Overview RN Call Center 10:30PM-7:00AM, every other weekend, holiday rotation Full Time Benefits **REMOTE - Candidate must reside in a compact license state** Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates. Operations - Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition. - Documents call criteria in eMR within a timely manner. - Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate. - Serves as a resource to customers seeking physician referral and community-based resource information. - Provides health information to customers via UnityPoint Health’s approved resources - Maintains strict confidentiality of all employee and customer information - Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines. - Supports change transformation initiatives - Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately - Perform other duties as assigned. - Support team efforts in patient care delivery objectives. - Provides assistance with other reasonable related duties as assigned by supervisor or manager. - Ability to handle confidential and sensitive information. - Ability to communicate effectively on the telephone. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a “call Center” environment: work quickly and multi-task. - Ability to demonstrate good customer service. - Exhibits discretion and sound judgment in all aspects of the job. Qualifications Qualifications/Experience: - Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. - Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred - Strong time management and organizational skills - Possesses excellent written and verbal communications. - Proficiency in use of computer applications such as Microsoft Office and electronic health systems. - Requires knowledge of federal healthcare laws and regulations. - Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. - Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision. - Ability to work as a team member, creating and maintaining effective working relationships. - Ability to understand and apply guidelines, policies and procedures. Education: - Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred - Compliance with Mandatory Child/Adult Abuse Reporting

Overview RN Call Center Monday-Friday 2:00PM-12:30AM, Saturday 8:00AM-6:30PM, every other weekend. Full Time Benefits **REMOTE - Candidate must reside in a compact license state** Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates. Operations - Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition. - Documents call criteria in eMR within a timely manner. - Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate. - Serves as a resource to customers seeking physician referral and community-based resource information. - Provides health information to customers via UnityPoint Health’s approved resources - Maintains strict confidentiality of all employee and customer information - Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines. - Supports change transformation initiatives - Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately - Perform other duties as assigned. - Support team efforts in patient care delivery objectives. - Provides assistance with other reasonable related duties as assigned by supervisor or manager. - Ability to handle confidential and sensitive information. - Ability to communicate effectively on the telephone. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a “call Center” environment: work quickly and multi-task. - Ability to demonstrate good customer service. - Exhibits discretion and sound judgment in all aspects of the job. Qualifications Qualifications/Experience: - Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. - Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred - Strong time management and organizational skills - Possesses excellent written and verbal communications. - Proficiency in use of computer applications such as Microsoft Office and electronic health systems. - Requires knowledge of federal healthcare laws and regulations. - Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. - Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision. - Ability to work as a team member, creating and maintaining effective working relationships. - Ability to understand and apply guidelines, policies and procedures. Education: - Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred - Compliance with Mandatory Child/Adult Abuse Reporting

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Geisinger offers Pharmacy Technicians up to a $5000.00 sign-on bonus for eligible candidates (full-time). Join our team at Geisinger Enterprise Pharmacy! You can find your passion for caring and innovation as a team member in our state-of-the-art pharmacy departments.  Our mission is to provide exceptional patient care through innovative, efficient, and high-quality pharmacy services. Job Duties: - You’re ready for your next challenge, the kind that only a nationally recognized healthcare system can provide. At Geisinger, leading healthcare change starts with collaboration, community, and lifelong learning. From our entry-level Pharmacy Technician I positions to advancement to certification and leadership roles, we give our pharmacy technicians the tools to succeed and build a career with lasting impact. The pharmacy technician works as an entry-level position focused on medication delivery and inventory management. The position has basic patient/provider service responsibilities through communication and message retrieval. - Provide patient/provider/customer care. - Use the pharmacy computer system to facilitate patient care. - Participate in patient/provider/customer care activities that do not require the expertise of a pharmacist. - Prepare and label medications appropriately for distribution. - Retrieve, review, and perform inventory management for medications and supplies in the pharmacy. - Maintain pharmacy records. - Perform housekeeping duties in the pharmacy in compliance with hospital and accreditation policies. - Participate in the onboarding and training of new pharmacy personnel. - Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position. Position Details: Certified Pharmacy Technicians will be considered at appropriate compensation and sign-on bonus. - Hiring incentive: Up to $3,000 sign-on bonus paid over 2 years if not certified. $5000.00 sign-on bonus if certified. Certain stipulations apply. - Hours: Will be reviewed in interview Geisinger cares about not only its patients and members, but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity - Full benefits (health, dental and vision) starting on day one - Three medical plan choices, including an expanded network for out-of-area employees and dependents - Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) - Company-paid life insurance, short-term disability, and long-term disability coverage - 401(k) plan that includes automatic Geisinger contributions - Generous paid time off (PTO) plan that allows you to accrue time quickly - Up to $5,000 in tuition reimbursement per calendar year - MyHealth Rewards wellness program to improve your health while earning a financial incentive - Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones - Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more - Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance. Education: High School Diploma or Equivalent (GED)- (Required) Experience: Minimum of 1 year-Related work experience (Required) Certification(s) and License(s): Certified Pharmacy Technician within 2 years - Pharmacy Technician Certification Board (PTCB or NHA)Pharmacy Technician Certification Board (PTCB or NHA) Skills: Computer Literacy, Healthcare Regulatory Environment, Pharmaceutical Names, Teamwork OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Call Center Representative The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs. Location: This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility. Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility. Your Mission:  - Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission. Compensation: - Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions. You Need to Know  - Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training. - MUST have at least six (6) months of consecutive call center or contact center experience. - Positions staffed 24/7. All CCR positions require shiftwork. - Positions are NOT seasonal work. We want you as part of our team for years to come. There is opportunity to grow into supervisory positions! We hire from within for supervisors. About your Mission Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource. QUALIFICATIONS AND REQUIREMENTS: - MUST have six (6) months of consecutive call center or contact center experience. - Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. - Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work. Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. - You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help! Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.   - Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives. - Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus. - Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member). CORE FUNCTIONS AND RESPONSIBILITIES: - Learn, understand and explain Department of Veterans Affairs (VA) services and procedures. - Ask clarifying questions to identify complex or vague requests for VA services and information. - Accurately record details of calls and other service requests in an expected time frame. - Select appropriate VA services to meet the specific needs of Veterans. - Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public. - Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications. - Maintain confidentiality and privacy of callers.  BOWEN PERKS: - Health and Dental Insurance - Employee Premiums 100% paid by Bowen! - Group Life insurance - Employee Premiums 100% paid by Bowen! - Short-term Disability - Employee Premiums 100% paid by Bowen! - Generous vacation and sick leave - 11 Paid Federal Holidays - 401(k) The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment. The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.