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Harbor IT logo
Harbor IT

Mitigating Risks, Securing Futures

Manager, Business Operations

Business OperationsBusiness OperationsOtherRemoteSeniorTeam 51-200Since 1995H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

152 days ago

Salary

$101.5K - $111.7K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Manager, Business Operations

Harbor IT

• Lead, coach, and develop Operations Team Leads to deliver consistent, high-quality performance • Own end-to-end service delivery, ensuring SLA compliance, service quality, and client satisfaction • Drive capacity planning, forecasting accuracy, and resource utilization across Service Operations • Improve operational efficiency through cycle time reduction, throughput improvement, and standardization • Design and implement organizational and process improvement initiatives to support scale • Monitor, analyze, and act on service KPIs aligned to the Master Service Operations KPI framework • Partner cross-functionally to maintain interdepartmental SLAs and seamless client experiences • Ensure clear documentation, knowledge sharing, and audit-ready service processes

Job Requirements

  • Bachelor’s degree or equivalent practical experience
  • 5+ years of experience in operations, professional service delivery.
  • Proven success managing teams or team leads in a high-volume, deadline-driven environment
  • Strong expertise in capacity planning, process improvement, and KPI-driven management
  • Demonstrated ability to drive operational efficiency and measurable performance improvement
  • Experience working cross-functionally to deliver complex service outcomes
  • Strong analytical, decision-making, and stakeholder communication skills

Benefits

  • health benefits
  • flexible paid time off
  • parental leave
  • fertility and adoption assistance
  • 401(k)
  • educational reimbursement

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