Title: Patient Access Specialist Location: Chicago, IL, United States Job Function Customer Service Shift Day Job (1st) Type of Employment Part-Time The salary range for this position is $18.40 - $27.59 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement. We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more. Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine. Benefits: - $10,000 Tuition Reimbursement per year ($5,700 part-time) - $10,000 Student Loan Repayment ($5,000 part-time) - $1,000 Professional Development per year ($500 part-time) - $250 Wellbeing Fund per year ($125 for part-time) - Matching 401(k) - Excellent medical, dental and vision coverage - Life insurance - Annual Employee Salary Increase and Incentive Bonus - Paid time off and Holiday pay Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: - Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. - Responds to questions and concerns. - Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. - Maintains patient confidentiality per HIPAA regulations. - Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. - Exceeds all consumer requests and alerts management of issues or concerns that require escalation. - Correctly identifies and collects patient demographic information in accordance with organization standards. - Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. - Reaches out to patients to schedule an appointment as defined. - Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails. - Informs patients of any issues with securing the financial account for their encounter. - Completes out-of-pocket estimations as requested by patients. - Provides training and education as needed. - Manages work schedule efficiently, completing tasks and assignments on time. - Completes other duties assigned by manager. - Cross-training between various departments will take place to ensure coverage. - Participates in Quality Assurance reviews to ensure integrity of patient data information. - Uses effective service recovery skills to solve problems or service breakdowns when they occur. - Utilizes department and hospital policies and procedures to complete assigned tasks. - Adheres to all department policies and compliance requirements. - Avoids putting patient in financial or safety risk. - Other duties as assigned. Communication and Collaboration: - Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. - Collects authorization numbers in appropriate systems as applicable. - Provides professional and constructive environment for communication across units/departments and resolves operational issues. - May attend intra/interdepartmental meetings which involve walking within NM Campus. - Communicates customer satisfaction issues to appropriate individuals. - Demonstrates teamwork by helping co-workers within and across departments. - Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others. - Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care. - Accommodates all levels of communication ability. Technology: - Utilizes multiple online order retrieval systems to verify or print the patients order. - Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary. - Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic. - Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position. - Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable. - Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct. Efficiency, Process Improvement, and Business Growth: - Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records. - Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system. - Understands departmental and individual quality metrics. - Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions. - Evaluates procedures and suggests improvements to enhance customer service and operational efficiency. - Participates in departmental quality improvement activities. - Provides ideas and suggestions for process improvements within the department. - Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards. - Adjusts processes as needed to meet standards. - Uses organizational and unit/department resources efficiently. - Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information. - Understands that schedule may change to reflect shifting business needs. - Evolves and learns as healthcare policies change. EOE including Disabled and Veterans. Qualifications Required: - High School diploma or equivalent. - 2-3 years customer service or medical office experience. - Excellent interpersonal, verbal, and written communication skills. - Proficiency in computer data-entry/typing. - Excellent verbal and written communication skills. - Ability to read, write, and communicate effectively in English. - Basic Computer Skills. - Ability to type 40 wpm. - Ability to multi-task. - Customer service oriented. - Excellent organizational, time management, analytical, and problem solving skills. Preferred: - Additional education. - Additional language skills. - Healthcare finance and/or healthcare insurance experience. - Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration. Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

Title: Customer Service Representative (Part-Time) Location: East Peoria, IL, United States On-site Part-time Job Description: Overview Shift Available: 8:00 AM - 1:00 PM | Monday - Friday - Stable and growing organization - Competitive weekly pay - Quick advancement - Customized training program - Professional, positive and people-centered work environment - Modern facilities Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. - Assist the Service Center Manager - Take and deliver messages for the Service Center Manager and Account Managers - Provide assistance to Drivers - Prepare bills of lading and delivery receipts - Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: - Payroll - Data entry - Freight reports - Driver collect reports - Billing and filling Qualifications - Skillful in Microsoft Office Programs - Excellent keyboarding skills - Has worked in a fast paced environment and has excellent attention to detail - Experience with handling a high volume of phone calls - Exceptional communication and customer service skills Physical Demands This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - Stable and growing organization - Competitive weekly pay - Quick advancement - Customized training program - Professional, positive and people-centered work environment - Modern facilities Shift Available: 8:00 AM - 1:00 PM | Monday - Friday Starting Pay: $18.00/hour. Pay does vary depending on relevant industry experience.

Role Description We’re seeking enthusiastic, hardworking, and service-driven individuals to join our team as Remote Client Support Specialists, helping provide exceptional care to our growing network of clients. This role is built on strong communication, professionalism, and a genuine desire to help others—all aligned with our mission: “To protect every child and serve all working people.” Imagine building a meaningful career where you can earn a competitive income, work from home, and create a schedule that supports both your personal and professional goals. Qualifications - Excellent Communication Skills - Growth-Oriented Mindset - Team Player & Self-Starter - Drive & Accountability Requirements - Active listening, clear explanations, and thoughtful problem-solving. - Adaptable, coachable, and open to continuous learning. - Able to collaborate effectively while also working independently in a remote environment. - Strong work ethic, reliability, and commitment to achieving results. Benefits - Flexible Schedule + Weekly Pay - 100% Remote Work - Ongoing Training & Development - Comprehensive Benefits - Industry-Leading Technology Company Description Ready to Make an Impact? If you’re passionate about helping others and ready to grow in a flexible, purpose-driven career, we encourage you to apply today. Together, let’s protect every child and serve all working people—while building a career you’re proud of.

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, May 11, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Kearney, NE Branch, Yankton SD Branch or Greeley CO Branch. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, June 29, 2026, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below. M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (9am - 2pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T W (9a - 730pm) ; Sa Su (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T _ R (9a - 730pm) ; F Sa _ (2pm - 7pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (1030am - 700pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) M T W R F (230pm - 1100pm) FLEX SCHEDULE SEE DETAILS BELOW MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Sa) SUN = (Su) We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (June 29, 2026). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed basis. Please note that Evening, Weekend and Holiday availability may be required depending on business demand, either on a recurring or intermittent basis. Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO’s Customer Care Talent Advisor. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower: - 1601 Dodge Street Omaha, NE 68102 - 2223 2nd Avenue Kearney, NE 68847 - 332 Broadway Ave Yankton, SD 57078 - 1701 23rd Ave Greeley, CO 80634 Benefits eligibility for all employees begins the 1st of the month following your start date! (June 1, 2026) Compensation: $21.00 Per Hour + 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST) Non-Exempt/Hourly About This Role: Role Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently. Key Accountabilities - What You Will Do: - Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support. - Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history. - Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems. - Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts. - Customer Verification: Verify customer identity to ensure security and privacy of account information. - Service Requests: Process service requests like account openings, closures, and changes to account details. - Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues. - Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust. - Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction. - Documentation: Maintain accurate and detailed records of customer interactions and transactions. Work Location/Space: - Having an organized workstation to aid with seamless customer interactions is a best practice. - WFH employees are required to live within a 70 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur. - WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. You want to be able to concentrate and listen to our customers with ease, so this is imperative. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action. - Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care. - Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace. - Due to the nature of the work and accessible customer information, which is confidential, visitors while working are not allowed, regardless of location. - Commuting to an FNBO location for a meeting, training and other work that needs to be done in person could be required. Travel time/ mileage will NOT be paid/reimbursed for this commute. - Working from a location other than your permanent address must be pre-arranged and approved by management. WFH arrangements may be rescinded if the employee’s address change is outside of a 70 miles radius of a call center site. The Ideal Candidate for This Role: Qualifications - Who You Are: - Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months) - Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues. - Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach - Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues. - Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions. - Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment. - Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus) - Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs. - Teamwork: Ability to work collaboratively with colleagues and other departments to provide excellent customer service. - Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards. - Active Listening: Strong active listening skills to understand customer concerns and address them effectively. - Sales Skills: Basic sales skills to promote bank products and services when appropriate. - Have obtained a high school diploma or GED as required. - Have a quiet workspace with minimal distractions for remote work. - Maintain a fast and reliable internet connection for remote work. - Open to working overtime hours when needed. - Bilingual in English and Spanish (preferred) #IND123 Candidates must possess unrestricted work authorization and not require future sponsorship. Work Environment: It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be able to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs. Compensation and Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Time Off Programs - Health Savings Account (HSA)/Dependent Care - Employee Banking - Growth Opportunities - Tuition Assistance - Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260443 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.