• Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all products and services. • Develop and manage a structure to support the growth of the company and its offerings. • Develop and maintain key alliances with customers, haulers and software/hardware and service providers. • Develop the product roadmap to ensure a solid product pipeline that meets client needs and business objectives. • Establish supporting processes for development, design, and introduction of new products and services. • Lead business case analysis for developing and validating new products and services. • Establishing and maintaining key performance indicators, and communicating these items, on a regular basis, to the personnel working in this area, to track the status and success of the product commercialization function. • Planning for all product development efforts to include the subsequent testing, release and production needs • Evaluating new technologies and solutions in the market and being responsible for keeping abreast of trends that may impact the Company • In partnership with the company’s leadership, identify opportunities and risks for delivery, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success. • Define and collaborate on the overall product commercialization process • Establish the procedures, policies and process within the role as well as interaction with other departments outside of Product Development.

Role Description The Digital Product Owner will drive the development and delivery of our Shopify ecosystem, translating commercial priorities from Ecommerce, Acquisition, Retention, and Loyalty, into high-quality, shipped work. This is a hands-on, delivery-focused role for someone who is deeply comfortable in Shopify, thrives on execution, and takes pride in a clean, well-maintained backlog. This role reports into the Director of Technology. Core Responsibilities - Backlog Ownership & Delivery - Own and maintain the digital product backlog across web, app, and supporting platforms. - Receive briefs from commercial teams, refine them into clear acceptance criteria, and shepherd them through to delivery. - Prioritize work in partnership with the Director of Technology, balancing commercial deadlines with platform health. - Manage delivery with engineering partners, ensuring work is well-scoped, unblocked, and shipped on time. - Maintain high standards of delivery quality, particularly during peak trading periods. - Shopify Platform Administration - Serve as the primary Shopify platform owner, with hands-on responsibility for configuration, theme management, app integrations, and metafield controls. - Evaluate and manage third-party app integrations, ensuring they are fit for purpose and well-maintained. - Proactively identify platform issues, technical debt, and opportunities for improvement. - Ensure the platform is stable, performant, and scalable as the business grows. - Cross-Functional Coordination - Act as the primary day-to-day interface between commercial teams and engineering. - Work closely with Ecommerce, Loyalty & Retention, and Paid Media teams to ensure briefs are complete and requirements are well understood before development begins. - Communicate delivery status, risks, and timelines clearly and proactively to stakeholders. - Ensure tracking, attribution, and analytics requirements are captured and implemented correctly. - Quality & Governance - Define and uphold acceptance criteria and QA standards across all digital product deliveries. - Ensure consistent event tracking and data integrity across web and app. - Maintain clear documentation of platform configurations, integrations, and delivery decisions. Qualifications - 6+ years of experience in a Product Owner, Digital Operations, or Shopify platform role. - Hands-on Shopify experience is essential, including theme customization, metafields, app configuration, and admin. - Proven ability to manage a backlog, write acceptance criteria, and drive delivery in an agile environment. - Comfortable working directly with engineering partners and translating commercial briefs into technical requirements. - Highly organized, detail-oriented, and reliable under deadline pressure. - Strong communicator who can manage stakeholder expectations without overcomplicating the process.

• Own the strategy, roadmap, and execution for Pliant Assistant and AI-enabled spend intelligence experiences • Define how customers understand their spend, identify opportunities to optimize it, and take action with less manual effort • Build natural-language and assistant experiences that allow users to ask questions about company spend and financial data, receive trustworthy answers, and take guided next steps • Drive the progression from insights to recommendations to action, including proactive monitoring, alerts, suggested actions, and automation where appropriate • Develop insight-driven product experiences that go beyond dashboards, with a strong focus on workflow integration, usage, and measurable outcomes • Own the product direction for the AI foundations currently sitting in this domain, including access to models and providers, secure connections to platform and customer data, and internal capabilities that support high-quality AI experiences • Partner closely with Engineering and Data on structured data models, pipelines, evaluation, observability, reliability, and guardrails required for trustworthy AI products • Define reusable AI patterns and best practices, and enable other product teams to embed AI into their domains where it makes sense • Write detailed product requirements, go deep with engineers on backend-heavy problems, analyze usage data, talk to customers, and iterate quickly based on real-world feedback • Define and monitor KPIs such as assistant adoption, percentage of actions taken from insights, percentage of decisions influenced by AI, reduction in manual analysis, and measurable spend optimization • Ensure AI experiences are accurate, understandable, secure, and aligned with customer trust, compliance, and operational requirements

• Own the data architecture for the central compliance function • Develop and maintain data models, entity-relationship diagrams, data flow diagrams, and data lineage maps • Establish and maintain core data documentation, including a data dictionary, business glossary, and metadata repository • Optimize the use of data across systems for analytics and reporting • Identify data quality issues and root causes across systems • Define and drive data quality improvement plans • Continually evaluate compliance processes, systems, and tools • Oversee the functional implementation of new compliance systems • Expand self-service reporting capabilities across Central Compliance • Manage the Central Compliance DT project pipeline