Overview CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Seoul office based on business requirements or for company/team events Responsibilities Associate Customer Service Manager를 모집합니다. 해당 직무는 고객과 CACTUS 간의 가교 역할을 담당하며, 고객의 상황을 이해하고 적절한 해결책을 제공하며, 문의에 적절히 답변하고 유용한 조언과 추천을 제공하는 역할입니다. • 전화 및 이메일 등 여러 채널을 통해 한국 고객들과 소통하여 요구 사항을 이해하고, 문의 사항을 해결하며, 당사의 서비스를 안내합니다. • 저자들의 출판 요구 사항을 이해하고, 이를 한국어에서 영어로 번역하여 내부 이해관계자들에게 효과적으로 전달합니다. • 내부 이해관계자로부터 받은 정보를 다시 고객에게 전달합니다 (영어에서 한국어로). • 신규 및 잠재 고객들에게 적합한 가격, 서비스, 납품 옵션을 제시하여 당사의 서비스 팬으로 만듭니다. • 고객 불만 사항을 해결하고, 최상의 고객 서비스 경험을 제공하여 기존 고객이 지속적으로 당사 서비스를 이용하도록 유지합니다. • 시장 동향에 대한 통찰력을 내부 이해관계자들과 공유하여 전환율을 높이는 신뢰받는 조언자가 됩니다. • 필요에 따라 추가 프로젝트를 진행합니다. Qualifications and Prerequisites • 모든 학과의 학사 학위 소지자 • 우수한 영어 회화, 작문 및 이해 능력 • 고객 서비스 또는 관련 직무에서 2년 이상의 경력(신입도 지원 가능) • 기본적인 컴퓨터 활용 능력 • 다양한 성격과 문화를 가진 고객에 대한 높은 고객 중심 사고와 적응력 • 적극적인 경청을 통해 고객의 요구를 예측하고 공감할 수 있는 능력 Benefits of this Role Include benefits for roles in US, UK, Japan, China and Korea. Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, XXX Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates. - Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently. - Documenting work that brings everyone on the same page. - Maturity to choose between synchronous and asynchronous collaboration. - Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. Additional Information 🏠 근무조건 • 고용형태 : 정규직(수습 3개월) • 급여 : 면접 후 결정 • 근무지 : 서울 마포구 서강로 105 화일빌딩, 재택근무 가능 • 근무 일정: - 월~금: 오전 9시 ~ 오후 6시 (한국시간) - 토요일: 오후 12시 30분 ~ 오후 9시 30분 (한국시간) - 매주 토요일 근무는 아니며, 상황에 따라 월 1~2회 근무. 토요일 근무 시 대체 휴무 제공 - 후보자는 한국 공휴일에도 근무해야 할 수 있으며, 상황에 따라 대체 휴무 또는 휴일 수당이 부여됩니다. About CACTUS Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Role Description We are seeking a Group Travel Coordinator to organize and manage travel for large parties, corporate retreats, and incentive trips. This role involves booking accommodations, coordinating transportation, and managing travel details for multiple guests. - Plan and coordinate travel for corporate teams, social groups, and special events. - Handle bookings for flights, hotels, transportation, and group excursions. - Work with hotels and airlines to negotiate group discounts. - Provide support to travelers before, during, and after their trip. - Ensure smooth execution of itineraries, keeping track of logistics and any last-minute changes. Qualifications - Experience in travel coordination, event planning, or hospitality. - Strong organizational and multitasking skills. - Ability to manage group travel logistics with attention to detail. - Familiarity with group travel software and industry booking platforms. Benefits - Work remotely with a flexible schedule. - Exclusive travel discounts and networking opportunities. - Opportunities to grow in the group travel and corporate retreat space. - $20,000 - $60,000 a year. How to Apply Submit your resume through the "Apply Now" link. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description We are hiring a Destination Wedding Coordinator to help plan and execute stunning weddings at luxury resorts, beaches, and unique international venues. This role involves collaborating with couples, vendors, and travel partners to ensure a seamless wedding experience. - Work closely with couples to design and coordinate their dream wedding. - Secure wedding venues, decor, catering, and entertainment. - Oversee event logistics, including scheduling and vendor communication. - Manage guest accommodations, transportation, and group bookings. - Ensure all legal requirements for destination weddings are met. - Provide on-site or virtual support to clients leading up to their big day. - Stay informed on wedding trends, venues, and industry best practices. Qualifications - Experience in wedding planning, event coordination, or hospitality is ideal. - Excellent organizational and communication skills. - Ability to multitask and manage high-end clientele. - Knowledge of international wedding destinations and travel logistics. Benefits - Competitive compensation with bonus opportunities. - Work from anywhere while planning dream weddings. - Industry perks including travel discounts and event planning certifications. - $25,000 - $70,000 a year. Company Description We take the stress out of destination wedding planning by handling every detail—from venue selection to travel arrangements. Our team creates unforgettable, romantic experiences for couples who want to celebrate their love in extraordinary locations.

Role Description The Director of Events is primarily responsible for overseeing all aspects of event services from the inception of an event to the conclusion. This role directs, manages, supervises, and coordinates the activities and operations of Event Services functions, assuring the highest quality service program to ensure rebooking of events. Provides highly responsible staff assistance to the General Manager. This role pays an annual salary of $68,500-$78,500 and is bonus eligible. Responsibilities - Oversee event management activities for all facility events. - Direct, coordinate, and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking, and overall client satisfaction during events. - Recruit, interview, select, train, motivate, and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. - Exercise direct supervision over Event Managers, Event Coordinators, and Event Staff. - Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget. - Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly. - Inspect facilities to ensure they are being maintained properly for events. - Develop crowd management and event staffing plans and supervise event staff during events. - Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges. - Review and approve final billing to facility users prior to settlement or release of invoice. - Work closely with the general public by monitoring services provided and addressing complaints in a timely manner. - Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. - Conduct planning and operational meetings as required to ensure smooth coordination of event activities. - Track, record, and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking, and budgeting. - Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event-related programs and activities. - Prepare and present regular staff reports and other related correspondence. - Work with other department directors in a variety of tasks. - Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate. - Interpret and apply all relevant federal, state, and local regulations. - Routinely serve as Manager on Duty. Qualifications - Minimum of 5-7 years of increasingly responsible experience in event management in an arena, stadium, convention center, or other multi-purpose public assembly facility. - Previous management experience required. - Bachelor’s degree or better from an accredited college or university. - Knowledge of customer service practices. - Knowledge of crowd control. - Ability to prepare, track, control, and analyze budgets. - Working knowledge of Union Labor contracts and show calls. - Experience settling events. Benefits - Health, Dental, and Vision Insurance - 401(k) Savings Plan - 401(k) matching - Paid Time Off (vacation days, sick days, and 11 holidays)