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Mitigating Risks, Securing Futures
Manager, Business Operations
Location
United States
Posted
152 days ago
Salary
$101.5K - $111.7K / year
Seniority
Senior
Job Description
Manager, Business Operations
Harbor IT
• Lead, coach, and develop Operations Team Leads to deliver consistent, high-quality performance • Own end-to-end service delivery, ensuring SLA compliance, service quality, and client satisfaction • Drive capacity planning, forecasting accuracy, and resource utilization across Service Operations • Improve operational efficiency through cycle time reduction, throughput improvement, and standardization • Design and implement organizational and process improvement initiatives to support scale • Monitor, analyze, and act on service KPIs aligned to the Master Service Operations KPI framework • Partner cross-functionally to maintain interdepartmental SLAs and seamless client experiences • Ensure clear documentation, knowledge sharing, and audit-ready service processes
Job Requirements
- Bachelor’s degree or equivalent practical experience
- 5+ years of experience in operations, professional service delivery.
- Proven success managing teams or team leads in a high-volume, deadline-driven environment
- Strong expertise in capacity planning, process improvement, and KPI-driven management
- Demonstrated ability to drive operational efficiency and measurable performance improvement
- Experience working cross-functionally to deliver complex service outcomes
- Strong analytical, decision-making, and stakeholder communication skills
Benefits
- health benefits
- flexible paid time off
- parental leave
- fertility and adoption assistance
- 401(k)
- educational reimbursement
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