality assurance. At the Operational and Company Level - Negotiate the acquisition of right-of-way, easements, and other property interests, as necessary on the client’s behalf. - Negotiate property damage settlements and loss claims associated with client’s capital projects. - Regularly and persuasively communicate with challenging landowners to overcome resistance. - Serve as liaison between internal departments, developers, cities, counties, state agencies, etc., in support of right-of-way activities. Do the Work - Identify land ownership from public records. - Research, review, analyze and title; identify defects and outline / recommend curation. - Prepare right-of-way related cost estimates associated with land and right-of-way project acquisition. - Review, prepare, analyze, interpret all land and Right-of-Way related agreements, deeds, easements, leases, permits, and licenses. - Resolve encroachment, damage claims, landowner complaints and inquiries at a minimal cost to client. Success Metrics and Competencies - Ability to work both independently and within a team environment. - Highly motivated and problem-solving attitude. - Strong sense of urgency in responding to constituents. - Effective verbal and written communication skills. - Strong work ethic and commitment to quality. - Strong marketing/business development skills and mindset. - Commitment to promoting the reputation of the company through quality of work. - Effective working relationship with internal leaders and peers, as well as external clients. - Commitment to working in partnership with others inside and outside the organization. - Ability to effectively manage multiple time-sensitive tasks. Qualifications - High School diploma or GED required, commensurate relevant experience considered. - Bachelors, technical, or associate's degree preferred. - Two or more (2+) years of experience working in all aspects of right-of-way acquisition. - Professional real estate license in applicable state or the ability to obtain one within 90 days of hire is required. - Ability to travel up to 50% of the time during busier periods. - Working knowledge of right-of-way and land acquisition and of regulatory and legal issues preferred. - Ability to read and interpret engineering drawings, legal documents relating to real estate and right of way transactions. - Satisfactory driving record as determined by the Company and a current, valid State driver's license. - Proficient in Microsoft Applications, including Outlook, Word, Excel, and PowerPoint. - Familiar with work management tools, and related technologies such as GIS and Google Earth. About Bowman Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We’re committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow. A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed. Our comprehensive benefits package includes: - Medical, dental, vision, life, and disability insurance - 401(k) retirement savings plan with company match - Paid time off, sick leave, and paid holidays - Tuition reimbursement and professional development support - Discretionary bonuses and other performance-based incentives - Employee Assistance Program (EAP), wellness initiatives, and employee discounts Eligibility for certain benefits may vary based on position, location, and employment status. Physical Demands and Working Environment - Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic. - Mobility around an office environment. - Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. - Primarily local travel during the business day, although some out-of-the-area and overnight travel may be required according to the needs of the business. - Occasional lifting or carrying up to 20 pounds. - Occasional pushing or pulling up to 20 pounds. - Occasional reaching outward or above shoulder. #LI-SR1 Job Description Disclaimer Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice. Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace. If you have any questions about the application process, please email recruiting@bowman.com.

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! The Position If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.  We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! In this role you will: - Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.  - Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. The Day to Day - Although this position is fully remote, it operates within a highly structured environment that requires you be fully present and engaged. This includes designated start and end times, scheduled lunch and break periods. - Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits. - Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. - Escalate unresolved issues requiring advanced support for further resolution. - Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current. - Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. - Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. - Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. The Details Start Date: Tuesday, April 28th, 2026 Training Schedule: - Monday–Friday, 9:30 AM – 6:00 PM CST (2-3 Months) - Monday–Friday, 8:30 AM – 5:00 PM MST (2-3 Months) - Training will be conducted in a virtual learning environment with our U of F Trainers. Participants are expected to keep their cameras and audio on throughout the session, wear business‑casual attire, and attend all scheduled training days. Department Operating Hours: - Monday–Friday: 7:00 AM – 8:00 PM CST / Saturday: 8:00 AM – 4:30 PM CST - Monday–Friday: 6:00 AM – 7:00 PM MST / Saturday: 7:00 AM – 3:30 PM MST - Applicants must be able to work any schedule within the Department Hours listed. Shifts will include Saturdays. Experience Requirements - Minimum of 1-3 years customer service. - 1 year of experience in call center environment, insurance or related field preferred. - Experience providing customer support within a high-volume, complex environment preferred.  - Strong technical aptitude: - Intermediate computer skills with ability to navigate multiple systems simultaneously. - Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. - Experience with Microsoft Office suite of tools preferred. Education Requirements - High School Diploma or equivalent required. - Other: Producer/Agent Property and Casualty license will be required for this role. The licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired. - Adjuster, Personal Lines and Life And Health licenses do not meet the preferred licensing requirement. If you are not sure what license you have please follow this link: https://nipr.com/licensing-center/look-up-a-national-producer-number Compensation - Pay can range from $22.89-$24.35/hour based on location.  - Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!   - As a Customer Care Representative, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, and much more.  Physical Environment This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance - For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): R_US - United States Workplace: Remote Salary Grade: Grade 30 Hiring Manager: Lexi Hawkins Recruiter Name: Elizabeth Ventura Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.