• Lead executive-level engagements (virtual or on-site) to assess software release, experimentation, and AI-driven processes and identify high-impact opportunities for value creation • Drive gap analyses that map across LaunchDarkly’s platform to measurable business outcomes that can be quantified • Deliver compelling, data-backed value narratives that tie platform capabilities to P&L drivers such as cost efficiency, uptime, delivery velocity, conversion uplift, and AI productivity • Present strategic recommendations to C-suite and senior stakeholders with clarity, authority, and insight • Own the creation of advanced ROI models, financial frameworks, and benchmarks that quantify the impact of adopting LaunchDarkly • Use platform data (flag evaluations, release frequency, experimentation insights, kill switch events) to form value hypotheses and validate realized outcomes with customers • Partner with Customer Success to ensure customers measure, understand, and articulate the business value driven by LaunchDarkly post-adoption • Lead value-selling enablement for Sales, SE, Marketing, and CS - building scalable playbooks, narratives, discovery frameworks, and customer-facing materials • Coach GTM teams to lead with business outcomes and align LaunchDarkly to strategic industry themes such as AI adoption, product velocity, digital modernization and operational resilience • Influence Product and Product Marketing to ensure the value narrative evolves with new capabilities across the platform • Shape and elevate LaunchDarkly’s Business Value Consulting methodology, tools, and value realization processes • Define and refine how LaunchDarkly positions its platform to CIO, CTO, CPO, and CFO audiences across industries • Provide thought leadership on the role of AI in modern software delivery and how organizations can integrate AI into engineering workflows, experimentation strategies, and decision-making.

• Deliver high-touch, concierge-level service to high-value clients. • Manage complex travel arrangements using Amadeus GDS, including flight and hotel bookings, ticketing, and itinerary management. • Research and propose personalized itineraries, including flights, hotels, and ground transportation. • Communicate professionally via WhatsApp, email, and phone, ensuring clarity and discretion. • Monitor in-trip clients to ensure seamless travel experiences and resolve issues promptly. • Oversee Amadeus GDS ticketing queues during assigned shifts and process urgent ticketing tasks. • Log all bookings, notes, and client communications accurately in the CRM system. • Liaise with luxury service providers (e.g., hotels, drivers) to fulfill complex travel requests.

• Provide clinical and technical leadership throughout the sales process • Build and maintain strong clinical credibility with new and existing accounts • Develop and nurture relationships with Key Opinion Leaders (KOLs) • Share insights on clinical trends, emerging procedures, and new technologies • Showcase GE HealthCare’s full range of interventional products and services • Conduct AW and product demonstrations at trade shows and customer sites • Provide clinical training to internal teams • Assist in customer presentations by adding clinical depth and expertise • Evaluate new software, systems, and options from a clinical perspective before release • Stay informed on competitive offerings and industry developments

• Evaluates quality of service, regulatory compliance and adherence to established procedures in relation to contacts. • Evaluates potential impact of errors made on the customer and subsequent handling of the individual customer’s journey. • Contributes to benchmark audits and targeted reviews. • Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling. • Partners with leadership to identify targeted audit needs for individual sites or teams. • Works independently to execute the audit based on the agreed upon scope, analyze the audit results, write audit summary reports, and communicate results to local leaders. • Consults with business to identify top opportunities and recommends actions to improve work product and business results. • Regularly partners with business leadership in meetings and calibration sessions to provide consultation and recommendations, including delivery of communication when needed. • Provides technical assistance to the business with auditing tools, or other applicable technology, and provides suggestions on audits completed by supervisors and other reviewers. • May serve as team audit lead on a rotational basis. • Organizes and obtains pertinent data, communicates expectations to peers, and arranges internal calibrations and re-audits. • Analyzes audit data and assembles audit summary reports for leadership distribution. • Participates in audit closing conferences with leadership. • Completes secondary reviews of peer audits to ensure internal consistency of work. • Assists Compliance with targeted reviews. • Trains new members and mentors potential successors. Performs other duties as assigned.